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Belgrave Care

3 Faulkner Street, Hoole, Chester CH2 3BD
Belgrave Care Logo
Belgrave Care logo
Belgrave Care, Chester
Belgrave Care, Chester
Belgrave Care, Chester

Belgrave Care provides high-quality person-centred care to those living in Chester.

Belgrave Care Ltd aims to ensure all customers maintain their independence and lead fulfilling lives. Each individual customer will have their own person-centred plan to follow, making sure all the tasks are completed to a high standard. These may be tasks that the customer finds difficult to do themselves, or are just struggling a little. A bit of extra help...  

Care Provided by Belgrave Care

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 15 minutes

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Daily Charges per Person

  • Hourly Visiting Care Fees: £32.69 - £34.67
  • 30 Minute Visiting Care Fees: £23.64 - £27.09
The price(s) shown are provided by the agency. Contact Belgrave Care for full pricing details and T&Cs.

Contact Belgrave Care to get a personalised quote:

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)

Good to Know

Owner

  • Belgrave Care Ltd
  • Private Owned

Person in charge

  • Erin Gibson (Care Manager)

Belgrave Care Reviews (54)

9.7

Belgrave Care has a Review Score of 9.7 (9.708) out of 10, based on 13 reviews in the last 2 years. Over all time Belgrave Care has 54 reviews.

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Showing 54 reviews matching selected criteria
Review from Adrian K (Son of Client) published on 13 April 2023 Submitted via Website
Overall Experience

It's always a daunting task, trying to find a good home care service for a loved one when they need it. Fortunately we struck lucky first time in choosing Belgrave Care. From day one they provided an excellent service for my elderly father, for some 14 months, enabling him to retain his independence in his own home longer than we might have expected. The staff were wonderful and the care and support that they provided for Dad was of a very high quality. Thank you to all the management and staff, very happy to recommend you.

Reply from Lorraine Kingham, Director at Belgrave Care

Thank you so much for your lovely words, as I said at the beginning we treat our customers as we would our own family, and our staff will always go that extra to make sure everything is just right for every individual we support. Attention to every little detail I feel is what sets us apart and...  

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Review from Andrew S (Nephew of Client) published on 30 March 2023 Submitted via Website
Overall Experience

There has been a very pleasing improvement in my aunt since the excellent care provided by Belgrave Care. She has dementia and it is great to see the improvement in her and she always tells me the carers are lovely people. It is very reassuring to know that these lovely people are there to help every single day if I cannot get to visit her myself.

Reply from Lorraine Kingham, Director at Belgrave Care

Thank you for your feedback, we look after our customers as if they were our own family members. We have also seen a change in your aunty, she seems to enjoy the carers company. I will pass on your feedback to the team.

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Review from S H (Niece of Client) published on 21 March 2023 Submitted via Website
Overall Experience

Ladies who support my aunty are all friendly and help maintain her independence. They encourage her to make good choices with her meals. Good care is expensive but it gives peace of mind to anyone with vulnerable relatives who wish to remain living in their home.

Reply from Lorraine Kingham, Director at Belgrave Care

Thank you for letting us look after your aunty, she is a lovely lady and the staff enjoy their visits. We do try and keep our prices competitive and after analysing our competitor's rates, our prices are still much less. Paying our staff a higher rate also helps with the quality of the care we...  

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Review from Daniel B (Son of Client) published on 17 March 2023 Submitted via Website
Overall Experience
I found the care for my mother excellent. The carers were very understanding of her needs and very caring too.

Nothing was too much trouble and I would definitely recommend one member of staff and her team 100 per cent.

Reply from Lorraine Kingham, Director at Belgrave Care

Thank you so much for the lovely review, it was a pleasure to have met your mother, such a character and will never be forgotten. I will pass on your kind words to the team. Thank you for choosing Belgrave Care, we do what comes naturally and employ like-minded people. Empathy shines through every day! It's at the top of our list.

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Review from Ian B (Son-in-law of Client) published on 12 January 2023 Submitted via Website
Overall Experience
The care from the staff that work for the company is excellent as is the compatibility of management. Any issues raised are dealt with in a timely manner. The company cares about its elderly clients and welfare and supports the families they deal with.

I always felt my mum-in-law was safe and her needs catered for. They help us cope with a very poorly lady in a dignified way and for that, we are so very grateful.

Reply from Lorraine Kingham, Director at Belgrave Care

Thank you for your kind words, it was a privilege to support your mother-in-law such an amazingly strong lady and inspiring. We often talk about her and miss her little ways and the chats I will pass on your comments to the team thank you for choosing Belgrave care.

