Bluebird Care Mendip

Unit 1, Wallbridge Mills, Frome BA11 5JZ
Review Us
9.5 42 Reviews
  • Bluebird Care Mendip, Frome
Bluebird Care Mendip is an 'Outstanding' rated home care provider by CQC (August 2019). They provide care to the towns and villages of Mendip namely, Frome, Shepton Mallet, Wells, Street and Glastonbury. As an ‘Outstanding’ care provider their staff are passionate and committed to ensuring their customers live a healthy and independent lifestyle in the comfort of their own home.

Their home care services cover Live-In care and home visits. They support customers with personal care such as help with washing, dressing and getting in and out of bed, as well as household work, help getting to appointments and companionship.

Their staff are exceptionally well trained and endeavour to provide care to their customers as they would want for their own families.

Customer's care plans and personalised and tailored to meet their needs and wishes and contain detailed risk assessments. These include the actions care staff should take to promote people's safety, independence, dignity and ensure their needs and wishes are met and respected.

Care Provided by Bluebird Care Mendip

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £37.50 – £75
  • Weekly Live-in Care Fees: £1300 – £1800

BLUEBIRD CARE
MENDIP
CARE AND SUPPORT AT HOME – PRICES

Weekdays   60 minute visit   £37.50
   45 minute visit   £32.25
   30 minute visit   £30.00


Weekends   60 minute visit   £43.40
   45 minute visit   £37.32
   30 minute visit   £34.72


Bank Holidays   60 minute visit   £75.00
   45 minute visit   £64.50
   30 minute visit   £60.00


Overnight – Waking Night
Weekdays   Waking night visits are normally 10pm – 7am   £280.00
Weekends      £330.00
Bank Holidays      £560.00


Overnight – Sleep In
Weekdays   Sleep In night visits are normally 10pm – 7am   £250.00
Weekends      £300.00
Bank Holidays      £500.00


LIVE IN CARE AND SUPPORT
Permanent Live-in Price Per Week
Live In Standard*      £1 410.00
Live In Complex*      £1 610.00
Live In Couple*      £1 800.00
*+£40 per week food allowance or provision for live-in care professional
Mileage charge for companionship, shopping or days out is 75p per mile.
To arrange a no obligation assessment, or for further information, contact your local office

These prices are only a guideline, please contact Bluebird Care Mendip to find out the exact price for your requirements.

Contact Bluebird Care Mendip to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Bluebird Care Mendip to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Jenny Atkins (Registered Manager)
9.5

Bluebird Care Mendip has a Review Score of 9.5 (9.490) out of 10, based on 12 reviews in the last 2 years.
Over all time Bluebird Care Mendip has 42 reviews.

Overall Experience
  • 26
  • 14
  • 2
  • 0
  • 0
Date Published
  • 42
  • 3
  • 3
  • 12
  • 30
Reviewer Connection to Bluebird Care Mendip
  • 14
  • 13
  • 6
  • 3
  • 3
  • 1
  • 1
  • 1
Total of 42, showing 41-42
Review from Sue (Daughter of Client) published on 25 October 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very happy with the service. Nothing is too much trouble, the helpers are always so helpful and chatty. Dad is very happy with the service as well.
Reply from Jenny Atkins at Bluebird Care MendipThank you so much for taking the time to give us your feedback.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from David (Son of Client) published on 25 October 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bluebird Care Mendip come once a week for one hour to help my 88-year-old mother who lives semi-independently in an annexe at our house. Anyone of a handful of ladies come and are always punctual, smartly uniformed, courteous and professional. My mother has her favourites but she appreciates them all
and relishes the proper shower and clean that their visits allow her to have. If my family go away we can increase the visits - Bluebird Care Mendip are very flexible. This service has made a significant difference to her and our lives and, for now at least, means we don't have to consider a full-time carer or putting her in a home.
Reply from Jenny Atkins at Bluebird Care MendipThank you for your feedback. We love taking care of mum.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.5 (9.490)

