Belgrave Care

Belgrave Care are outstanding in their kind professionalism. The friendly caregivers are very well supported by the office team who are in turn led by their excellent manager who went the extra mile for my mother. I highly recommend them if you looking for a care provider for your parent.

I cannot praise and thank Belgrave Care enough for the love and care they have given my mother. My mother went from being a very independent person to being unable to leave the house alone and needing care. Belgrave Care made this transition seamless and my mother looks forward to each visit and looks upon all the staff as her family and friends. The staff are friendly, supportive and professional and a great support to me and my family in caring for my mother. I can not thank or praise them enough.

Belgrave and their team of carers are great for my Mum. They really seem to care about her and it’s peace of mind for myself that they visit four times a day. The ladies chat to my Mum and it’s lovely company for her.

My brother and I will always be grateful for the patience and efficiency of the management team and their flexibility in meeting our parent's increasing needs.

They were like an extension of our family at the end, very caring staff.

My mother-in-law had four half-hour visits per day from Belgrave Care. The carers supervised and assisted with personal care and getting her into and out of bed each day. They prepared meals and drinks at her visits and her medication was also administered. During these visits, it was opportune to chat with my mother in law and she was able to communicate her needs and preferences. We were very happy with the care provided by Belgrave. The staff, both carers and management, demonstrated understanding and much empathy with my mother in law which helped her maintain her independence within her own home. We would highly recommend Belgrave Care.

Belgrave Care have been supporting my Aunt for the last three months. She was initially reluctant to accept that she could no longer manage without support and very anxious at the prospect of having strangers in the house. The carers have treated her with the greatest respect and dignity. They have sensitively allowed her to maintain a level of independence and worked alongside her offering appropriate support when needed. The carers are consistently punctual, calm and polite. My Aunt began to regard them as friends and looked forward to their visits. I cannot praise them enough and thanks to them my Aunt was able to continue living at home for a longer period than anticipated.

The overall standard of care and attention my Mum has received over the past few months have been of a high standard. Some carers have gone above and beyond during their visits, carrying out those small tasks that mean so much and enabled my Mum to continue living in the family home for longer. The managers and their team have shown compassion and empathy in their person-centred approach to Mum's care and support. I am sure they are disappointed in their recent CQC inspection report, however, I have no doubt that these areas of concern will be quickly addressed and they will continue to grow and provide exceptional care and support for people living in their own homes. My Mum would not have managed to continue to live independently without Belgrave Care. Thank You.

Belgrave Care has provided care for my 90-year old mother for about one year. They have been responsive to her changing needs and supportive in times of crisis. Any issues with care provided have been dealt with quickly and professionally. The carers are in the main skilled and able to support a wide range of needs. My mother enjoys their company.

If anyone I knew was in the position where they needed extra care I would not hesitate to recommend Belgrave Care.

Mum was insistent that she didn't want people coming in and hanging around for "hours" so this length of call is very helpful as she does not actually require much physical assistance. However, on occasions when Mum has been unwell or distressed when the carer has called. They have stayed for longer than the required time and have always contacted me to keep me informed of the situation. Any issues with changes to the care requirements are handled quickly by the very friendly staff in the office, all in all, a very good service.

Having gone through the assessment process and discussing the care required and the timescales, I was assured that this company was more than capable of providing the dementia care required for my mother. On the first day of care, the timescales and care plan was not followed with the first visit being shorter than agreed and the second visit being much longer than agreed. The personal information document left with the call log had 8 major incorrect details. Although the first carer wrote in the log book that she had contacted the office to say that she was having problems and that the manager had said that she was going to call me on the telephone, I did not receive a call to inform of a problem.

On my return home after reading the call log, I contacted the Belgrave Care office to say that I was concerned and disappointed that the requested care had not been provided satisfactorily. I was told that they required longer calls to fulfil provide the care. I decided to end the care agreement

I have been using this agency since they started up last year. I can't fault the staff, attention to detail is fabulous. My mother suffers from Dementia and has been since 2011. I was promised a team of 4 staff and it has never changed, familiar faces every day. The office support is brilliant always there for a chat to talk and communication is excellent. The carers all seem to be mature staff which has helped a lot with my Mother, I wouldn't use another agency and I strongly recommend Belgrave Care, I have kept an eye on the reviews on their website, they should be proud of what they have achieved.

We have had only four carers visiting in the six months they have been coming, so there isn't a constant stream of new faces.