County Care Berkshire Ltd

Offices 17 and 18, 27 Sheet Street, Windsor SL4 1BN
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9.5 24 Reviews
  • County Care Berkshire Ltd, Windsor
County Care Berkshire, established in 2011, provides high-quality care at home for both adults and children.

The experienced and reliable carers are fully trained and well supported by a dedicated Management Team to ensure they deliver compassionate, person-centred care. County Care is committed to helping clients to live life to the fullest by maintaining their independence in the comfort of their own homes.

During an initial home visit, information is gathered from the family about the service user’s health and social care needs. From this, a comprehensive and tailored care plan is developed and agreed upon.

A small, consistent team of carers is then carefully selected to provide continuity of care and build trusted relationships. Families have access to daily care notes, giving them clear insight and reassurance about the support being provided.

Care Provided by County Care Berkshire Ltd

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • 30 Minute Visiting Care Fees: £21.50 – £21.75
  • Hourly Visiting Care Fees: £32 – £33
  • Weekly Live-in Care Fees: £1800 – £1800

(except Bank and Public Holidays)
Sleeping night is £225 per night
These prices are only a guideline, please contact County Care Berkshire to find the exact price for your requirements.

These prices are only a guideline, please contact County Care Berkshire Ltd to find out the exact price for your requirements.

Contact County Care Berkshire Ltd to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact County Care Berkshire Ltd to get a personalised quote.

Good to Know

Owner

  • County Care Berkshire Ltd
  • Privately Owned

Person in Charge

  • Carolyn Jarvis (Director/Owner)

County Care Berkshire Ltd Reviews (24)

9.5

County Care Berkshire Ltd has a Review Score of 9.5 (9.533) out of 10, based on 9 reviews in the last 2 years.
Over all time County Care Berkshire Ltd has 24 reviews.

