A & L Enablement Services (Care & Support) Ltd

Unit 20 West Park, 211 Torrington Avenue, Coventry CV4 9AP
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9.8 30 Reviews
  • A & L Enablement Services (Care & Support) Ltd, Coventry
The agency is a small, family run organisation, which has been operating for over 10 years in Coventry and surrounding areas.

The team are committed to providing high quality, individualised care and support that puts customers at the centre of their service.

The agency is committed to providing bespoke care packages, tailored to meet individuals needs and wishes, using small groups of suitably trained staff to deliver services.

The agency works in partnership with other organisations/individuals involved in their customers care, to support the best possible outcomes for each individual.

The agency operates a secure call planning, logging and recording system, which can be accessed by funders and family members (subject to suitable permissions).

As an Employer, the agency is committed to providing quality employment and training, and pays the ‘real living wage’ or above as well as travel between calls and mileage payments. Employees are supported and encouraged to gain nationally recognised qualifications.
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Care Provided by A & L Enablement Services (Care & Support) Ltd

Types of Home Care

  • Visiting Care

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £24.98

Please contact to request further information
Our Fees are reviewed and uplifted in April annually

These prices are only a guideline, please contact A & L Enablement Services (Care & Support) Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • A & L Enablement Services (Care & Support) Ltd

Person in charge

  • Laura Anderson (Registered Manager)

A & L Enablement Services (Care & Support) Ltd Reviews (30)

9.8

A & L Enablement Services (Care & Support) Ltd has a Review Score of 9.8 (9.779) out of 10, based on 8 reviews in the last 2 years.
Over all time A & L Enablement Services (Care & Support) Ltd has 30 reviews.

Overall Experience
  • 30
  • 0
  • 0
  • 0
  • 0
Date Published
  • 30
  • 4
  • 6
  • 8
  • 22
Reviewer Connection to A & L Enablement Services (Care & Support) Ltd
  • 10
  • 5
  • 4
  • 4
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 30, showing 21-30
Review from Ann P (Daughter of Client) published on 6 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We first used A & L to help Mum, and as her need increased, they gave her more support. Always found them all to be excellent in both care and communication. Sadly Mum passed away in April 2020.
When Dad then needed some extra help in late 2021, we had no hesitation in contacting A & L, who once again
were marvellous. Dad always enjoyed a bit of banter with the staff, and they were all very professional, caring and kind just as you would want. The staff are obviously treated well by the company as the same carers came to Dad as had come to Mum some 18 months earlier, which I know is not the case with a lot of other employers. So I would most certainly recommend A & L to anyone needing care at home.
Reply from A&L enablement Services (Care and support)ltd ., Manager at A & L Enablement Services (Care & Support) Ltd

Thank you so much for your lovely review. It is our privilege to support people at home, and reviews like this, let us know that what we do is valued and worthwhile.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from K B (Daughter of Client) published on 17 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We initially chose A & L as Mum only needed a medication visit and their pricing structure meant we didn’t need to pay for more time than necessary. However, as her needs increased we are so glad that we chose them as their care and support have been brilliant. They have always communicated any concerns
and have made extra or longer visits at very short notice whenever they or I felt it was necessary. They also made practical suggestions as to how we could help Mum at home, and knowing that they obviously cared so much gave me peace of mind as I live some distance away. If A & L ran a care home we would have chosen that for Mum with no hesitation! Thank you to you all.
Reply from A&L enablement Services (Care and Support) Ltd, Manager (Laura) at A & L Enablement Services (Care & Support) Ltd

Thank you for your lovely review. It was a pleasure and privilege to help support your Mum at home. We do miss her.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from S H (Next of Kin) published on 14 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A&L Enablement carers have been supporting my friend for around a year and we are delighted with the service. The staff are kind, caring, and considerate. Communication is very good - carers ring me with appropriate queries. My queries to them are replied to promptly. I would not hesitate to recommend
A&L to others.
Reply from A&L enablement Services (Care and support)ltd ., Director at A & L Enablement Services (Care & Support) Ltd

Thank you for your kind review. It was our pleasure to provide support.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from D B (Client) assisted by family/friend published on 1 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care. Alerted my family when I had a fall. Accommodated extra care as necessary.
Reply from A&L enablement Services (Care and support)ltd ., Director at A & L Enablement Services (Care & Support) Ltd

Thank you for your review, it’s our absolute pleasure to support you.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from H P (Client) assisted by family/friend published on 17 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The quality of care provided is excellent. There is a true partnership between you as the care provider and service user. Opinions, views, and feedback is taken on board and acted upon. As a service user, the client feels valued and respected. A robust relationship has been formed since your support
has been provided in 2018. We continue to recommend A&L as an excellent care provider, as the best in Coventry.
Reply from A&L enablement Services (Care and support)ltd ., Manager (Laura) at A & L Enablement Services (Care & Support) Ltd

