Belgrave Care

3 Faulkner Street, Hoole, Chester CH2 3BD
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9.5 50 Reviews
  • Belgrave Care, Chester
Belgrave Care provides high-quality person-centred care to those living in Chester.

Belgrave Care Ltd aims to ensure all customers maintain their independence and lead fulfilling lives. Each individual customer will have their own person-centred plan to follow, making sure all the tasks are completed to a high standard. These may be tasks that the customer finds difficult to do themselves, or are just struggling a little. A bit of extra help can go a long way and make such a difference.

The services Belgrave Care provides are unique to each customer.

A range of services are available to suit the needs of individuals. These could include personal care, meal preparation, domestic services, shopping, outings, safe and well checks and live-in care, amongst others.

Belgrave Care is committed to delivering an excellent service in a traditional way with staff who know what they are doing. They firmly believe that if they look after their carers they will look after customers.
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Care Provided by Belgrave Care

Types of Home Care

  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Good to Know

Owner

  • Belgrave Care Ltd
  • Privately Owned

Person in Charge

  • Jane Caroline Burgess (Care Manager)

Belgrave Care Reviews (50)

9.5

Belgrave Care has a Review Score of 9.5 (9.549) out of 10, based on 9 reviews in the last 2 years.
Over all time Belgrave Care has 50 reviews.

Overall Experience
  • 43
  • 6
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Date Published
  • 50
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  • 9
  • 41
Reviewer Connection to Belgrave Care
  • 22
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  • 1
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Total of 50, showing 41-50
Review from Sam A (Granddaughter of Client) published on 18 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We started using the services of Belgrave Care in January 2021 for my grandad to assist him in getting dressed, washed and preparing food etc as he had reached the point he was struggling to cope.
From the outset the team were very engaging, they listened to what my grandad wanted help with and put
an appropriate care plan in place. The first week or so things bedded in and his confidence with the team grew - he liked the fact that where possible the same couple of staff visited as this also gave some continuity of care and each side knew what to expect from each other. Communication between the team and myself was better than I could have hoped for with an open dialogue of what care had been given and how my grandad had been feeling.
Knowing that he was getting better care than I could have given not only took so much strain off me but also preserved my relationship with my grandad.
They were like an extension of our family at the end, very caring staff.
Reply from Jane Burgess, Care Manager at Belgrave CareThank you so much for your kind words. It was a real pleasure getting to know your grandad and ensuring that we were providing the best possible care and support for him. We pride ourselves on being able to provide continuity of care which enabled us to do what was right for your grandad as his needs changed. We also wanted to make sure that you had peace of mind when you weren't there. Your grandad was a lovely gentleman and it was an honour to look after him.
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Review from Felicity M (Daughter of Client) published on 18 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law had four half-hour visits per day from Belgrave Care. The carers supervised and assisted with personal care and getting her into and out of bed each day. They prepared meals and drinks at her visits and her medication was also administered. During these visits, it was opportune to chat
with my mother in law and she was able to communicate her needs and preferences. We were very happy with the care provided by Belgrave. The staff, both carers and management, demonstrated understanding and much empathy with my mother in law which helped her maintain her independence within her own home. We would highly recommend Belgrave Care.
Reply from Jane Burgess, Care Manager at Belgrave CareThank you for your lovely review. It was a pleasure looking after your mother-in-law. We wish her well and please remember we are just a phone call away.
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Review from Susan S (Niece of Client) published on 3 October 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
Belgrave Care have been supporting my Aunt for the last three months. She was initially reluctant to accept that she could no longer manage without support and very anxious at the prospect of having strangers in the house. The carers have treated her with the greatest respect and dignity. They have
sensitively allowed her to maintain a level of independence and worked alongside her offering appropriate support when needed. The carers are consistently punctual, calm and polite. My Aunt began to regard them as friends and looked forward to their visits. I cannot praise them enough and thanks to them my Aunt was able to continue living at home for a longer period than anticipated.
Reply from Clare Owens at Belgrave CareThank you so much for your feedback. It has been a privilege and a delight to support your Aunt and wish you all the best for the future.
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Review from L G (Daughter of Client) published on 23 July 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
The overall standard of care and attention my Mum has received over the past few months have been of a high standard. Some carers have gone above and beyond during their visits, carrying out those small tasks that mean so much and enabled my Mum to continue living in the family home for longer. The
managers and their team have shown compassion and empathy in their person-centred approach to Mum's care and support. I am sure they are disappointed in their recent CQC inspection report, however, I have no doubt that these areas of concern will be quickly addressed and they will continue to grow and provide exceptional care and support for people living in their own homes. My Mum would not have managed to continue to live independently without Belgrave Care. Thank You.
Reply from Clare Owens at Belgrave CareThank you for your feedback, it is much appreciated. Looking after your Mum has been a pleasure and a privilege.
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Review from Janet B (Daughter of Client) published on 11 July 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
Belgrave Care has provided care for my 90-year old mother for about one year. They have been responsive to her changing needs and supportive in times of crisis. Any issues with care provided have been dealt with quickly and professionally. The carers are in the main skilled and able to support a wide
range of needs. My mother enjoys their company.
Reply from Clare Owens at Belgrave CareThank you Janet for taking the time to submit this review. It is a pleasure to support your mother and are so pleased that our service is working well for her and for you as a family.
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Review from Ian T (Son of Client) published on 4 June 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very pleased with the assistance that Mum receives from Belgrave Care. All of the staff are thoughtful of Mum's needs before anything else. She has four visits per day, three fifteen-minute calls and an hour at lunchtime, also a shopping trip once a week to ensure she has enough food and provisions.
This
has meant that my time with Mum is much more relaxed and pleasant. I no longer worry about Mum's chores but have time to enjoy being her son again.
I like the notes and comments made in the visit log, there is always something about how mum greeted or her demeanour that time, which gives a great overview of how mum is coping, which is so important for the medical and practical side of looking after mum.
Lastly, I would just like to say how lovely the ladies who visit mum are; so very thoughtful and caring. I couldn't wish for better, even the cat gets spoilt by them!
If anyone I knew was in the position where they needed extra care I would not hesitate to recommend Belgrave Care.
Reply from Clare Owens at Belgrave CareThank you for your lovely review, we only do what comes naturally. We enjoy looking after your mum and the cat of course .. it wouldn't be the same without her.
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Review from Sheila G (Daughter of Client) published on 23 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been using Belgrave Care since January 2018 initially for 15 minute 'social check-up' calls and to remove mum's surgical stockings. The staff are extremely friendly and accommodating, any initial teething issues are handled promptly and efficiently.
We have since increased the care package
to include cooking meals for Mum four nights a week and an additional 15 min morning call.
Mum was insistent that she didn't want people coming in and hanging around for "hours" so this length of call is very helpful as she does not actually require much physical assistance. However, on occasions when Mum has been unwell or distressed when the carer has called. They have stayed for longer than the required time and have always contacted me to keep me informed of the situation. Any issues with changes to the care requirements are handled quickly by the very friendly staff in the office, all in all, a very good service.
Reply from Clare Owens, Manager at Belgrave CareThank you for your review. It is a pleasure to provide care and support for your Mother and make a difference to her day.
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Review from Alan B (Son of Client) published on 21 March 2018 Submitted via Website • Report
Overall Experience 1.0 out of 5
Having gone through the assessment process and discussing the care required and the timescales, I was assured that this company was more than capable of providing the dementia care required for my mother. On the first day of care, the timescales and care plan was not followed with the first visit being
shorter than agreed and the second visit being much longer than agreed. The personal information document left with the call log had 8 major incorrect details. Although the first carer wrote in the log book that she had contacted the office to say that she was having problems and that the manager had said that she was going to call me on the telephone, I did not receive a call to inform of a problem.


