PCS (Personal Care Services) Ltd

We have been using this service for our Mum for the last two months and couldn't be happier. She was resistant initially, as a very independent person previously, but soon began to see the positive benefits of her twice weekly visits by the staff, who have been lovely. She now looks forward to each visit!

Staff or very polite . Friendly. Caring . Just wish some of them would make him a drink in the two hours. Just wish they could be more on time. I understand its impossible . Don't think they need to write. Where I'm going and who with.

My husband does not like having to stay in bed till 10.30 or 11 in mornings. And he hates having to wait till late in evenings. As he is an early riser and early to bed person.

I am very pleased with the care all my carers are kind caring and helpful. I couldn't ask for a better service. I have been using PCs since 2023. Before that my husband used the services. All my carers are very kind can't do enough for me. Always pleasant and cheerful.

All the carers that come here are 100%. My wife is well cared for and with dignity. Carers are always flexible when I have to take my wife to her appointments. Any problems we have encountered have been dealt with swiftly. Carers are always friendly, chatty and will give you the time of day, without making us feel rushed or as if we are nothing. We feel valued as people.

I also have a good relationship with the Admin Team and if I have any concerns these are acknowledged and addressed. My Dad has 4 visits per day and I call in between these times to ensure he is drinking and has company. He still has a good sense of humour and enjoys banter with the girls. I do give feedback to The Admin Team to ensure their efforts are acknowledged.

Caroline is amazing with my friend, she is so caring and patient. Always goes the extra mile to care for her . Anne looks forward to seeing her every day . As a family we trust her 100% . We can't speak more highly of the care and support she delivers everyday . Thank you for loving Anne as much as we do Caroline

Maggie x

Occasionally some of the carers vary the visit times causing issues with medication timings.

From day 1 of being involved with PCS I have been really impressed with the genuine love and care that the team have shown to my mum. Mum was worried about having a care team to support her but now she looks forward to them visiting. The app is really helpful and puts my mind at rest. When I call the team about medication changes they are always friendly and it always feels like nothing is too much trouble for them. I can't recommend them highly enough,

PCS have stepped in to help our Mum with a twice daily welfare check following two falls and a broken hip in December 2025. The level of care provided by the team are of the highest standard delivered in a highly professional manner. Mums admitted that the visit in the morning is really helping her as she cannot get out anymore and the carer shows her kindness and respect whilst being friendly and sets her up for the day. The level of care provided for now is ideal and the welfare check really is of such support to Mum and us both - thank you for the support and care being extended to Mum.

a Morning call before 9am because the District Nurses come from about 8.30am Twice A Day Everyday And at Eveing from 6.30pm as well

We was struggling with mum . She has alzheimers/ dementia. We had carers 4 times a day . Mum wouldn't accept the help from carers . We was forced to go every day to feed mum and make sure she was ok . Her now main carer has took a lot of pressure off us . Mum has taken to her and will allow her to assist with almost any care in her home. We are so grateful to her . But must say are very apprensive when she is off . Fully understand she needs time off . Just a great shame that not all the carers can do the same . She's a God send to us and to mum.

My sisters main carer is so lovely. She always greets my sister with a big hug and this makes her feel really loved.They also both loves dogs and always have loads to talk about. They are both really jelled and get on so well. My sister looks forward to seeing her as like a really good friend. Both my other sister and myself are really pleased with her carer and understands my sister really good. I would definitely recommend this person as so nice and very very caring. Not just a job a proper caring person.9

Excellent all round service from PCS from my experience.

The office staff and the carers are always helpful and friendly, go out of their way to accommodate all our needs and requirements. The carers are generally regular members of staff which is brilliant as they all know exactly what is needed and go over and above to help with all they can.

Very satisfied with the service provided

As her daughter, I have peace of mind that my mum is being looked after by caring, trustworthy people. I also appreciate the daily updates . I can see how mum is and also if there are any concerns. I would have no hesitation in recommending PCS

I am a very happy and satisfied client of PCS . As a 83 year old with a few health problems they are invaluable in helping me to stay in my home . So I say a big thankyou to Nicola and all her helpers .Lots of Love from K B

Mum's carers are - quite simply - her friends. We have been with PCS for many years and they are exemplary - providing a professional service alongside compassion and understanding. I was very apprehensive when my Mum came into care after coming home after Covid and a broken hip. We had an awful experience with my Mum-in-law and another care company in the area she lived in. I really wish she could have had the experience my Mum has had. PCS have stepped-up this year after I had an accident which has kept me home and have given amazing emotional and practical support to Mum. She has had cataract surgery during this time and they have been there with her throughout for appointments and aftercare - this has meant the world to me, as Mum was very apprehensive - but she sailed through the experience with confidence and her carers. The Care Team are also brilliant - very approachable and patient - even if you are in a bit of a flap!

I would highly recommend the company

I would recommend PCS to anyone without hesitation