Audley Care St George's Place

Audley St George's Place, 2 Church Road, Edgbaston, Birmingham B15 3SH
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9.9 33 Reviews
  • Audley Care St George's Place, Birmingham
Audley Care Ltd (Audley Care Edgbaston) provides home care that can be tailored to your needs, including personal care, domestic support and health management. Care can involve help getting in and out of bed, help with dressing and bathing, as well as preparing medication and continence care.

All their care assistants are skilled at providing support with cooking, laundry, vacuuming, ironing other housework. In addition to supporting clients when attending medical appointments, collecting prescriptions as well as offering home from hospital support.

Audley Care Ltd (Audley Care Edgbaston) is registered with the Care Quality Commission (CQC) and care assistants are thoroughly trained and qualified to ensure that high quality care is delivered.

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Care Provided

Types of Home Care

  • Visiting Care
  • 24 Hour Care
  • Adult Home Care (18+)

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Domestic Services / Home Help
  • Call in Service
  • Cleaning Service
  • Companionship
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Sit in Service

Other Care Provided

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £25 – £32

Fees are dependent on services required, these can be discussed in more details at point of enquiry

These prices are only a guideline, please contact Audley Care St George's Place to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Laura Selby (Branch Manager)

Audley Care St George's Place Reviews (33)

Total of 33, showing 21-33
9.9

Audley Care St George's Place has a Review Score of 9.9 (9.914) out of 10, based on 10 reviews in the last 2 years. Over all time Audley Care St George's Place has 33 reviews.

Overall Experience

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Review from Christopher B (Client) published on 20 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely excellent - - it's rather like having a friend in the house but with the place looking and smelling like new once they've left! It is a great comfort and delight to have this service. Many thanks.

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Review from Peter (Son of Client) published on 17 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father needed home care at night with little notice. Audley were very quick to assess my dad and put in place exactly what he needed. The staff were all exemplary - friendly and professional, with a sensitivity to my dad's needs. They all seemed to want to go the extra mile to help make life easier
for Dad.

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Review from Joan T (Client) published on 11 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased, right from the start.

Reply from Fionna Cannon at Audley Care St George's Place

Thank you for your positive review, we strive to provide our customers with high-quality care. It is always a pleasure to receive such positive feedback.

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Review from Ann S (Client) published on 8 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the care provider to be excellent she is punctual, helpful in every way, willing and cheerful in undertaking anything I ask her to do and altogether an invaluable asset to my life.

Reply from Marie Kaye at Audley Care St George's Place

Thank you for your positive review it is always lovely to hear such positive feedback about our service.

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Review from M G (Client) published on 4 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been very satisfied with the Audley Care St George's Place I have received for the past 15 months and would certainly recommend them to anyone needing similar care. Obviously, individual carers have differing abilities but the trouble is taken to train new carers of which there have been a number
recently. I also appreciate the trouble that is taken to rearrange and reschedule to fit in with any individual needs and to notify me when last minute changes are necessary through sickness etc. Accurate records of timekeeping have improved since the introduction of electronic reports and care is made not to exceed the allotted times.

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Review from Bryan T (Son of Client) published on 21 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided by Audley Care has always been of a very high standard and well appreciated by both my mother and myself.


The staff are always very caring and my mother looks forward to the visits - both from the perspective of care but always from a social/personal perspective.


I feel she is

treated as an individual, with respect and with care and consideration.


My father (who passed away some years ago) received care at home (from another care provider) and the positive difference in the standard of care is very noticeable. The care and support provided by the Audley team is always of a high standard, professional and caring. An interest is taken in her wellbeing and how they can assist in or improving the care provided to her (with additional support or visits).


It really does make a difference to her being able to remain at home.


Thank you to everyone at the Audley team in Edgbaston.

Reply from Marie Kaye at Audley Care St George's Place

Thank you for your positive review it is always lovely to receive such good feedback about our teams. We strive to provide the best possible care for our customers.

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Review from Susie W (Client) published on 18 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

It would seem that the carer has developed a rapport with my father very quickly in covering the 2-hour break that the live-in carer has.
I was very happy with the quality of the pre-care briefing and the speed and efficiency with which the care manager responded to my e-mails and made the process
happen. We had a thorough shadowing which was also very comforting - to give the carer the best chance to get comfortable and make the relationship with my father work as well as possible.

Reply from Marie Kaye at Audley Care St George's Place

Thank you for your review it is always lovely to get such positive feedback about our services and our staff. I will pass this feedback on to the team.

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Review from C W (Daughter of Client) published on 15 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are really excellent and personable and have developed a caring and friendly relationship with my mother. Very down to earth and practical, yet sympathetic. It's very reassuring to know my mother has consistent care.

Reply from Libby Webb, Regional Care Operations Manager at Audley Care St George's Place

Thank you for your positive response. It is important to Audley to know that the carers are providing the service and care that encompasses the complete Audley ethos.

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Review from Judy B (Client) published on 4 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having Audley Care Ltd (Edgbaston) for me has really improved my time at the home making it thoroughly enjoyable.

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Review from Catherine E (Granddaughter of Client) published on 22 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care for my grandmother has been fantastic. She is not the easiest to please, but doesn't have a bad word to say about the manager and her team! Each person has taken the time to get to know her and they are all amazing with how they care for her. Thank you for everything!

Reply from Libby Webb, Regional Manager Care Operations at Audley Care St George's Place

Thank you for your excellent review. It is always the aim of Audley to provide individualised care and attention of the highest quality ensuring that each person's needs are fully understood by the whole team.

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Review from B B (Client) assisted by family/friend published on 21 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been here in my new home with Audley Care support for nearly a year. I am delighted by the support that I receive which is very good. The Audley Care team know me well and care for my needs with real care.

Reply from Libby Webb, Regional Manager Care Operations at Audley Care St George's Place

Thank you for your very positive review and that you are delighted with the level of support you are receiving from a caring team that you have got to know well.

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Review from V H (Client) published on 21 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful experience, with understanding care and assistance wherever necessary.

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Review from V K (Client) published on 27 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Total satisfaction. Reliable and competent.

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Current Review Score: 9.9 (9.914)

Overview of Review Score

The Review Score of 9.9 (9.914) out of 10 for Audley Care St George's Place is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.914 for Audley Care St George's Place is calculated as follows: ( (54 Excellents x 5) + (3 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 58 Ratings = 4.914

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Audley Care St George's Place is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (6)

Meet the Team (1)

Laura

Laura Selby

Job Title: Care Branch Manager

Joined: 2016

Over 11 years experience working in the Health and Social Care sector, Level 3 national diploma in Health Level 5 QCF Leadership & Management Health and Social Care.

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