Homelium Essex

231 London Road, Hadleigh SS7 2RF
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9.7 9 Reviews
  • Homelium Essex, Hadleigh
Homelium offers high quality in-home care services.

They are committed to providing exceptional home care services, designed to ensure your well-being and security in the sanctuary of your home. Recognising that a home is not merely a building but a haven of cherished memories and comfort, the team prioritise the holistic health of both the body and mind.

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Care Provided

Types of Home Care

  • Visiting Care

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Companionship

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Funding & Fees

  • Hourly Visiting Care Fees: from £16

Please call or email us to get more detailed information as this depends on the care being delivered.

These prices are only a guideline, please contact Homelium Essex to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Person in charge

  • Loraine Mayes (Manager)

Homelium Essex Reviews (9)

9.7

Homelium Essex has a Review Score of 9.7 (9.655) out of 10, based on 9 reviews in the last 2 years. Over all time Homelium Essex has 9 reviews.

Overall Experience

  • 7
  • 2
  • 0
  • 0
  • 0

Date Published

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Review from B O (Client) published on 22 August 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff were professional & friendly. They were punctual and clean. I stopped the service once my catheter was removed, and I only needed to wash and dress myself.

Reply from Emily Jones, marketing at Homelium Essex

Thank you for your kind words. We're glad to hear our friendly team could support you and that you now feel confident managing independently!

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Review from Pamela A (Client) assisted by family/friend published on 9 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My use of the caring service has been excellent. My carer is very efficient and most willing to support me with a number of tasks, which are most useful considering I am partially sighted.
We have a lot in common, which makes working together easy.

Reply from Annie Syed, Director at Homelium Essex

Thank you for your lovely review. We're so pleased to hear that you've had such a positive experience with your carer. It's wonderful to know that the support provided has been both helpful and meaningful, especially given your circumstances. We're also glad to hear that you share common interests - it makes all the difference.

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Review from S C (Client) published on 9 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied with the service I receive. They are very kind and considerate to me. She always asks how I am and calls out when she arrives. It's reassuring and caring. Thank you.

Reply from Annie Syed, Director at Homelium Essex

Thank you so much for your kind words. We're really pleased to hear that you're happy with the service and feel reassured and cared for. Our team always aims to treat everyone with kindness and respect, so it means a lot to know it's making a difference. We're here for you.

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Review from M W (Client) assisted by family/friend published on 13 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been extremely happy with care that I have received from Homelium. The carers are very supportive and friendly to me. The office are contactable and also professional and helpful when I need to call. I would not hesitate to recommend to others.
I was going to rate as good, but in hindsight.
I cannot fault the company, after chatting with my daughter, I realise I would be lost without them and their attention to detail, going above and beyond to help me.

Reply from Annie Syed, Director at Homelium Essex

Thank you so much for your kind words and thoughtful review. We're delighted to hear that you feel well supported by both our care team and office staff. It means a great deal to us to know that our efforts make such a positive difference in your life. Your recommendation is truly appreciated, and we're honoured to be part of your support network.

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Review from Sue I (Client) published on 30 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with my service both morning and evening. I cannot complain about any aspect of my care, my carers go well above what I would expect of them. I think of them as my friends as well as them giving exemplary care.

Reply from Annie Syed, Director at Homelium Essex

Thank you ever so much for the kindest of words. The team will be thrilled to hear your incredible and heartwarming feedback. I am proud that our team is able to provide you with the care you deserve. I will be sure to share this with them!

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Review from Anne S (Daughter of Client) published on 13 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Homelium took over my Father's care after the re-enablement package, which had followed his long hospital stay, came to an end. They have proved reliable, professional and kind. They are very communicative and it is a great comfort to me to know that he is in safe hands and they will let me know of
any issues promptly.

Reply from Annie Syed, Director at Homelium Essex

Thank you so much for your kind words. We're honoured to be entrusted with your father's care and it's wonderful to hear that you've felt supported and reassured. We'll continue doing our utmost to provide the high standard of care he deserves.

