Bluebird Care Mendip is an 'Outstanding' rated home care provider by CQC (August 2019). They provide care to the towns and villages of Mendip namely, Frome, Shepton Mallet, Wells, Street and Glastonbury. As an ‘Outstanding’ care provider their staff are passionate and committed to ensuring their customers live a healthy and independent lifestyle in the comfort of their own home.
Their home care services cover Live-In care and home visits....
Care Provided by Bluebird Care Mendip
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 30 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
- Children (0-18)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Hospital Discharge
Funding & Fees
Daily Charges per Person
- Hourly Visiting Care Fees: £37.50 - £75
- Weekly Live-in Care Fees: £1,300 - £1,800
MENDIP
CARE AND SUPPORT AT HOME – PRICES
Weekdays 60 minute visit £37.50
45 minute visit £32.25
30 minute visit £30.00
45 minute visit £37.32
30 minute visit £34.72
45 minute visit £64.50
30 minute visit £60.00
Weekdays Waking night visits are normally 10pm – 7am £280.00
Weekends £330.00
Bank Holidays £560.00
Weekdays Sleep In night visits are normally 10pm – 7am £250.00
Weekends £300.00
Bank Holidays £500.00
Permanent Live-in Price Per Week
Live In Standard* £1 410.00
Live In Complex* £1 610.00
Live In Couple* £1 800.00
*+£40 per week food allowance or provision for live-in care professional
Mileage charge for companionship, shopping or days out is 75p per mile.
To arrange a no obligation assessment, or for further information, contact your local office
Contact Bluebird Care Mendip to get a personalised quote:
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
- Local Authority (Contracted Provider)
- NHS (Contracted Provider)
-
Good to Know
Group/Owner
- Bluebird Care
- Private Owned
Person in charge
- Jenny Atkins (Registered Manager)
Bluebird Care Mendip Reviews (44)
Bluebird Care Mendip has a Review Score of 9.4 (9.377) out of 10, based on 10 reviews in the last 2 years.
Over all time Bluebird Care Mendip has 44 reviews.
The staff who attended my husband were prompt, cheerful and treated him with kindness and respect. He enjoyed his outings with them and was sorry when they had to go.
Thank you so much for your kind words. We're delighted to hear that our staff were prompt, cheerful, and treated your husband with kindness and respect. It's wonderful to know he enjoyed his outings and valued the time spent with our team. We truly appreciate your feedback.
I had an amazing time recently. I arranged to be taken Christmas shopping. My time and carer were arranged to my chosen shop. My carer was very diligent and ensured I was safe at all times, and made my trip very enjoyable.
Thank you so much for sharing your experience. We're delighted to hear that you had an amazing time and that your Christmas shopping trip was enjoyable and safe. It's wonderful to know that your carer provided the support and diligence you needed to make the day special. Your feedback means a lot to us, and we're proud to help create moments like these. We look forward to continuing the support.
I find the caring very good, the carers very respectful, smart and clean. An occasional hiccup with the timing and altering of the carer. On the whole very good. It must be accepted that changes have to be made. Keep up the good work.
We also appreciate your...
The Bluebird staff and management were very caring and looked after our mother and wife during the period leading to her passing, with the greatest of kindness and treated her with the utmost dignity. They were always cheerful and also reliable, arriving at the time specified. We recommend them highly.
Thank you so much for your kind words. It means a great deal to our whole team to know that we were able to support your mother and your family during such a difficult time. We are truly honoured that you trusted us with her care, and I will make sure your message is shared with the carers who...
I have got my 82 year old dad out of a care home and got him home to be in a more safe place.
I was worried as before i had some very negative experinces with another company in the Frome area.
The care teams are very professional and really care and make an extra effort to understand.
They all run off an app system that keeps the whole process very effective and very on it.
I think in this day and age a system like the care at home needs very good care in place and Bluebird set a very high standard.
Thank you so much for your kind words and thoughtful feedback. We're truly honoured that you chose Bluebird Care to support your dad at home, and we're delighted to hear that you've had such a positive experience with our team.We understand how important it is to feel confident in the care being...
The help I have received has been extremely helpful in the situation I find myself in. There has never been a time when anything is too much trouble and although I do find it difficult to ask for help the care team made it very easy to ask and don't make me feel awkward. Also the management have been very easy to deal with as well. My experience has been very good.