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Review from Chris W (Goddaughter of Client) published on 11 January 2023 Submitted via Website
Overall Experience

The care we received from Belgrave was wonderful from the moment we first put our godmother in their hands. The carers treated her with respect and kindness. They offered support, not only in her home but their advice and communication was so valuable too. The office staff were efficient and effective in keeping us informed of our godmother's needs and had a very warm approach and attitude. Nothing was too much trouble.

Reply from Lorraine Kingham, Director at Belgrave Care

Thank you for your kind words. We only do what comes naturally to us all! This is the reason why I set up the business, to give a quality service to our local residents of Chester and The Wirral. We just do what comes naturally. I will also pass on the feedback to the staff. We often talk about your godmother, such an amazing lady.

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Review from E P (Daughter of Client) published on 10 January 2023 Submitted via Website
Overall Experience

I would like to thank all the staff at Belgrave for the care and support they gave my father over the last 6 months. The management and office staff were readily available and any issues that arose were dealt with immediately. The carers were professional, had the right "caring " attitude and always turned up. My father was quite a character. He could be forthright at times, but the staff always treated him with respect. I would certainly recommend Belgrave to anyone looking for a care company to help support themselves, a friend or a member of the family.

Reply from Lorraine Kingham, Director at Belgrave Care

Thank you so much for your kind words, we only do what comes naturally to us. We look after our customers as if they were our own family. I will feedback on your comments to the team.

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Review from M E (Daughter of Client) published on 9 January 2023 Submitted via Website
Overall Experience

To allow my mother to keep her independence I had to arrange a package of care a couple of years ago. It was important that I found a provider whose staff were friendly, caring, professional and empathic to my mother's needs. I choose Belgrave Care and both my mother and I are delighted we did. I found the director very approachable understanding and helpful when I had to quickly arrange for my mother's care package to be increased. I would highly recommend Belgrave Care.

Reply from Lorraine Kingham, Director at Belgrave Care

Thank you so much for taking the time to leave a review of our services. Your mother is a delight to support, and both Mum and carer enjoy the regular visits, communication is vital and I thank you for supporting us also.

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Review from Lynda H (Client / Service User) published on 9 January 2023 Submitted via Website
Overall Experience

All staff excellent, service very reliable and always on time. When not on time staff let me know they are going to be late and the reason too which is always a valid reason traffic etc or sickness.

Reply from Lorraine Kingham, Director at Belgrave Care

Thank you for your feedback. We will always ensure we communicate with you to keep you in the loop of any issues arising. I will pass on the feedback to the team.

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Review from J N (Daughter of Client) published on 28 October 2022 Submitted via Website
Overall Experience

We are very grateful to the team at Belgrave Care who has looked after my father since September 2020, the care pattern has developed over time to meet his needs. The team has been amazing, looking after my father with such care, professionalism and respect and as his daughter, it has been reassuring that they have been such help and support. Thank you.

Reply from Lorraine Kingham, Director at Belgrave Care

Thank you for your lovely words. We wish your father all the best, keep in touch!

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Review from C B (Sister of Client) published on 28 October 2022 Submitted via Website
Overall Experience

I found Belgrave Care to be a very good provider of care for my brother, they were clear, realistic and communicated well. They were honest and open when things had gone wrong which I really appreciated. They always responded fast when we were in touch with them and I felt they were always there, supporting me and my brother. I would not hesitate to recommend them to anyone looking for an honest, reliable, caring company to support them or their family.

Reply from Lorraine Kingham, Director at Belgrave Care

Thank you so much for your kind words. Please keep in touch with us we would like to know how your brother is getting on and wish him all the best. Staff are always asking how he is doing in his new adventure.

We look forward to hearing all about it!

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Review from Lesley T (Daughter of Client) published on 24 August 2022 Submitted via Website
Overall Experience

We would like to thank the Belgrade team for the care they gave our mum for over 4 months. The care was great, making our mum feel comfortable, and taking the time to chat to her whilst communicating well with us. They were reliable and caring, which we would like to recommend.

Reply from Lorraine Kingham, Director at Belgrave Care

Thank you so much for your kind words, we only do what comes naturally. Your mum was a pleasure to support; the staff often ask about her. We would like to keep in touch to see how your mum is settling in. We are always here for you for a chat. We wish your mum all the best and thank you again for choosing Belgrave Care.

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Review from T J (Son of Client) published on 8 July 2022 Submitted via Website
Overall Experience

Belgrave Care looked after my mum for over three years before she recently passed away, initially providing three visits per day, increasing to five visits per day. Mum had no mobility and needed a full range of care, from being washed, dressed, transferred from bed to chair, and back again, to being fed three times per day and given medication. Her carers were all very pleasant, considerate and professional in what they did for Mum and would always alert us to any potential health or other issues. The management was always very approachable to discuss the best options for Mum's care, and any (minor) issues were always dealt with promptly. They will go the extra mile when needed to ensure everything is done properly, and I would certainly recommend them to others.