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Review from Andrew R (Client) published on 10 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In my view Homelium give a very good service to what the client needs are. Staff are friendly and try to help in any way they can. They go the extra mile so to speak . Homelium customised there service to what is needed. Listen to the needs of all concerned

Reply from Annie Syed, Director at Homelium Essex

Thank you very much for your kind words, we're so grateful to receive your feedback and will be sure to pass this on to the team.

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Review from Jacqueline C (Daughter of Client) published on 7 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum found herself requiring daily carers shortly after losing my father of over 50 years. The first company providing care fell very short, turning up late, lots of different daily carers and not befriending my mother at all. Homelium has been a revelation in quality care for my mother. We agreed
a time and they arrive dead on time twice daily, they are friendly and attentive and really seem interested in growing a lovely relationship with her. She has the same 2/3 carers and is forging wonderful relationships with them. They have their daily chores but use their initiative to make my mother's life good. They spend time with her, they are not rushing. We 100% recommend Homelium. My mum is thriving. It has taken the pressure off us, her children, as we know she is being looked after as we ourselves would look after her. The manager is approachable, friendly and professional as are her team.

Reply from Luke Roe, Marketing Executive at Homelium Essex

Thank you for sharing your experience with Homelium. We're thrilled that our care has met your needs and maintained a high standard where others have not. Our carers take pride in offering personalised support. We're glad to hear she is forging wonderful relationships. We'll pass your kind words on to the team, and if you need anything further, please don't hesitate to get in touch.

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Review from Lewis W (Son of Client) published on 23 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has advanced dementia and has 24-hour live-in care provided by Homelium. She lives on her own in a remote location so finding the right support was important to us. We decided on Live in Care a few years ago and this has been the right approach for us. The needs of someone with advanced dementia
are very high and we are really satisfied with the care Mum receives.

Reply from Annie Syed, Director at Homelium Essex

Thank you for your kind words and for trusting Homelium with your mum's care. We're so glad that live-in care has been the right solution for your family, and it's our privilege to provide the support she needs. We'll continue to do everything we can to ensure her comfort and well-being.

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Current Review Score: 9.7 (9.655)

Overview of Review Score

The Review Score of 9.7 (9.655) out of 10 for Homelium Essex is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.755 for Homelium Essex is calculated as follows: ( (41 Excellents x 5) + (11 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 53 Ratings = 4.755

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Homelium Essex is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

Meet the Team (1)

Loraine

Loraine Mayes

Job Title: Regional Care Manager

I found my calling in the care industry over 15 years ago when my mum and I became the primary caregivers for my dad, who was battling stomach cancer. That experience changed my perspective on life, and I knew I wanted to give back to vulnerable individuals who might not have the support they need.


I stumbled upon a local ad for a new care company just starting out, and within a week, I was not only providing care but also taking on the role of the company scheduler!


One of the things I cherish most about my role is building connections with our amazing team of carers. A happy carer makes for a happy manager, and I genuinely enjoy getting to know each person on our team. As for our clients, witnessing the positive impact our care has on their lives and the gratitude from their families is incredibly rewarding. It brings me joy to know that we make a difference in someone’s well-being.


When I’m not immersed in the world of care, you might find me reminiscing about my favourite travel destination- the Isles of Scilly. It’s a breathtaking place that feels like a slice of the Caribbean right across from Cornwall! If you were to catch me on a karaoke night (which doesn’t happen often) I might belt out “I will survive.” It perfectly captures the rhythm of my busy life, and I wouldn’t have it any other way!

Frequently Asked Questions about Homelium Essex

What Type of Services does Homelium Essex offer?

Homelium Essex offers Home Care.

How many Carers does Homelium Essex employ?

Homelium Essex employs 32 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Homelium Essex to verify any information. View our terms and conditions. Homelium Essex has an Enhanced Service - more info.