On my return home after reading the call log, I contacted the Belgrave Care office to say that I was concerned and disappointed that the requested care had not been provided satisfactorily. I was told that they required longer calls to fulfil provide the care. I decided to end the care agreement

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Review from Martin D (Client) published on 7 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been using this agency since they started up last year. I can't fault the staff, attention to detail is fabulous. My mother suffers from Dementia and has been since 2011. I was promised a team of 4 staff and it has never changed, familiar faces every day. The office support is brilliant always
there for a chat to talk and communication is excellent. The carers all seem to be mature staff which has helped a lot with my Mother, I wouldn't use another agency and I strongly recommend Belgrave Care, I have kept an eye on the reviews on their website, they should be proud of what they have achieved.
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Review from Noel B (Client) assisted by family/friend published on 3 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers arrive fairly punctually, morning and evening.
We would prefer a later evening call, but they hope to achieve this eventually.
They are kind and considerate, and mainly efficient.
We have had only four carers visiting in the six months they have been coming, so there isn't a constant stream
of new faces.
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Current Review Score: 9.5 (9.549)

Overview of Review Score

The Review Score of 9.5 (9.549) out of 10 for Belgrave Care is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.849 for Belgrave Care is calculated as follows: ( (46 Excellents x 5) + (6 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 53 Ratings = 4.849
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Belgrave Care is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 = 4.7
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Jun 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (1)

Meet the Team (0)

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