Overall Experience
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Date Published
  • 24
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Reviewer Connection to County Care Berkshire Ltd
  • 7
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Total of 24, showing 1-20
Review from C H (Friend of Client) published on 11 March 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
This month has been very busy organising 100th birthday party, one of the carers has been helping me do this . We work well together. There are a couple of other carers that are not as nice and not so keen to help . Rather stay in the kitchen and do nothing.
But most are good .
Reply from Carolyn Jarvis, Director at County Care Berkshire LtdThank you for your review and I'm glad the key carer has been so helpful. We will explore your concern about a couple of the carers not being so keen to help, to resolve this issue.
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Review from Jacqueline G (Daughter of Client) published on 11 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been receiving daily home care roughly 4 years. She started out once a day, then twice a day, but now has 3 visits a day. I can honestly say without this wonderful service mum wouldn't be able to stay in her own home. Neither my sister or myself live close enough to be able to give mum the
help and support she needs.
Mum has a number of different ladies coming in over the course of the week, and every one of them has mum's health and safety as a priority (she has Alzheimer's and pretty immobile). Any concerns, changes in health or worries, the office is informed immediately and then we are contacted.
Mum loves 'her ladies', they always enjoy a bit of banter, even when she can be in one of her 'stroppy' or confused moods, they have patience and respect.
The 'Birdie' App is amazing, such a wonderful tool for families to see exactly what has happened during each visit and most importantly mum was 'happy' and 'no concerns' when the carers leave.....
Reply from Carolyn Jarvis, Director at County Care Berkshire LtdThank you for such a wonderful review of our service and I'm so glad your Mum is happy with her carers.
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Review from Charlotte H (Mother of Client) published on 6 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
County Care staff have always felt like family, even from the start. They are always so attentive, focused and professional. All the carers mean a great deal to me, they are not just carers, they are so much more than that.
Its a welcomed feeling knowing I can pick up the phone at any time if I need,
and they all understand our needs. I feel the carers and I have been through highs and lows together, and thats what makes our relationship so great. Professional people that feel like family. Would be lost without them!
Reply from Carolyn Jarvis, Director at County Care Berkshire LtdThank you so much for your positive review of County Care, your feedback means a lot to the whole team
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Review from Kay G (Daughter of Client) published on 7 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We needed a care package in place urgently for our mum prior to her discharge from hospital. County Care Berkshire were superb and everything was in place within the week. The care team are lovely. Always chatty and smiling but always professional. We've never heard mum complain about anyone. Communication
is excellent and any concerns are dealt with promptly.
Highly recommended.
Reply from Carolyn Jarvis, Director at County Care Berkshire LtdIt has been our pleasure to look after your mum since her return home and thank you so much for your positive review of our service.
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Review from Richard E (Son of Client) published on 7 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The service my father gets, on a daily basis, is very good.
The management are particularly pro active, always ensuring that I am happy with the service being provided to my father, and always available for any questions I need answering.
Reply from Carolyn Jarvis, Director at County Care Berkshire LtdWe very much appreciate your positive feedback, thank you.
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Review from Janice S (Daughter of Client) published on 7 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
County Care Berkshire have provided daily care for my mum for a number of years. At all times each member of staff consistently show her kindness and respect, always going above and beyond to ensure that her needs are met. The team in the office are wonderful and, without fail, always respond positively
to any last minute requests for any changes to care, including extra support, that we may need to put in place for mum. Anything they are able to do, I always know they will do.
Reply from Carolyn Jarvis, Director at County Care Berkshire LtdThank you for your wonderful review, we all love caring for your mum.
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Review from G C (Brother of Client) published on 7 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The agency has been helping us care for my brother since April 2024. They have provided live-in care throughout the day apart from a 2-3 hour break. We particularly appreciate the agency's rapid response and flexibility in constantly changing conditions, and their close supervision of the care being
given, and coordination with the family and the relief carer. The live-in carers have had to cope with an increasingly challenging situation as my bother's condition has deteriorated, and have done so with tact and goodwill.
Reply from Carolyn Jarvis, Director at County Care Berkshire LtdThank you very much for your review, it was a pleasure to support your brother and to work closely with you and your family.
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Review from Susan J (Power of Attorney of Client) published on 17 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We've been using County Care primarily for weekend care for the last year or so and find them to be most professional, obliging and reliable. They do make a huge effort to fit in with our needs, which is much appreciated.
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Review from L L (Daughter of Client) published on 5 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was recommended County Care Berkshire by a friend who had been so impressed by the service that her neighbour was receiving from the excellent care team. My 83-year-old Mum needed post-operative care following a hip replacement. The care team assessment was very thorough and the staff were very empathetic
to my mum's needs. The care team was very punctual and hard-working. All of the staff members we encountered were charming and highly professional. The staff were very happy to do all of the tasks that we required and were always friendly and upbeat. The staff all seemed very honest and eager to help.
Reply from Carolyn Jarvis, Director at County Care Berkshire LtdThank you for your kind review, we were delighted to look after your Mum. Best wishes.
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Review from Sylvia D (Daughter of Client) published on 17 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I just started using the County Care service over the last few weeks for my 90-year-old mother, mainly for companionship but I know there are lots of other services. We have started with 2/3 visits per week and so far it has been money really well spent.
My mother is now far more cheerful and positive
about life in general and it gives her something to look forward to and talk about.