Overview of Review Score

The Review Score of 9.5 (9.490) out of 10 for Bluebird Care Mendip is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.690 for Bluebird Care Mendip is calculated as follows: ( (53 Excellents x 5) + (14 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 71 Ratings = 4.69
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Mendip is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 = 4.8
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 Aug 2019

Overall Outstanding

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (3)

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Meet the Team (6)

Masen

Masen Naidoo

Job Title: Managing Director Joined: 2014

Bluebird Care Mendip is led by Masen Naidoo. Masen started delivering homecare in Mendip to help support customers in the area to receive homecare and support while remaining in the comfort and familiarity of their own homes. Delivering the highest quality of homecare and support is Masen’s absolute goal and he is a firm advocate of putting the 'Customer first'. Masen recognises that customers have a choice in their care provider and is passionate about making Bluebird Care Mendip the district's provider of choice in home care. The team would be delighted to hear from anyone who is seeking homecare for themselves or for a loved one, or would simply like to talk to someone about the services we provide.

Jenny

Jenny Naidoo

Job Title: Clinical and Operations Director Joined: 2014

In addition to being a Professional Nurse, Jenny also managed nursing homes in Berkshire and Wiltshire. During her career as a Registered Manager she developed a passion to provide compassionate care to the elderly and vulnerable in our society. She values the contribution made to our society by the elder generation and strives to deliver a care practise that rewards their dedication and supports their independence, wellbeing and their desire to remain at home as long as possible. During her career she has set up a brand-new care home as well as managing large well-established care homes. Her experience and expertise in Clinical Governance stood her in good stead through 3 regulatory inspections.


In her role as Clinical Director of Bluebird Care Mendip, Jenny oversees the clinical governance and standards of care provided in the community. She works closely with the care management team to ensure that we meet the highest standard of care.


Jenny is also a qualified trainer and delivers training to Bluebird Care staff in clinical areas such as Epilepsy, diabetes to name a few to ensure that our staff are able to provide care to a broad spectrum of customers.

Jenny

Jenny Atkins

Job Title: Registered Care Manager and Head of Compliance and Training Joined: 2016

Jenny began working in care at the young age of 18 after completing her A levels and has not looked back since. She brings a wealth of knowledge and experience to the role. She understands the importance of supporting the elderly, frail and vulnerable to maintain their health and well-being in the comfort of their own homes.


Jenny holds a Level 5 Diploma in Leadership in the management of Health and Social Care.


"I continuously aspire to develop my knowledge and skills and combined with my passion for care, I strive to deliver care that exceeds our customer’s and family’s expectation. In making the decision to join Bluebird Care Mendip, I have found a company that shares my belief and commitment to putting our customers first and delivering care with dignity and respect whilst maintaining a healthy and independent lifestyle in the comfort of their own home."

Anda

Anda Botezatu

Job Title: Assoc CIPD – Recruitment Officer Joined: 2020

Anda joined Bluebird Care in March 2020 and has an HR background specialised in recruitment. Anda has completed her CIPD Level 3 in Human Resources.


‘There is no better feeling than finding the perfect candidate who matches our core values as a business, and exploring ways to keep them motivated and developed in their career.


I love talking to different people from different backgrounds and understating people on a deeper level.


One of the greatest parts of recruitment is being able to constantly bring people together.’


Anda identifies new candidates who are passionate about quality and want to make a real difference to people’s life and in their local communities

Tania

Tania Davis

Job Title: Training Manager Joined: 2016

I joined Bluebird Care Mendip in 2016 as a supervisor and have had the good fortune of being promoted within the company.


Previous to joining Bluebird Care I carried out live-in care for seven years which has given me the experience to be able to understand all aspects of the delivery of care to a customer in their home. I am now looking forward to taking on the role as Training manager for the team, working across our offices, continuing my development within the team.

Claire

Claire Mitchard

Job Title: Care Co-ordinator Joined: 2015

Claire joined Bluebird Care in July 2015. She is a seasoned coordinator with over 7 years experience in the role. Claire began her career in healthcare over 18 years ago. Claire is working towards her Health and Social Care Diploma.

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