Leading Care Lancashire

290 Blackpool Road, Preston PR2 3AE
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9.8 20 Reviews
  • Leading Care Lancashire, Preston
Leading Care Lancashire delivers the highest possible standard of care and customer service within the areas of Preston, Leyland, Chorley, Lytham, Blackpool, Fleetwood & Fylde.

The February 2023 CQC Rating is 'Good' in all aspects of the service.

Supportive, dignified and friendly home care services has earned Leading Care Lancashire a successful CQC registration, with high-quality staffing provision placing nursing and support staff within residential and nursing homes throughout the area.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £28
  • Weekly Live-in Care Fees: from £1800

We accept direct payments

These prices are only a guideline, please contact Leading Care Lancashire to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Quality of Life Services Ltd

Person in charge

  • Lorna Dimes (Operations Director)

Leading Care Lancashire Reviews (20)

9.8

Leading Care Lancashire has a Review Score of 9.8 (9.821) out of 10, based on 13 reviews in the last 2 years.
Over all time Leading Care Lancashire has 20 reviews.

Overall Experience
  • 17
  • 3
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Date Published
  • 20
  • 3
  • 8
  • 13
  • 7
Reviewer Connection to Leading Care Lancashire
  • 7
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  • 1
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Total of 20, showing 1-20
Review from Janice C (Client) published on 15 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found in my experience the care provided is quite professional. All carers are mostly kind and helpful.
Reply from Lorna Dimes, Operations Manager at Leading Care Lancashire

Thank you for your kind words, we look forward to continuing to work together in the future.

  • Staff
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  • Management
  • Treated with Dignity
  • Value for Money
Review from Caroline D (Mother of Client) published on 14 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We have used Leading Care for some years now to help with our disabled son and to provide some support to Dad and I. His key worker is great with our son, and we like seeing him every week. He is approachable, kind, and has a good rapport with my son and is an important part of our lives. We are very
happy with Leading Care.
Reply from Lorna Dimes, Operations Manager at Leading Care Lancashire

Thank you we really appreciate you taking time to give us great feedback we will share this with your carer also.Thank you

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Review from D M (Granddaughter of Client) published on 21 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The company are brilliant they give the best care to my nan always on time and give the full time, best communication I've seen from alot of care company's. Anything she needs it's never to much for the staff
Reply from Clive Cooper, Director at Leading Care Lancashire

Thank you so much for the supportive comments. Knowing that we make a difference makes all the hard work worthwhile

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Review from P D (Son of Client) published on 19 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The vast majority of the carers, particularly the regular members of staff who attend to him are very knowledgeable and skilled in what they do. They are very friendly and approachable with my Dad and are always polite and work hard. The staff are very approachable to me and always willing to help.
Management
has been very professional with me and willing to be flexible.
Reply from Lorna dimes, Operations Manager at Leading Care Lancashire

Thank you for your kind words and for taking the time to send this lovely review.

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Review from J D (Daughter of Client) published on 17 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On the whole, the experience has been a good one and Dad is comfortable and happy with the carers who come. He is treated with dignity and is well looked after. We are happy with the new times that have been implemented and it is better that his catheter bag is not getting too full in between visits
(therefore making it safer for Dad). The only criticism I have is that I feel that if the carer is going to be over 30 minutes late that someone from the office should ring to inform Mum and she should not have to find the office to find out what's happening. She is in her 80's and not well herself so this can be very stressful especially if Dad's bag is getting full. I just want her to not have stressful situations when I am not here and I think this would help.
Reply from Clive Cooper, Director at Leading Care Lancashire

Thank you for your generous comments about our care staff and for helping us improve our service to your Dad.

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Review from I H (Daughter of Client) published on 17 February 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very pleased with my father's care and when there are any problems I'm notified straight away.
Reply from Lorna dimes, Operations Manager at Leading Care Lancashire

Thank you for your kind words, we appreciate every review and value feedback so that we may improve.

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Review from S J (Wife of Client) published on 13 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have no problem with the carers, they are so lovely with my husband, they talk to him, and encourage him, I can't say enough about them, I would recommend them to all. We are lucky to have them. Thank you.
Reply from Lorna dimes, Operations Manager at Leading Care Lancashire

Thank you so much for your kind words and recognition of our hard work.

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Review from Janet H (Daughter of Client) published on 3 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Hi, I would like to give a massive thank you and top marks to all carers. They care for Dad so well, kind, caring and above and beyond expectations. Dad is not easy lately, his dementia is making him moody, bad-tempered and aggressive. They all cope so well and need a big pat on the back for their endless
care of Dad. Love you all.
Reply from Clive Cooper, Director at Leading Care Lancashire

Thank you for your review, we always strive to support and appreciate your review. We will continue to do all we can as company to support you and your dad at this difficult time. Thank you.