I would highly recommend County Care for your loved ones. All the carers are just lovely and it has given me peace of mind on the days that I cannot visit my mother.
Look no further as they really are top-notch!
Reply from Carolyn Jarvis, Director at County Care Berkshire LtdThank you so much for the lovely review, we are so glad that your mum enjoys the visits from the County Care Team.
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Review from Angela C (Mother of Client) published on 29 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My daughter has been with County Care Berkshire for several years. She has significant physical disabilities and the carers have always provided a reliable and caring service. All the staff are friendly and, from our experience, we have no hesitation in recommending County Care Berkshire.
Reply from Carolyn Jarvis, Director at County Care Berkshire LtdThank you so much for your positive review of County Care, we are all delighted that you and your daughter are happy with the care provided.
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Review from D S (Son of Client) published on 19 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been using County Care for a number of years and would thoroughly recommend the team and their services. Their staff really do care and have provided support for both my parents in turn. They will often go above and beyond what I would consider for a normal carer visit - for example proactively
arranging medical (doctor) visits if they feel my mum (or dad) require them and always updating me at every step. I have every confidence in the team and am able to go away on holiday assured that my mum is in safe hands. Any last minute requests for additional visits are always dealt with positively by the excellent team in the office. I couldn't care for my mother without them.
Reply from Carolyn Jarvis, Director at County Care Berkshire LtdThank you for such a positive review, the County Care team are delighted you and your family are happy with the support and care provided for your mum.
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Review from Haidee M (Mother of Client) published on 18 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My son has had three carers from County Care Berkshire to assist him in attending a local day centre a couple of days a week. All three ladies were fantastic. They truly cared for my son and were instrumental in him being able to join in with activities and enjoy his day. Would recommend this company
to anyone.
Reply from Carolyn Jarvis, Director at County Care Berkshire LtdThank you for your lovely review and I’m so glad your son enjoyed his time with the County Care carers.
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Review from Vivienne D (Client) published on 6 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Prior to this year, I was an occasional user of County Care services, I employed carers privately and County Care would willingly step in on an ad-hoc basis covering holiday, sick leave etc., their carers always filled the brief. As such, when one of my private carers left her position earlier this
year, I decided to engage County Care on a permanent basis rather than employ a new private carer. The owner has organised a great team of carers who competently support me in all aspects of daily living, from personal care to assisting with household chores, they are always friendly, respectful and engaging. It is obvious that County Care provides the correct level of training as the standard of care provided is very high, I would not use County Care if I did not feel confident in their ability to manage my needs. I am very happy to recommend their services!
Reply from Carolyn Jarvis, Director at County Care Berkshire LtdThank you so much for your support and the positive review.
The County Care team.
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Review from D W (Son of Client) published on 9 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
A friend of my wife recommended County Care to us in April as they had provided her mother with excellent care at home for some time. It was a great recommendation as they quickly arranged care visits for my mum at home and ultimately provided this for almost six months. Throughout the whole of this
time, they were understanding and respectful of Mum's needs and were always friendly and communicative whenever myself or my siblings were visiting Mum. Additionally, Mum really valued the extra social interaction that came with the care visits, giving her a broader rather of things to talk about than family matters! Several of the care staff regularly went above and beyond with the service provided. To sum up, we feel we couldn't have chosen a better care company for Mum.
Reply from Carolyn Jarvis, Director at County Care Berkshire LtdThank you so much for your kind words about the County Care Service; we really appreciate the feedback.
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Review from M C (Client) published on 3 December 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Thanks to the excellent service we received from County Care. My father was able to die peacefully at home rather than having to go into a care home which, during a time of Covid, would certainly have hastened his demise. So my mother and I will always be extremely grateful to the County Care team for
their kind support and cheerful daily dedication.
Reply from Carolyn Jarvis, Director at County Care Berkshire LtdThank you so much for your lovely comments.
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Review from Kathryn B (Daughter of Client) published on 24 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
County Care looked after my mother for six months. They were very flexible in the care they provided, which enabled my mother to stay in her own home. The carers were very professional, caring and compassionate and provided both support and advice, I wouldn't hesitate in recommending them.
Reply from Carolyn Jarvis, Director at County Care Berkshire LtdThank you so much for taking the time to complete a review and for your kind words about County Care.
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Review from Holly M (Mother of Client) published on 22 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
County Care Berkshire provide excellent service for my son who is disabled. He loves all the carers, they provide him with personal and social care. He loves going out and having a coffee or playing them songs. Lots of the carers go over and above to help my son. Especially the senior care worker who
came every day to help us when I had Covid-19 over Christmas. She was amazing.
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Review from Alan S (Son of Client) published on 20 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
County Care has been superb in caring for my father during the particularly challenging Covid lockdown period when I was unable to visit because of my own health problems. My fathers health has been monitored and appropriate action taken whenever required. Every issue has been dealt with in a proactive
maner.
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Review from Beryl T (Client) published on 13 September 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
We have found 'County Care' very kind and useful in all they do. The carers are very friendly, caring and helpful in all they do.
Reply from Charlotte Evans at County Care Berkshire LtdThank you Beryl for your kind words. It is a pleasure to work for you.
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Current Review Score: 9.5 (9.533)

