A & L Enablement Services (Care & Support) Ltd

All of the staff and carers at A&L have been absolutely wonderful, caring for my 75-year-old Mum who has mid-stage dementia, for 2 years until she has now moved into a care home. The carers are all so cheerful and happy and really brightened up Mum's day. The managers have been extremely helpful and flexible and able to adapt and adjust Mum's caring needs as they changed. I very highly recommend A&L! Thank you A&L.

When Dad then needed some extra help in late 2021, we had no hesitation in contacting A & L, who once again were marvellous. Dad always enjoyed a bit of banter with the staff, and they were all very professional, caring and kind just as you would want. The staff are obviously treated well by the company as the same carers came to Dad as had come to Mum some 18 months earlier, which I know is not the case with a lot of other employers. So I would most certainly recommend A & L to anyone needing care at home.

We initially chose A & L as Mum only needed a medication visit and their pricing structure meant we didn’t need to pay for more time than necessary. However, as her needs increased we are so glad that we chose them as their care and support have been brilliant. They have always communicated any concerns and have made extra or longer visits at very short notice whenever they or I felt it was necessary. They also made practical suggestions as to how we could help Mum at home, and knowing that they obviously cared so much gave me peace of mind as I live some distance away. If A & L ran a care home we would have chosen that for Mum with no hesitation! Thank you to you all.

A&L Enablement carers have been supporting my friend for around a year and we are delighted with the service. The staff are kind, caring, and considerate. Communication is very good - carers ring me with appropriate queries. My queries to them are replied to promptly. I would not hesitate to recommend A&L to others.

Excellent care. Alerted my family when I had a fall. Accommodated extra care as necessary.

The quality of care provided is excellent. There is a true partnership between you as the care provider and service user. Opinions, views, and feedback is taken on board and acted upon. As a service user, the client feels valued and respected. A robust relationship has been formed since your support has been provided in 2018. We continue to recommend A&L as an excellent care provider, as the best in Coventry.

Carers are always respectful and caring. They notify me if they have concerns. Management are easy to contact and show empathy at all times. They go the extra mile at all times.

All the carers were very kind and caring and treated mum with respect and dignity. They offered suggestions for improvements eg easy meals and gave feedback regularly on the daily visits. The service was very flexible in terms of length of visit eg staying on if deemed necessary to finish the visit/task. The app used to record the daily visits was very easy to use and gave an instant update.

We only used the sitter service for a short time before Dad had to go into care. The help, support, and care shown was outstanding. Not only for Dad but towards me and Mum.

Caring for my wife in the early stages of early-onset Alzheimer's, I require two main qualities from a caring agency - reliability, and continuity. Prior to A & L, I found it very difficult to find both in any agency. I have been with A & L now for eight years and have found both in abundance both in the staff and the company. The fact that the company retains staff over such a period says a lot about them as an employer but it has to be reassuring for my wife as her condition deteriorated to be surrounded by familiar faces and in a routine she understands. The quality of care and interaction is excellent.

A & L are a brilliant care agency led by the owner and her manager daughter. They have a wonderful caring staff who go way and beyond to help. I would thoroughly recommend them having been with them for some years before being taken into hospital in February 2021 and now decided to remain in the residential home. I have one regret and that is not knowing about A & L earlier.