Bluebird Care Islington & Hackney

Unit B3, 62 Beechwood Road, London E8 3DY
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9.5 24 Reviews
  • Bluebird Care Islington & Hackney, London
Bluebird Care Islington & Hackney is a domiciliary care agency providing support to adults in their own homes in Hackney and Islington.

Home care clients and their relatives are involved in planning their care and care records including information about people's background, likes and dislikes and promoting their independence.

Home care services can include personal care, housework, preparing meals, companionship as well as assistance to visit friends, shops and social events.

Clients are made to feel safe and relaxed during care workers' visits and know who to contact if they have any concerns.

Skilled staff treat clients with dignity and respect at all times and work hard to ensure a close, trusted bond develops.
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Care Provided by Bluebird Care Islington & Hackney

Types of Home Care

  • Visiting Care
  • Live-in Care

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Companionship

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Good to Know

Group/Owner

Person in charge

  • Prabsharan Jandu (Manager)

Bluebird Care Islington & Hackney Reviews (24)

9.5

Bluebird Care Islington & Hackney has a Review Score of 9.5 (9.486) out of 10, based on 7 reviews in the last 2 years.
Over all time Bluebird Care Islington & Hackney has 24 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Bluebird Care Islington & Hackney
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Total of 24, showing 1-20
Review from Tim J (Client) published on 10 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our care worker is always very willing, careful, cooperative, cheerful and clever at solving problems, and a good timekeeper. We have had some problems opening Blue Bird emails but otherwise no complaints.
Reply from Michael Hackett, Director at Bluebird Care Islington & Hackney

Thank you for your review Tim. I trust the issues with the emails have now been resolved but please do contact us in the office if not and we will work towards a solution. Keep well.

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Review from Michael D (Son of Client) published on 24 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the very first call I made to Bluebird, I felt that I had made the right decision to contact them regarding my elderly mother, who has dementia.
I had been so worried about employing carers to make her life easier but I have to say that Bluebird could not have been more helpful, understanding
and reassuring. I live far from Mum and the stress and worry for us both when she had problems was terrible. I now feel so much better knowing that Mum has familiar, trusted people visiting. And so does Mum. With her dementia, she has a very poor memory now plus she suffers from low mood and anxiety that often goes along with dementia, but I've noticed a positive difference since the Bluebird carers have been visiting. And if I ever have any questions or extra little things that mum needs, the whole team are always so responsive and practical.
Mum would never have managed without Bluebird, and neither would I.
I can't thank the team enough.
Reply from Michael Hackett, Director at Bluebird Care Islington & Hackney

Thank you for leaving such a nice review. Please do let us know if there is anything further we can do. Keep well.

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Review from M R (Partner of Client) published on 19 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very happy with Bluebird. Office staff friendly, helpful and efficient. Communication is very good. New invoicing format is much more helpful, thank you. Carers are nearly always kind, careful, and professional. They take pains to get to know the situation and are empathetic. They leave the place clean
and tidy. In the very few cases when these things were not present, it has been simple to arrange a change of personnel. You are all lifesavers.
Reply from Michael Hackett, Director at Bluebird Care Islington & Hackney

Thank you for your review. Do let us know if there is anything more we can be doing! Keep well.

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Review from Sue S (Daughter of Client) published on 17 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would recommend Bluebird Care as a home care provider without hesitation. Having had experience with other care agencies, Bluebird Care stand out in their professionalism and experience. It was reassuring that the assessor, who visited to discuss my Mother's needs, had also been a carer and so understood
completely what is required from a carer.
The carer assigned to Mum is what I would call a true carer. She is gentle, kind and always cheerful, approachable and friendly. Her experience shines through and Mum very much looks forward to her visits. I would also add that she helps to alleviate the stress of caring for an elderly relative.
If you are looking for a home care provider, look no further than Bluebird Care - professional, reliable and trustworthy.
Reply from Michael Hackett, Director at Bluebird Care Islington & Hackney

Thank you Sue for such a lovely review. So pleased to hear everything is going so well. Keep well!