Overview of Review Score

The Review Score of 9.5 (9.533) out of 10 for County Care Berkshire Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.833 for County Care Berkshire Ltd is calculated as follows: ( (45 Excellents x 5) + (9 Goods x 4) ) ÷ 54 Ratings = 4.833
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for County Care Berkshire Ltd is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 = 4.7
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 Aug 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

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Meet the Team (6)

Carolyn

Carolyn Jarvis

Job Title: Owner and Director County Care Joined: 2011

Since qualifying as a social worker, I have specialised in Child Protection both as a Manager within a busy fieldwork team and as the Child Protection Co-ordinator for Slough.


However, running a domiciliary care agency has been the most rewarding challenge of my life. I gain so much enjoyment from meeting our customers and by working in partnership with other professionals and families to ensure our customers have the best possible care. I am so proud of the County Care Team of carers who always go ‘the extra mile’.


When not at work, you will find me singing with the local chamber choir, running Singing for the Brain sessions with the Alzheimer’s Society, working with the Homeless project in Windsor, getting fit at the gym or seeing friends for a coffee.

Marcia

Marcia Woodward

Job Title: General Manager Joined: 2012

As the longest-standing employee of County Care, Marcia’s responsibilities span throughout the organisation, from responsibility for ensuring our staff group is paid correctly and on time, to auditing care records and acting as the first point of call for any IT problems! As a Brazilian, Marcia loves all sports (including football, of course) but has a recent passion for skiing.

Liz

Liz Akery

Job Title: Payroll

Liz is integral to County Care, not only as a valued member of our team but for her diligent work with payroll and ensuring clients are invoiced correctly and that carers are paid accordingly.

Edinah

Edinah Masaire

Job Title: HR and Compliance Officer Joined: 2024

Edinah has worked in the healthcare sector for 10 years. Whilst attending university, she worked as a healthcare worker in nursing homes, domiciliary care and supported living. After obtaining her CIPD qualifications in Human Resources Management, she worked as a recruitment consultant for healthcare professionals in an agency.


In 2024 Edinah joined the CCB team as the HR Officer. Aside from a work setting, she enjoys investing her skills in my community by mentoring and leading teenagers and youth at her local church.

Sherene

Sherene McFarlane

Job Title: Domiciliary Care Service Manager Joined: 2024

Sherene has worked in the care sector for 30 years.


She started her career as a care assistant looking after the elderly, then worked with adults with a learning disability for many years.


Since moving from the North to the South of England, she has worked in domiciliary care and both as a deputy manager and a care manager.


She believes that providing care comes from the heart.


When Sherene is not working, she loves to cook, and has recently completed ‘a cookery around the world’ course.

Jawairia

Jawairia Mahmood

Job Title: Complex Healthcare Service Manager Joined: 2022

Jay completed a Business and Management course at Blackburn College. Her passion for the care sector led her to start working as a Healthcare Assistant, where she gained hands-on experience and a deep understanding of patient care.
As Jay progressed in her career, she was promoted to Care Coordinator, developing valuable experience in managing complex care needs and working closely with clients to provide tailored care solutions. Jay has always been driven by the desire to make a positive impact on people's lives.

Frequently Asked Questions about County Care Berkshire Ltd

How many Carers does County Care Berkshire Ltd employ?

County Care Berkshire Ltd employs 60 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact County Care Berkshire Ltd to verify any information. View our terms and conditions. County Care Berkshire Ltd has an Enhanced Service - more info.