County Care Berkshire Ltd

Medina Dairy House, Vale Road, Windsor SL4 5JL

County Care Berkshire provides care and support, helping people remain in their own homes for as long as possible. They can provide as much or as little care as required by the individual, from a couple of hours a week to 24-hour care. Care workers are carefully matched to clients to ensure they receive a high quality service that is tailored to individual needs and preferences, to enable clients to retain their independence and lead the life that they wish to lead.

A range of care services are available, including personal care, support and companionship services for people of all ages, including young adults and children who require extra help.

County Care Berkshire operates in the Windsor, Maidenhead, Slough, Bracknell and Ascot areas and many surrounding villages.

Owner : County Care Berkshire Ltd

Person in charge: Carolyn Jarvis (Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 50

Fees Guide: Flat rates (except Bank and Public Holidays)

Services Offered: 24 Hour Care • Adult Care (18+) • Care for Children • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Call in Service • Cancer Care • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Directions: County Care is based within the Medina Dairy Building on Vale Road and can be approached via the A308 or the Dedworth Road in Windsor.

Visiting: Office hours are from 08.30 til 17.00 weekdays.

Parking: Parking is directly outside the office or on street parking nearby.

Latest Care Quality Commission* Report on County Care Berkshire Ltd: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.3 (maximum of 10) for County Care Berkshire Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for County Care Berkshire Ltd in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 4 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.792 for County Care Berkshire Ltd is calculated as follows: ( (19 Excellents x 5) + (5 Goods x 4) ) ÷ 24 Ratings = 4.792

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 4.5 Points relating to the number of positive Reviews for County Care Berkshire Ltd is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.3 County Care Berkshire Ltd has a Review Score of 9.3 (9.292) from 4 Reviews

Average Ratings

  • Excellent
    3
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend County Care Berkshire Ltd?

  • Extremely LIKELY
    3
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to County Care Berkshire Ltd

  • Client / Service User
    2
  • Daughter of Client/Service User
    1
  • Partner of Client/Service User
    1

The carers are really helpful and all often to do any jobs around the house if needed. Very friendly and helpful to my husband and instil confidence in him.

How likely would you be to recommend County Care Berkshire Ltd? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Charlotte Evans, Director of Care Services at County Care Berkshire Ltd responded to this review on 09 Aug 2017:

Thank you for your kind words. If there is anything more we can help with please let us know.

Get off to a dodgy start but after a few weeks it all settled down. No complaints about carers they are all great.

How likely would you be to recommend County Care Berkshire Ltd? Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.2 out of 5

My dad is receiving outstanding care from County Care. They are extremely supportive of dad and ensure they are always meeting his needs. They are also an invaluable support to me offering useful and constructive advice as I navigate the world of dementia and Alzheimer's. The County Care carers are kind, compassionate, professional and completely trustworthy. I literally would not cope without them!

How likely would you be to recommend County Care Berkshire Ltd? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Charlotte Evans, Director of Care Services at County Care Berkshire Ltd responded to this review on 28 Jun 2017:

Thank you for such kind words. We want to ensure clients can remain as independent as possible in their own homes and so we are glad our service is working so well for your Dad. It is a pleasure to be able to help.

I can honestly say that we have had no cause for complaint whatsoever - quite the reverse. The staff have consistently done more than we could have expected. Without them, I would not be here today. When I look at how I was when I came home from the hospital and what the carers have achieved with me now, I realise it is quite remarkable.

How likely would you be to recommend County Care Berkshire Ltd? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Charlotte Evans, Director at County Care Berkshire Ltd responded to this review on 16 Jun 2017:

Thank you Sheila for your kind words. We are so thrilled to have helped enable you back to recovery and that you are able to resume your life as it was prior to requiring support from us. We shall miss you though.

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