Bluebird Care Mendip

On the whole, I am very pleased with the service I receive, but not happy when my carers, whom I am expecting, are sent somewhere else with no notice and no reason as to why e.g. sickness or staff shortage. The last time it happened was yesterday.

The staff are very good with the dog, who can be a pain at times and noisy. Overall, very happy with the service, and they all do a great job, especially trying to fit in extra visits.

Bluebird looks after my Dad, his usual carers are excellent. They know him well and look after him to a very high standard, we only have problems when Bluebird have to send in someone he doesn't know well, which of course happens from time to time and can't be helped. The admin team try to only send in carers he knows which I appreciate and the supervisor who looks after Dad's team goes above and beyond. All in all a very happy customer.

Everyone we come into contact with at Bluebird Mendip has been kind, helpful and obliging.

Staff are friendly and supportive of mother, communication with carers is good. Generally works well. Disappointed the visit record folder has been invaluable due to my mother's Alzheimer's. Have asked twice for login details for the "OpenPass" without success. This access is very important to my sister and me.

Friendly staff who are caring. Often rota's don't coordinate with the staff allocated to who arrives as well as a few no shows. Staff would benefit from being taught how to cook single meals.

I am very happy with the service provided.

Bluebird has been looking after my mother for six months now and has provided a very high standard of care which has helped my mother through some difficult times. They are unfailingly courteous to her and happy to do anything and everything asked of them. There are sometimes issues of timing when the carer arrives very late; this normally arises from circumstances beyond their control and is usually but not always notified. I have nothing but praise for the extraordinary level of care that my mother experiences.

My mum passed away suddenly last November and as my dad is registered blind and Mum was his carer our only option was to look for carers for dad morning and evening. Bluebird was recommended to me by a friend whose father needs carers. Dad's carers have been excellent with all his needs and of course, he has his favourites. They have been very understanding because of his sight problem and that he is still grieving. I have had a few issues but I will say they have been resolved quickly.

Bluebird Care has made such a difference to mum's life. The staff have been so kind and caring as well as being encouraging and supportive. As a family, we feel confident in knowing that when we are not there to help Bluebird Care are there to give mum advice or help if she needs it.

They are very good when sorting days times etc on occasions cannot be sorted. Would prefer earlier times in the mornings as of lunch-tea bed but so far working ok would like to be told of changes when possible carers are good certain ones go to lengths to be very good.

Over the last year, despite repeated requests, the number of carers per week has been too high (average 8). This has caused problems for my mother who, because of failing memory, is confused as to who is looking after her. Therefore, because of the lack of continuity and no 'main carer', helpful tasks are not being carried out.

I have received good, professional and friendly care which has enabled me to stay in my own home.

I was so impressed with Bluebird Care when they came to take care of my mum. Their carers are professional, kind, patient and wonderful and I would recommend them without hesitation. They took her for walks, cooked for her, helped her take care of herself and spent time colouring with her.

Constant changes of people. Pushy feeling while in hospital. Review in a month didn't happen. Mediocre service provision - not value for money experience.

We, the whole family, have been extremely pleased for as long as you have been caring for Mum. Thank you for being so kind and considerate and going over and beyond, and for keeping her safe during a difficult time.

The service I have received has been excellent. Everyone from Bluebird has been friendly and very efficient. The carers are all very caring and they make time to socialise with me and put me at ease. I can't praise them enough.

My carer is the most considerate helpful person with great perception. I have found the replacement carers also considerate and I consider we are as a family are most fortunate.

All the carers who visit are cheerful and efficient.

All the staff are very personable and efficient. My carer always arrives at the expected time and I've never been forgotten!