It's wonderful to hear that the help you've received has been so beneficial during this time. It sounds like the care team has been incredibly supportive and approachable, making it easier for you to ask for assistance without feeling uncomfortable. It's also great to know that the management has...
My wife had advanced dementia/Alzheimer's which was getting difficult to manage myself. Your team of carers came in and between them managed to care for my wife and take the pressure off despite having to cope with a very loud and agitated client. All staff showed care, patience and dignity. Always on time with a friendly smile. The lady in charge was exceptional. Well done and thank you.
Thank you so much for sharing your experience. It means a lot to hear that our team was able to provide the care and support your wife needed during such a challenging time. We understand how difficult it can be to manage advanced dementia/Alzheimer's and we're glad we could help ease the pressure...
- Inform the client of a change in care, particularly if new to the client.
- Ensure the carer is present in the home for the pull time paid.
- The carer to always be proactive in interacting with the client and not taking notes on her phone (really irritates my mum).
Communication skills have worked well and overall, the care and willingness have been exceptional.
That sounds like a wonderful experience! It's great to hear that the communication skills of the carers have been effective and that their care and willingness have been exceptional. Positive experiences like these can make a significant difference in one's well-being and peace of mind.
We found ourselves needing care urgently for my dad and not knowing what to do and where to turn! From the moment I spoke to the care manager, she put my mind to rest. My dad was assessed that day and care started two days later. The carers were kind and helpful. Every concern or query I had was dealt with immediately by the care manager and I was kept up-to-date with any problems or concerns they had too. I don't know what we would have done if I hadn't found Bluebird Care Mendip!
Thank you for leaving us a review. It's reassuring to know that your dad's support needs, concerns and queries were promptly supported and that you were kept in the loop throughout the process. Clear communication and swift action make all the difference which is something we are passionate about.
We chose Bluebird to care for Mum when she was no longer able to care for herself on leaving hospital following a fall. Over these 9 months, we have had a series of about five carers. Each has cared consistently for Mum with support from the Bluebird manager to ensure a smooth transfer and we are really pleased to see Mum accepting each new carer without issue.
Thank you for sharing your positive experience with Bluebird. It's wonderful to hear that the carers have provided consistent care and that the transitions between them have been smooth. We're also glad to know that your mum has been accepting of each new carer, which speaks volumes about the...
Carers have been so kind to Mum and are guided by knowledgeable and understanding management.
It's wonderful to hear that the carers have been kind and supportive to your mother, and that the management is knowledgeable and understanding. It's important for carers to not only provide the necessary assistance but also to do so with compassion and empathy.
My mother was very well cared for by the Gillingham Dorset Office. She was treated with respect and love by the ladies who looked after her. They were punctual, efficient and professional. Neither my mother nor I could have been happier with their service.
Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that your mum was treated with respect and love, enjoying her experience with us. Your kind words serve as a great testament to the hard work and dedication the team invest in each job.
I find that communication is very good and I am told of any concerns. I would not hesitate to recommend the company to others.
Thank you for your review regarding our care services. It is a pleasure to support your mum and know the team also enjoy visiting. We look forward to continuing our support as needed.
Some of the younger ones haven't got a clue, particularly when making a very simple breakfast - I think some basic training before they come the first time on how to boil an egg and other simple foods. The experienced ones give a very good service.
Thank you very much for your feedback regarding our service. We look forward to continuing delivering an excellent service.
Please remind carers to wear masks, as I have a low immune system.
I am pleased to read the service is better and you are enjoying the service. There is always someone around to help so please do not hesitate to get in touch as needed.
The have been very helpful in assisting her with shopping, doctor appointments and even taking her to visit her mum's grave in a nearby village.
Thank you very much for the positive review, we are pleased to know our services are enabling independence, something our team prides themselves with supporting.
The carers that come to look after my father are always kind, caring and considerate.
Thank you for the positive review. We are pleased to read you find our team supportive and caring. We look forward to continuing supporting as needed.
My son has had excellent care from the staff he has weekly. He looks forward to their visits. Ha has special needs and little speech but the staff understand his needs and are well-trained in coping with any issues. A big thank you to all involved with him.