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Review from Janet M (Niece of Client) published on 12 January 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Carers visit my aunt twice a day to ensure that her medication is taken regularly and that she eats properly, additional tasks such as bed changing, personal care and light housework are also available should my aunt want help with them. The carers treat my aunt with respect and have responded well
when there are medical issues.
The management of the carers is excellent and any problems we have had, have been dealt with quickly and efficiently.
Reply from Michael Hackett, Director at Bluebird Care Islington & Hackney

Thank you for taking the time to leave a review. Pleased to hear the service is going well.

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Review from Barry G (Brother of Client) published on 12 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bluebird Care provide twice daily care to my sister who has Dementia. The staff are kind and caring and put my sister at ease, and have gone above and beyond at points where my sister has been poorly. The management at Bluebird Care listen to and action any concerns and are very flexible in how the
care is delivered.
Reply from Michael Hackett, Director at Bluebird Care Islington & Hackney

Thank you for your review. I'm glad you are pleased with the service. Keep well and catch up soon.

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Review from Abi G (Daughter of Client) published on 11 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I'm so glad we discovered Bluebird Care. I was nervous about hiring someone to keep my elderly mother company to give me a break from caring, but from the first phone call on, it was like stepping into a luxury limousine. In a few days, a supervisor came to interview my mother and asked about what she
wanted and what her interests were. I could tell she had listened carefully, for the carer who was introduced to us was a really good fit, and we both liked her straight away. She's very conscientious about all the protocols and always super-punctual, but for my mum, it's like having a guest round, and I can see they get on well. Any emails I send to the administration are always answered very fast, too. It's made a big difference, and we are very happy.
Reply from Michael Hackett, Director at Bluebird Care Islington & Hackney

Thank you for such a lovely review. I'm glad to hear the service has been going so well!

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Review from Z F (Daughter of Client) published on 25 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have visited my mum when the carers are there, they have always treated my mum in a caring manner.
Carers are always presentable and also, they text me to tell me Mum's taken her medication, above and beyond!
Thanks Bluebird Care.
Reply from Michael Hackett, Director at Bluebird Care Islington & Hackney

Thank you for the kind words. Please let us know if there is anything else we can do to help.

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Review from Anne T (Wife of Client) published on 26 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have an excellent carer who comes regularly and is extremely kind to my husband. He cleans the house and helps him with his meals. He arrives early, and I have no complaints.
It is very satisfactory.
Reply from Michael Hackett, Director at Bluebird Care Islington & Hackney

Thank you for your review, Anne. Please do let us know if there is anything further we can do to help.

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Review from J V (Son of Client) published on 17 May 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Bluebird has been taking good care of my aged father. The carers have been uniformly polite, sensitive and helpful, easing the challenges of old age. The care team have been especially effective during the Covid epidemic.
Reply from Michael Hackett, Director at Bluebird Care Islington & Hackney

Thank you for your kind review. Keep well!

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Review from Patricia B (Client) published on 13 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
After a fall and subsequent surgery, I needed home help to assist me when I took a shower. I cannot recommend Bluebird highly enough. All the helpers they provided were super efficient, kind and helpful. They allowed me to make changes to my weekly schedule without complaint.
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Review from C W (Daughter of Client) published on 20 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bluebird was recommended to me by a friend who had used them for a family member and separately by someone else. They helped me out by providing overnight and live-in care for my father while I was away and continue to provide daily care of an hour a day when I am at home. We have now settled into a
routine and know which carers are coming and it is working well, it is a relief after a very difficult time after my father was discharged from hospital. Our two regular carers are excellent.
Reply from Michael Hackett, Director at Bluebird Care Islington & Hackney

Thanks for your kind words. I'm glad to hear that things have settled into a regular routine and the service is proving helpful. Do let us know if there is anything further we can do.

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Review from Sue B (Niece of Client) published on 16 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 93-year-old aunt lives in Islington on her own, the team visit her twice a day to make sure she has eaten taken her tablets and is ok. They contact my sister and myself whenever needed to update us. They provide an excellent service, enabling my aunt to stay in her home and that is all she wants!
Reply from Michael Hackett, Director at Bluebird Care Islington & Hackney

Thank you Sue for your review, glad to hear you are pleased with the service. Keep well.