Thank you for your lovely review. It has been our pleasure and privilege to help support you and your family over the past few years and look forward to the continuation of this relationship.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from M P (Daughter of Client) published on 17 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carers are always respectful and caring. They notify me if they have concerns. Management are easy to contact and show empathy at all times. They go the extra mile at all times.
Reply from A&L enablement Services (Care and support)ltd ., Manager (Laura) at A & L Enablement Services (Care & Support) Ltd

Thank you for your lovely review. It is lovely to know we are having a positive impact and look forward to continuing to do so in the future.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Penny D (Daughter of Client) published on 10 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the carers were very kind and caring and treated mum with respect and dignity. They offered suggestions for improvements eg easy meals and gave feedback regularly on the daily visits. The service was very flexible in terms of length of visit eg staying on if deemed necessary to finish the visit/task.
The app used to record the daily visits was very easy to use and gave an instant update.
Reply from A&L enablement Services (Care and support)ltd ., Manager (Laura) at A & L Enablement Services (Care & Support) Ltd

Thank you for the lovely review, Penny. It was our pleasure and privilege to be able to help with your Mum's care.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Tracy S (Daughter of Client) published on 10 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We only used the sitter service for a short time before Dad had to go into care. The help, support, and care shown was outstanding. Not only for Dad but towards me and Mum.
Reply from A&L enablement Services (Care and support)ltd ., Manager (Laura) at A & L Enablement Services (Care & Support) Ltd

Thank you for your kind words. We hope all is well with you, your Mum and Dad.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Stuart J (Husband of Client) published on 10 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Caring for my wife in the early stages of early-onset Alzheimer's, I require two main qualities from a caring agency - reliability, and continuity. Prior to A & L, I found it very difficult to find both in any agency. I have been with A & L now for eight years and have found both in abundance both in
the staff and the company. The fact that the company retains staff over such a period says a lot about them as an employer but it has to be reassuring for my wife as her condition deteriorated to be surrounded by familiar faces and in a routine she understands. The quality of care and interaction is excellent.
Reply from Laura Anderson, Registered Manager at A & L Enablement Services (Care & Support) Ltd

Thank you for your generous review. It is a privilege and a pleasure to support you both and to be part of your lives.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Brenda H (Client) published on 19 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
A & L are a brilliant care agency led by the owner and her manager daughter. They have a wonderful caring staff who go way and beyond to help. I would thoroughly recommend them having been with them for some years before being taken into hospital in February 2021 and now decided to remain in the residential
home. I have one regret and that is not knowing about A & L earlier.
Reply from A&L enablement Services (Care and support)ltd ., Manager (Laura) at A & L Enablement Services (Care & Support) Ltd

Thank you Brenda for your review. It was a privilage to be able to support you whilst you were at home and you are missed by all.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.8 (9.779)

Overview of Review Score

The Review Score of 9.8 (9.779) out of 10 for A & L Enablement Services (Care & Support) Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 8 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.979 for A & L Enablement Services (Care & Support) Ltd is calculated as follows: ( (47 Excellents x 5) + (1 Goods x 4) ) ÷ 48 Ratings = 4.979
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for A & L Enablement Services (Care & Support) Ltd is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Nov 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (2)

Meet the Team (4)

Laura

Laura Anderson

Job Title: Registered Manager Joined: 2011

Hi, I'm Laura, Registered Manager at A&L. I have been with A&L full time since June 2011 and have been the registered manager since 2020.


I hold a level 5 qualification in Management of health and social care and have undertaken specific training in first aid, medication management, moving and handling and training the trainer


I am passionate about customer care and enabling customers to live their lives, their way safely and happily at home. I am extremely proud of the quality of care and support we at A&L provide to our customers.

Jan

Jan Malosti

Job Title: Director/responsible individual Joined: 2010

Hello, I'm Jan and I've been with A&L Enablement Services since August 2010.


I qualified as a social worker in 1987, although I no longer practice, and have worked in Adult Social Care since 1975 in a variety of roles from admin to senior management for Coventry City Council, I 'retired' in March 2010.


I have undertaken specific training in dementia, end of life care, equality and diversity and medication management as well as the mandatory training we undertake annually.


I am passionate about providing, high quality, individualised care and support to people and believe that is what we do here at A&L.


My daughter, Laura, has taken over as manager and I am looking towards retirement in the next two years knowing that the company is in extremely safe hands.

Joanie

Joanie Hanna

Job Title: Care Manager Joined: 2013

I am Joanie, I have been with A&L for 12 years going from a support worker to now being the Care manager. I am really proud of the work we do and to be part of this fantastic team.

Ashleigh

Ashleigh Smith

Job Title: Care Coordinator Joined: 2017

Hi, I'm Ashleigh. I am a care coordinator here at A&L. I have been with the company since 2017 and am passionate about the care and support we provide to our customers.


I have my Level 3 diploma in health and social care and am just starting my level 4.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact A & L Enablement Services (Care & Support) Ltd to verify any information. View our terms and conditions. A & L Enablement Services (Care & Support) Ltd has an Enhanced Service - more info.