TLC Homecare Services Ltd (Uttoxeter) Reviews (22)
TLC Homecare Services Ltd (Uttoxeter) has a Review Score of 10 (9.966) out of 10, based on 10 reviews in the last 2 years. Over all time TLC Homecare Services Ltd (Uttoxeter) has 22 reviews.
Review from Nikki P (Daughter of Client) published on 22 April 2020
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Donna Richardson, Registered Care Manager/Owner at TLC Homecare Services Ltd (Uttoxeter)
To Nikki and Family,
Thank you for a lovely review, it is very much appreciated, we as a team love what we do! It was a pleasure to look after your father a true gentleman.
From All at TLC Homecare
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Steve B (Grandson of Client) published on 31 May 2018
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Overview of Review Score
The Review Score of 10 (9.966) out of 10 for TLC Homecare Services Ltd (Uttoxeter) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 10 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
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a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.966 for TLC Homecare Services Ltd (Uttoxeter) is calculated as follows: ( (57 Excellents x 5) + (2 Goods x 4) ) ÷ 59 Ratings = 4.966
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b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for TLC Homecare Services Ltd (Uttoxeter) is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