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Review from M A (Client) published on 30 November 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
On the whole, my experience was very positive. The staff were lovely and helpful. I would have liked to be able to have more precise timings of their visits but I appreciate this isn't always easy as I'm sure I was one of several clients.
There was an occasion when no one turned up which was annoying
and a couple of occasions when staff were late but I was kept in touch by the management.
I have never used care services before so really don't know whether I paid a fair price hence my response but on the whole, I think it probably was value for money. It would have been very difficult for me to cope, without the help you provided and I was very before it.
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Review from Libby H (Client) published on 21 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I'm very pleased that Bluebird was recommended to me by a friend. From the descriptions, I have heard of other home care providers, I believe Bluebird is head and shoulders above the others. I have liked all the carers I've been sent, and I am having excellent care from them. In the beginning, until
things settled down into a routine, I had too many different carers. I now appreciate how tricky it is working out rotas that always provide clients with exactly the carers they want, and I am very pleased to have the same regular carers almost every day.
Reply from Michael Hackett, Director at Bluebird Care Islington & Hackney

Thanks for the kind review, Libby. I am so pleased to hear you are happy with the service and your regular team. We try our best! Keep well and speak soon.

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Review from Elizabeth W (Niece of Client) published on 25 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I live in America and am the next of kin to my 95-year-old aunt who lives in Hackney. I arranged for weekly care support from Bluebird Care in mid-2021 and due to the need for increased assistance, they are now visiting twice a day 5 days a week. The carers are kind, compassionate and truly concerned
for the wellbeing of my aunt. Their service is invaluable.
Reply from Michael Hackett, Director at Bluebird Care Islington & Hackney

Thank you for taking the time to complete a review. Delighted to hear you are so pleased with the service. Keep well, Michael

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Review from Claire L (Daughter of Client) published on 17 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
At a time when I felt I could not cope with my mother’s care needs, I was introduced to Bluebird Care Islington. From the very start, I was put at ease and I can truly say my mother’s care has been exceptional and I cannot thank Bluebird enough.
Reply from Michael Hackett, Director at Bluebird Care Islington & Hackney

Thank you for such a glowing review. I'm delighted to hear you are so happy with the service provided. Keep well.

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Review from Leslie M (Client) published on 7 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I suddenly needed short term home support while my partner took a respite break. Bluebird responded quickly and effectively - drawing up a plan with my input; being easy to contact; and sending young, enthusiastic staff to carry out the work. It was a very good experience for my first time relying on
professional care.
Reply from Michael Hackett, Director at Bluebird Care Islington & Hackney

Thank you Leslie for your review. Please don't hesitate to contact us again in the future if we can help again.....Keep well, Michael

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Review from Victoria H (Daughter of Client) published on 28 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has had Bluebird carers for around 3 years, most recently providing live-in care. I know that they look after all her daily needs and provide her with companionship and a sense of security. This has been particularly important during the months of lockdown and the carers have been extraordinarily
tolerant and patient. When any difficulties or problems have cropped up, they have been dealt with rapidly and efficiently by Bluebird managers and the communication has always been open and reassuring, knowing that the carers are properly backed up by Bluebird which in turn makes me feel reassured. When my mum was briefly hospitalised and lockdown restrictions meant that it was impossible for me to go and visit her, I was completely confident that Bluebird was managing the whole situation and was ready for her when she was discharged. I am really grateful to the carers and managers at Bluebird for all that they do, they support my mum and reassure her family.
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Review from S B (Daughter of Client) published on 14 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum had been very resistant to the subject of having carers but with a deteriorating situation, it was very obvious she required more daily support than I alone could provide. The customer care supervisor planned a slow and careful introduction period, where the carers took time to chat and get to
know her in the first instance. She very quickly began to look forward to their visits and is now very comfortable with their help and support. She will often tell me how kind her carers are and seems very happy in her current situation. I also know that her carers will let me know, normally via their supervisor, if they notice any health or safety issues between my own visits.
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Current Review Score: 9.5 (9.486)

Overview of Review Score

The Review Score of 9.5 (9.486) out of 10 for Bluebird Care Islington & Hackney is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 7 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.786 for Bluebird Care Islington & Hackney is calculated as follows: ( (33 Excellents x 5) + (9 Goods x 4) ) ÷ 42 Ratings = 4.786
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Islington & Hackney is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Feb 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (5)

Meet the Team (5)

Michael

Michael Hackett

Job Title: Director Joined: 2012

The Directors and owners of Bluebird Care Islington & Hackney are husband and wife Michael and Tania Hackett. Michael and Tania moved to Islington in 2006 having met at the University of Manchester, and three years later moved to Hackney. Members of both Michael and Tania’s family have received care in a range of settings, meaning they have seen first-hand the importance of quality driven, person-centred care, which they are in turn passionate about delivering to their customers.

