Alina Homecare Winchester & Basingstoke

Mainly we are pleased with the service Alina provides. The carers are very good and always willing to help. Occasionally the rota causes a problem. We know it is inevitable that sometimes there have to be changes but often not informed of the amendments to timings in the rota.

Alina Care had only been assisting my disabled daughter for a short time when they told Adult Services they could no longer care for her due to staff leaving. We were told her care would end on 21st November. However, on 5th November no one turned up to help my daughter with her evening meal. After waiting one hour past the time the carer was due, my daughter rang them and was told they were no longer providing her care. No notice was given to my daughter. Don't think this is acceptable. Whilst I appreciate the care system is in crisis people should not be left without care with no notice. Care companies need to find out why so many staff are leaving.

By the time Alina Homecare Basingstoke became involved in helping with the care of my father he had extremely limited mobility and was almost bed-bound. Without exception, I found the carers professional, kind and easy to deal with. They were concerned to maintain the greatest amount of dignity for my father whilst getting on with the necessary care. They arrived promptly, communicated information well to the rest of the family and did a wonderful job of making my father comfortable in his final few weeks. He himself loved chatting to them and getting to know their various personalities. It was a sad and challenging time for our family, but Alina's involvement was so much appreciated. I would like to say how grateful our family was for the way they cared for my father, who was 93.

These carers are wonderful caring and understanding they go above and beyond what's expected of them. They do the job because they generally care and not just for the money. I would recommend Alina Homecare to anyone looking for genuine carers.

Our overall experience has been one of satisfaction. Carers have been well trained and very respectful of our situation.

I am very thankful for all they have done.

Very pleased for what they do/could do no better in their job. Hope this will always be that way.

I have used Alina Homecare for six months and find it excellent in every way. The carers are just great - very helpful and really happy in their work.

I was very concerned about my husband's frailty (4 falls in 6 months). After using another service, we have used Alina Homecare Basingstoke. Very pleased and relieved for the service provided once a more regular time is arranged for weekend care, there will be no complaints made. The manager came and I expressed my concern which she accepted. Thank you to the staff of Alina Homecare Basingstoke.

My mum only had them for two weeks, the first week was not too bad but the second week the carer was training someone. All they did was wash her hair in the kitchen sink and then sat around talking about their love life. My mum is 86, what does she want to hear about that for? Then we had an invoice charging us more for them to sit around doing nothing. So we are not happy, I did phone and tell them to cancel. Please do not go with them, there are better ones which we have found and cheaper.

Having just got used to the carers, it is a shame to see that some of them are leaving, but this is no fault of Alina Homecare. The carers have always treated me with respect and helped me keep my dignity. They have always been very professional and wore aprons and gloves. They are always prompt on time and they take care with my personal things. I will be sad to see some of them leave.

The PAs are brilliant. I am used to hiring my own personal assistants and the main PAs that support me are people that I would hire myself. I have been with a number of care agencies over the last 15 years and I haven't been treated as well as I have over the last 6 months. Alina Homecare treat me as a customer and not a service user. When I think where the agency can improve, I honestly cannot think of anything. Thank you very much to all the staff.