Thank you for your kind words, we will be sure to pass these on to the team. We are pleased to know the service is supporting as needed and being enjoyed.
Things are usually the same, no problems reported. The staff do a thorough review no complaints.
Thank you for taking the time to give us a review, we value your feedback and look forward to continuing support.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 31 August 2019- Caring Good
- Effective Good
- Responsive Outstanding
- Safe Good
- Well-led Outstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (0)
There are no news items for Bluebird Care Mendip.
Awards / Recognitions (3)
- Recipient: Bluebird CareDate: Wednesday 31 May 2023
- Recipient: Bluebird CareDate: Thursday 31 Mar 2022
- Recipient: Bluebird Care MendipDate: Saturday 31 Aug 2019
Meet the Team (6)
Bluebird Care Mendip is led by Masen Naidoo. Masen started delivering homecare in Mendip to help support customers in the area to receive homecare and support while remaining in the comfort and familiarity of their own homes. Delivering the highest quality of homecare and support is Masen’s absolute goal and he is a firm advocate of putting the 'Customer first'. Masen recognises that customers have a choice in their care provider and is passionate about making Bluebird Care Mendip the district's provider of choice in home care. The team would be delighted to hear from anyone who is seeking homecare for themselves or for a loved one, or would simply like to talk to someone about the services we provide.
In addition to being a Professional Nurse, Jenny also managed nursing homes in Berkshire and Wiltshire. During her career as a Registered Manager she developed a passion to provide compassionate care to the elderly and vulnerable in our society. She values the contribution made to our society by the elder generation and strives to deliver a care practise that rewards their dedication and supports their independence, wellbeing and their desire to remain at home as long as possible. During her career she has set up a brand-new care home as well as managing large well-established care homes. Her experience and expertise in Clinical Governance stood her in good stead through 3 regulatory inspections.
In her role as Clinical Director of Bluebird Care Mendip, Jenny oversees the clinical governance and standards of care provided in the community. She works closely with the care management team to ensure that we meet the highest standard of care.
Jenny is also a qualified trainer and delivers training to Bluebird Care staff in clinical areas such as Epilepsy, diabetes to name a few to ensure that our staff are able to provide care to a broad spectrum of customers.
Jenny began working in care at the young age of 18 after completing her A levels and has not looked back since. She brings a wealth of knowledge and experience to the role. She understands the importance of supporting the elderly, frail and vulnerable to maintain their health and well-being in the comfort of their own homes.
Jenny holds a Level 5 Diploma in Leadership in the management of Health and Social Care.
"I continuously aspire to develop my knowledge and skills and combined with my passion for care, I strive to deliver care that exceeds our customer’s and family’s expectation. In making the decision to join Bluebird Care Mendip, I have found a company that shares my belief and commitment to putting our customers first and delivering care with dignity and respect whilst maintaining a healthy and independent lifestyle in the comfort of their own home."
Anda joined Bluebird Care in March 2020 and has an HR background specialised in recruitment. Anda has completed her CIPD Level 3 in Human Resources.
‘There is no better feeling than finding the perfect candidate who matches our core values as a business, and exploring ways to keep them motivated and developed in their career.
I love talking to different people from different backgrounds and understating people on a deeper level.
One of the greatest parts of recruitment is being able to constantly bring people together.’
Anda identifies new candidates who are passionate about quality and want to make a real difference to people’s life and in their local communities
I joined Bluebird Care Mendip in 2016 as a supervisor and have had the good fortune of being promoted within the company.
Previous to joining Bluebird Care I carried out live-in care for seven years which has given me the experience to be able to understand all aspects of the delivery of care to a customer in their home. I am now looking forward to taking on the role as Training manager for the team, working across our offices, continuing my development within the team.
Claire joined Bluebird Care in July 2015. She is a seasoned coordinator with over 7 years experience in the role. Claire began her career in healthcare over 18 years ago. Claire is working towards her Health and Social Care Diploma.
Frequently Asked Questions about Bluebird Care Mendip
How many Carers does Bluebird Care Mendip employ?
Bluebird Care Mendip employs 80 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Mendip to verify any information. View our terms and conditions. Bluebird Care Mendip has an Enhanced Service - more info.