Serenity Care-Support Ltd

DHEZ Academic, Phoenix South West, University of Bradford, Bradford BD7 1DP
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Top 20 award
10 46 Reviews
  • Serenity Care-Support Ltd, Bradford
Serenity Care-Support Ltd is a home care provider that specialises in providing personal care and home support services to residents living in the Bradford and Calderdale Districts.

It is committed to providing the highest quality community-based personal care and support services, to assist people living independently in their own homes.

Its goal is to make a positive difference to people’s lives. Serenity Care-Support aims to help people maintain their physical and mental health, wellbeing and independence to live as they choose, supporting them to remain as independent as possible.

Serenity Care-Support has a client-centered approach - putting clients at the heart of everything it does, supporting them so that they can make fully informed choices.

It is committed to excellent communication, high-quality training and development of staff and work in partnership with all stakeholders to achieve positive outcomes for its clients.

Serenity Care-Support aspires to provide the best service possible by continuously improving its services. It believes dignity and respect in care should be practiced and promoted at all times.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Mental Health Condition
  • Visual / Hearing Impairment
  • Hospital Discharge

Good to Know

Owner

  • Serenity Care-Support Ltd

Person in charge

  • Mahfooz Shah (Manager)

Serenity Care-Support Ltd Reviews (46)

10

Serenity Care-Support Ltd has a Review Score of 10 (9.982) out of 10, based on 10 reviews in the last 2 years.
Over all time Serenity Care-Support Ltd has 46 reviews.

Overall Experience
  • 46
  • 0
  • 0
  • 0
  • 0
Date Published
  • 46
  • 2
  • 5
  • 10
  • 36
Reviewer Connection to Serenity Care-Support Ltd
  • 23
  • 8
  • 6
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 46, showing 41-46
Review from Judith B (Daughter of Client) published on 23 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found the services provided by Serenity to be excellent. The staff are highly professional and well organised. They are business-like but at the same time, caring, compassionate and treat my parents with respect. The consistency of care provided has given me and other members of my family great
peace of mind. We know that my parents are safe and well cared for. Their quality of life is 100% better.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Valerie H (Client) published on 23 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having not come into contact with care programmes before, it was a joy and a pleasure to be looked after by the manager and her team.
I feel secure and that I am getting the right treatment. My needs are always met with cheerfulness and without delay. I will be in their debt always.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Jean H (Client) assisted by family/friend published on 11 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am 87 years old and going through a terminal illness. This agency has helped me mentally cope with coming to terms and helped me through the hurdles. The only reason I am well is through the love and kindness of my carer, whom I don't consider as a carer but see her as a daughter. The care given to
me is of the highest standard and given from the heart. Due to the care from this agency, I am able to stay in my own home confidently. Serenity Care always has time for me and they listen, for someone my age this very important. This agency has the right ethos and I get genuine family care. I am so glad that this service exists, the carers and management are excellent. I wouldn't change them for the world.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Graham H (Son of Client) published on 11 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This excellent service has provided me with respite and peace of mind knowing that my mum is receiving first class person centred care. It has helped my mum improve her health and confidence through a terminal illness. The staff are punctual and go that extra mile to meet my mum's care needs. I haven't
come across a service as good as this one and I would, as would my mum, highly recommend them.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Orysia Z (Client) published on 8 August 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was looking for a Home Care Agency after trying out other agencies which did not work out. The 2 Managers came to chat to Residents, my Scheme Manager asked if I would like them to come to discuss a possible service for me. Well, I was amazed at the excellent person centred care they assured they
would give. So I agreed to an Assessment. Since May my Carer has been coming every day, I am extremely satisfied with her, she is always courteous, friendly, amusing, highly skilled and always professional. She always respects my privacy and dignity, she is just a wonderful person and is an asset to the Company. This is the right Company who came at the right time. I highly recommend this FANTASTIC Company to anyone who is looking for a truly individual service. I wish them every success.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Susan F (Client) published on 6 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 10.0 (9.982)

Overview of Review Score

The Review Score of 10 (9.982) out of 10 for Serenity Care-Support Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.982 for Serenity Care-Support Ltd is calculated as follows: ( (56 Excellents x 5) + (1 Goods x 4) ) ÷ 57 Ratings = 4.982
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Serenity Care-Support Ltd is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Sep 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (6)

Meet the Team (0)

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