Leading Care Lancashire

290 Blackpool Road, Preston PR2 3AE
9.7 30 Reviews
  • Leading Care Lancashire, Preston
Leading Care Lancashire delivers the highest possible standard of care and customer service within the areas of Preston, Leyland, Chorley, Lytham, Blackpool, Fleetwood & Fylde.

The February 2023 CQC Rating is 'Good' in all aspects of the service.

Supportive, dignified and friendly home care services has earned Leading Care Lancashire a successful CQC registration, with high-quality staffing provision placing nursing and support staff within residential and nursing homes throughout the area.

Care Provided by Leading Care Lancashire

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £28
  • Weekly Live-in Care Fees: from £1800

We accept direct payments

These prices are only a guideline, please contact Leading Care Lancashire to find out the exact price for your requirements.

Contact Leading Care Lancashire to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Leading Care Lancashire to get a personalised quote.

Good to Know

Owner

  • Quality of Life Services Ltd
  • Privately Owned

Person in Charge

  • Lorna Dimes (Operations Director)
9.7

Leading Care Lancashire has a Review Score of 9.7 (9.692) out of 10, based on 20 reviews in the last 2 years.
Over all time Leading Care Lancashire has 30 reviews.

Overall Experience
  • 25
  • 4
  • 1
  • 0
  • 0
Date Published
  • 30
  • 12
  • 17
  • 20
  • 10
Reviewer Connection to Leading Care Lancashire
  • 9
  • 6
  • 6
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 30, showing 21-30
Review from Susan H (Mother-in-law of Client) published on 7 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
So pleased with the excellent service provided after my mother-in-law was sent home from hospital after a fall. She was given twenty-four hour care with a specific carer and I really can’t praise her enough. She was so caring, gentle and thoughtful and looked after all her needs. She stayed with her
at all times, night and day, for a full week, some nights having very little sleep. Nothing got her down and she dealt with it efficiently. Another carer again cared and nursed her so well. Thank you to your company, it’s nice to know there’s still some kind people about.
  • Staff
  • Care / Support
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  • Treated with Dignity
  • Value for Money
Review from Babatunde O (Brother of Client) published on 6 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The services delivered by Kare Plus was top-notch.
All visits are so unique and my family and I always looked forward to their visits.
The carers always come in with smiles on their faces.
It's a wonderful experience with Kare Plus.
Reply from Clive Cooper, Director at Leading Care Lancashire
Many thanks for such a glowing review - we hope to continue the good work for a long time
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Review from K C (Granddaughter of Client) published on 28 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
First time using a care company for my elderly grandmother, and couldn’t be happier with the service! The staff are friendly, warm and respectful to our wishes and needs! Thank you so much! We couldn’t wish for her to be in better hands!
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Review from S T (Daughter of Client) published on 6 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would certainly recommend Kare Plus Preston. The carers visited 4 times a day and were very respectful, friendly, helpful and some went way beyond the call of duty to accommodate my mum's needs.
The company has been very flexible when I needed to change their calls.
Thank you for looking after
my precious mum.
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  • Treated with Dignity
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Review from Anne K (Wife of Client) published on 15 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always friendly towards myself as well as my husband who they had come to care for. Caring, cheerful attitude and willing to help/assist in any way.
Good timekeepers who you could trust in your home.
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Review from Cheryl J (Client) published on 14 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The office staff always makes sure my needs are met to their highest abilities. They are friendly, helpful, accommodating (if need to change dates or times) the best I have ever used.
The staff who come in my home are warm, friendly and respectful towards the client.
I have recommended this company
to many people as they are worthy to go far.
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Review from Christine D (Daughter of Client) published on 12 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very pleased with all the care and attention given to Mum. Always respectfully done, we are very impressed with how everything is managed. They care for Mum as if she was their own. You couldn't ask for more. We would highly recommend this company.
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Review from June B (Daughter of Client) published on 20 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleasant staff. Always punctual and professional. They have a chat with mum and make her comfortable and at ease. They provided a very valuable service at a time in mum's care.
Kare Plus Preston team have been a great positive impact on both my mum and personally my life, they are a great care
team.
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Review from Alison (Daughter of Client) published on 8 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care you gave our mum after her terminal diagnosis was excellent. She loved all the carers who came to look after her and dad in her final months. Your professionalism was exemplary and this helped mum who was a private and proud person become relaxed and reassured in your care. We cannot thank
you enough for helping us at this time.
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Review from J B (Client) published on 12 May 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I've used a few agencies which haven't been able to deal with my needs but found Kare Plus to be the best. Hurdles are no problem to this company. They have incorporated things like school runs, social activities for my daughter, as well as catering for my every need. I wouldn't be the independent person
I am today without this company. They've bent over backwards to help at every level. I've managed my own care plan incorporating social activities for myself such as swimming, shopping, visiting family, just day to day life skills also giving my carer their vital respite so everyone is happy.
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  • Treated with Dignity
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Current Review Score: 9.7 (9.692)

Overview of Review Score

The Review Score of 9.7 (9.692) out of 10 for Leading Care Lancashire is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.692 for Leading Care Lancashire is calculated as follows: ( (87 Excellents x 5) + (29 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 120 Ratings = 4.692
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Leading Care Lancashire is based on 19 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Apr 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

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Meet the Team (2)

Lorna

Lorna Dimes

Job Title: Operations Director Joined: 2023

With over 35 years' experience, Lorna has grown up within the care sector, starting as a care worker and subsequently working at all levels before accepting the role of Operations Director.


She is passionate about the service and ensuring that the needs of every client are met and that the care delivered is of the highest quality possible.

Clive

Clive Cooper

Job Title: Director Joined: 2016

I opened Kare Plus Preston after my severely autistic son was taken into full-time care in 2015. In the years leading up to this, when he lived at home, we came to rely increasingly on care support services and were helped by a series of carers.


We were lucky that most carers were terrific, but others had simply not been prepared for what to expect and really struggled. I think this was really the result of not being fully trained in the specific requirements that we had, and the agency seeing care as simply sending any person out to a job without checking if they were experienced and trained for the work. This was unfair on the carer who was put in a difficult position and of course, ourselves who didn't get the support we had paid for.


With Kare Plus Preston, my aim is to deliver services that fully support the needs of the customer. By understanding exactly what the needs are, the person required, and then following up to check on performance, we build trust with our customers and give feedback to the carers so they know they are doing a good job, and if necessary, how they can improve.


When all is said and done, it's me who is fully responsible for the operation of the office and for all my staff, and you can always call me directly to discuss any aspect of the service or the staff personally.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Leading Care Lancashire to verify any information. View our terms and conditions. Leading Care Lancashire has an Enhanced Service - more info.