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Review from S A (Nephew of Client) published on 5 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are absolutely wonderful. Special shout out to the lady who has been an absolute rock for my aunt. The staff really go the extra mile to take care of all of my aunt's needs. We could not ask for more.
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Review from Opeoluwa B (Niece of Client) published on 12 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I strongly recommend Kare Plus Preston. The staff are friendly and compassionate with their clients. They take good care of my Aunty with their professional skills and are always very friendly and compassionate when they visit. She could not have been taken care of by better carers. Thank you Kare Plus
for taking good care of my Aunty.
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Review from Susan H (Mother-in-law of Client) published on 7 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
So pleased with the excellent service provided after my mother-in-law was sent home from hospital after a fall. She was given twenty-four hour care with a specific carer and I really can’t praise her enough. She was so caring, gentle and thoughtful and looked after all her needs. She stayed with her
at all times, night and day, for a full week, some nights having very little sleep. Nothing got her down and she dealt with it efficiently. Another carer again cared and nursed her so well. Thank you to your company, it’s nice to know there’s still some kind people about.
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Review from Babatunde O (Brother of Client) published on 6 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The services delivered by Kare Plus was top-notch.
All visits are so unique and my family and I always looked forward to their visits.
The carers always come in with smiles on their faces.
It's a wonderful experience with Kare Plus.
Reply from Clive Cooper, Director at Leading Care Lancashire

Many thanks for such a glowing review - we hope to continue the good work for a long time

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Review from K C (Granddaughter of Client) published on 28 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
First time using a care company for my elderly grandmother, and couldn’t be happier with the service! The staff are friendly, warm and respectful to our wishes and needs! Thank you so much! We couldn’t wish for her to be in better hands!
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Review from S T (Daughter of Client) published on 6 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would certainly recommend Kare Plus Preston. The carers visited 4 times a day and were very respectful, friendly, helpful and some went way beyond the call of duty to accommodate my mum's needs.
The company has been very flexible when I needed to change their calls.
Thank you for looking after
my precious mum.
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Review from Anne K (Wife of Client) published on 15 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always friendly towards myself as well as my husband who they had come to care for. Caring, cheerful attitude and willing to help/assist in any way.
Good timekeepers who you could trust in your home.
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Review from Cheryl J (Client) published on 14 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The office staff always makes sure my needs are met to their highest abilities. They are friendly, helpful, accommodating (if need to change dates or times) the best I have ever used.
The staff who come in my home are warm, friendly and respectful towards the client.
I have recommended this company
to many people as they are worthy to go far.
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Review from Christine D (Daughter of Client) published on 12 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very pleased with all the care and attention given to Mum. Always respectfully done, we are very impressed with how everything is managed. They care for Mum as if she was their own. You couldn't ask for more. We would highly recommend this company.
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Review from June B (Daughter of Client) published on 20 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleasant staff. Always punctual and professional. They have a chat with mum and make her comfortable and at ease. They provided a very valuable service at a time in mum's care.
Kare Plus Preston team have been a great positive impact on both my mum and personally my life, they are a great care
team.
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Review from Alison (Daughter of Client) published on 8 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care you gave our mum after her terminal diagnosis was excellent. She loved all the carers who came to look after her and dad in her final months. Your professionalism was exemplary and this helped mum who was a private and proud person become relaxed and reassured in your care. We cannot thank
you enough for helping us at this time.
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Review from J B (Client) published on 12 May 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I've used a few agencies which haven't been able to deal with my needs but found Kare Plus to be the best. Hurdles are no problem to this company. They have incorporated things like school runs, social activities for my daughter, as well as catering for my every need. I wouldn't be the independent person
I am today without this company. They've bent over backwards to help at every level. I've managed my own care plan incorporating social activities for myself such as swimming, shopping, visiting family, just day to day life skills also giving my carer their vital respite so everyone is happy.
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Current Review Score: 9.8 (9.821)

Overview of Review Score

The Review Score of 9.8 (9.821) out of 10 for Leading Care Lancashire is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.821 for Leading Care Lancashire is calculated as follows: ( (64 Excellents x 5) + (14 Goods x 4) ) ÷ 78 Ratings = 4.821
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Leading Care Lancashire is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Apr 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (2)

Lorna

Lorna Dimes

Job Title: Operations Director Joined: 2023

With over 35 years' experience, Lorna has grown up within the care sector, starting as a care worker and subsequently working at all levels before accepting the role of Operations Director.


She is passionate about the service and ensuring that the needs of every client are met and that the care delivered is of the highest quality possible.

Clive

Clive Cooper

Job Title: Director Joined: 2016

I opened Kare Plus Preston after my severely autistic son was taken into full-time care in 2015. In the years leading up to this, when he lived at home, we came to rely increasingly on care support services and were helped by a series of carers.


We were lucky that most carers were terrific, but others had simply not been prepared for what to expect and really struggled. I think this was really the result of not being fully trained in the specific requirements that we had, and the agency seeing care as simply sending any person out to a job without checking if they were experienced and trained for the work. This was unfair on the carer who was put in a difficult position and of course, ourselves who didn't get the support we had paid for.


With Kare Plus Preston, my aim is to deliver services that fully support the needs of the customer. By understanding exactly what the needs are, the person required, and then following up to check on performance, we build trust with our customers and give feedback to the carers so they know they are doing a good job, and if necessary, how they can improve.


When all is said and done, it's me who is fully responsible for the operation of the office and for all my staff, and you can always call me directly to discuss any aspect of the service or the staff personally.

Frequently Asked Questions about Leading Care Lancashire

What Type of Services does Leading Care Lancashire offer?

Leading Care Lancashire offers Home Care & Nursing Care.

How many Carers does Leading Care Lancashire employ?

Leading Care Lancashire employs 75 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Leading Care Lancashire to verify any information. View our terms and conditions. Leading Care Lancashire has an Enhanced Service - more info.