Michael has spent the majority of his professional life working for the global recruitment business Michael Page where he specialised in placing people into a range of positions in the Health and Social Care sector. This experience of working in a “matching” industry means Michael understands the importance of selecting and placing the most appropriate Care Workers with the right customers.

Tania is a qualified solicitor with eight years post-qualification experience in employment law, most recently at the retailer Marks and Spencer. Tania’s background in legal and compliance has made it possible for Bluebird Care to create a stable operating platform from which the team’s care specialists can provide high-quality care services to a range of customers in the boroughs of Islington & Hackney.

Michael and Tania are open, honest and friendly, so please feel free to contact them directly with any thoughts or questions about Bluebird Care, and how we might be able to support you and your family.

Prabsharan

Prabsharan Jandu

Job Title: Registered Manager Joined: 2016

The Registered Care Manager for Bluebird Care Islington & Hackney is Prabsharan Jandu.


Prabsharan joined us in 2016, bringing with her a wealth of experience in the home care sector.


Over the years, Prabsharan has worked with customers requiring a wide range of support, across the full spectrum of service user groups, meaning there is very little that she hasn’t experienced.


As Registered Care Manager Prabsharan has ultimate responsibility for the wellbeing of our customers and staff, in addition to the day to day running of operations at the Islington & Hackney office.


Prabsharan comments "My aim is to use my knowledge and experience to improve the quality of life of each and every person we support. We do this by supporting our customers to remain at home, surrounded by what is familiar to them, in a way that keeps them both safe and respected at all times. It is also my job to support our dedicated team of care staff to deliver the high-quality, professional homecare service that we are known for throughout the local area"

Sunny

Sunny Bello

Job Title: Customer Care Supervisor Joined: 2014

Sunny first joined the Bluebird Care Islington & Hackney team in 2014 as a care assistant, and was promoted to the role of Carer Supervisor in 2016, and again to Customer Care Supervisor in 2018.

Sunny meets with our new and existing customers, ensuring their care plans are reflective of all their needs, that any queries are resolved as quickly and effectively as possible, and that customers always receive the highest possible standards of care.


Sunny applies the "Mum test" to all situations....."if its not good enough for my Mum, then its not good enough for my customers!".

Tessa

Tessa Moilanen

Job Title: Care Co-ordinator Joined: 2017

Tessa joined Bluebird Care Islington & Hackney in February 2017 and is responsible for making sure our customers in Hackney have the appropriate care assistants to ensure their needs are met at all times. Tessa will match care assistants’ skill sets with the needs of our customers to deliver the highest quality service. Tessa comments "I heard of Bluebird Care’s very good reputation before I joined the team. I enjoy working with an excellent team of carers who really care about our customers. I enjoy communicating with our customers about any concerns they may have, and I do my best to support them in providing the best care possible."

Leasa

Leasa Kafizas

Job Title: Training & Recruitment Officer Joined: 2018

I started working in the care industry nearly 20 years ago. I have family members who needed care, so it was a natural career path choice.


I am passionate about using my experience and knowledge to support our staff team to develop professionally. ensuring we all provide the highest quality of person centered care.

Frequently Asked Questions about Bluebird Care Islington & Hackney

What Type of Services does Bluebird Care Islington & Hackney offer?

Bluebird Care Islington & Hackney offers Home Care.

How many Carers does Bluebird Care Islington & Hackney employ?

Bluebird Care Islington & Hackney employs 85 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Islington & Hackney to verify any information. View our terms and conditions. Bluebird Care Islington & Hackney has an Enhanced Service - more info.