Cura Homecare

44-45 Market Place, Chippenham SN15 3HU

Cura Homecare is a home care agency offering domiciliary services in the Chippenham and North Wiltshire area.

Services include: Personal care, light domestic duties, meal preparation, companionship, support after leaving hospital and respite care.

Care workers can take people to appointments, go with clients shopping or help keep people in touch with hobbies, family and friends.

An online secure communication tool is also available for individuals to have their photographs uploaded and online for family and friends to see.

Owner : Cura HQ Ltd

Person in charge: Katie Burgess (Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 11

Services Offered: Adult Care (18+) • Care for Children • Personal Care (on a contracted hours basis)

Care Offered: Companionship • Dementia • Elderly Care • Food Preparation & Serving • Hospital Discharge • Learning Disability • Medication Assistance • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service

Latest Care Quality Commission* Report on Cura Homecare: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 10 (maximum of 10) for Cura Homecare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for Cura Homecare in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 6 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.971 for Cura Homecare is calculated as follows: ( (34 Excellents x 5) + (1 Goods x 4) ) ÷ 35 Ratings = 4.971

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Cura Homecare is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

10 Cura Homecare has a Review Score of 10 (9.971) from 6 Reviews

Average Ratings

  • Excellent
    6
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Cura Homecare?

  • Extremely LIKELY
    6
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Cura Homecare

  • Client / Service User
    3
  • Daughter of Client/Service User
    1
  • Mother of Client/Service User
    1
  • Wife of Client/Service User
    1

Excellent care, polite and caring, carers happy and chatty.
Very understandable and sensible.

How likely would you be to recommend Cura Homecare? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

The carers are always very helpful and attentive to my needs and ask if I wish them to do anything more i.e shopping, vacuum cleaning etc. They also provide cheery company which is very welcome and it is good to know they are coming to visit me.

How likely would you be to recommend Cura Homecare? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

We highly recommend Cura Homecare. Having struggled to find suitable care, we have been delighted to have found Cura Homecare. They are a very caring and professional team who always turn up with a cheerful manner and go to great lengths to assist and care. They are everything we hoped for. Thank you.

How likely would you be to recommend Cura Homecare? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

I am 98 years old and very happy with all the care and friendly attention I receive.

How likely would you be to recommend Cura Homecare? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

The care we have received so far have been of exceptional quality. The carers are always here on time and text if there's a problem beforehand.
Likewise, they never leave early.
They are polite and patient to me and have a caring mannerism with a professional attitude. My daughter's needs are always met and she enjoys the time she spends with them.

How likely would you be to recommend Cura Homecare? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Cura Homecare have been reliable, always arriving at the appointed time and very professional.

How likely would you be to recommend Cura Homecare? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.8 out of 5

Submit a Review for Cura Homecare

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    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

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Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

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Awards / Recognitions

April 2018

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