Reply from Lorraine Kingham, Director at Belgrave Care

Thank you so much for your kind words, your Mum was a pleasure to support, we got to know her very well, and enjoyed the laughs we used to have. She is dearly missed by everyone who supported her, she touched everyone's heart and will always remain in our thoughts and fond memories.

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Review from M O (Daughter of Client) published on 28 March 2022 Submitted via Website
Overall Experience

Belgrave is a good company, they turn up when expected in full PPE, bills are always sent on time and the carers are really nice and chatty with my mother. It's easy to communicate with them if you need to cancel a call or have any queries.

Reply from Jane Burgess, Care Manager at Belgrave Care

Thank you for your review. Our carers enjoy looking after your Mum and helping her to stay independent in her own home following the sad loss of her husband. She is a pleasure to look after, and it also gives you peace of mind as well as a break, knowing that we are there for her.

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Review from P P (Nephew of Client) published on 2 March 2022 Submitted via Website
Overall Experience

My aunt was cared for in a highly professional and caring manner. Four visits a day were required, and it can't have been easy caring for a 94-year-old with medical issues, but carers were superb. What was really good was the way they shared their views, which were really helpful.

Reply from Lorraine Kingham, director at Belgrave Care

Thank you for your review; it was a pleasure to look after your Aunt. Communication is very important within our team to be able to give the highest quality of care; this is what we pride ourselves on.

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Review from A L (Daughter of Client) published on 4 February 2022 Submitted via Website
Overall Experience

My thanks to everyone at Belgrave Care for helping my mother and doing their best to make her comfortable in spite of the constant pain she endures. Although visiting to look after my mother, the carers have always helped my father when in need, and have tolerated his temperamental outbursts with good humour. I have always found the managers, very easy to deal with, supportive and, above all, kind.

Reply from Lorraine Kingham, director at Belgrave Care

Thank you for your review your parents have always been a big part of Belgrave Care, it's been a pleasure to have supported your Mum and not forgetting your Dad, they will be both missed. The decision to move into residential is the best outcome for both and to be near family. Keep in touch!

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Review from Cathy E (Daughter of Client) published on 24 January 2022 Submitted via Website
Overall Experience

Thank you Belgrave care. The care and help you give my Mum enables her to remain in her home with a good quality of life. Her general health and wellbeing have improved over the past year, due to your carers daily care and attention. The management team have always been extremely caring and helpful when dealing with issues my Mum is experiencing with her health and have communicated well with the family.

Reply from Lorraine Kingham, director at Belgrave Care

Thank you so much for your kind words your Mum is a pleasure to support, it wouldn't be the same without her! Our carers just do what comes naturally. Belgrave Care we have always looked after our staff and give them the support they need to look after our wonderful customers.

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Review from Paul A (Son of Client) published on 17 December 2021 Submitted via Website
Overall Experience
Thank you to the Director the Manager and ALL the team for the care and compassion that they gave to my mum.
Your care enabled my mum to live in her own home independently until the age of 97.

Bless you, all.

Reply from Lorraine Kingham, director at Belgrave Care
Thank you, Paul
Your Mum was a pleasure to support, your Mum is missed by everyone, we wish her all the best in the care home.

We did have some laughs together telling me all her stories! keep in touch and all the best to you and your family.

Lorraine

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Review from Sheila T (Wife of Client) published on 19 November 2021 Submitted via Website
Overall Experience

Thank you to Belgrave Care for the help you gave to my husband over the last 12 months. My husband was in early to mid-stage Alzheimers and needed social care. Your staff were very capable of taking him out in the community and dealing with any issues that arose They treated him always with the greatest respect and he always enjoyed the time with them. They were always smart and on time. My husband's needs have changed so he has had to leave Belgrave but thank you for all the help and support you provided.

Reply from Lorraine Kingham, director at Belgrave Care

Thank You Sheila for your kind words, your husband will be missed. I have passed on your feedback to the main carer, he said it was a pleasure to have met your husband. If you ever need us we are always here for a chat .. keep in touch.

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Review from Helen (Niece of Client) published on 4 November 2021 Submitted via Website
Overall Experience
My Uncle has received excellent care from Belgrave Care for over 7 years.
He has been made to feel part of their 'family' - with 4 calls every day, the carers look after his daily needs with professionalism, affection and the utmost care and consideration.

The team regularly go above and beyond to ensure my Uncle is safe and comfortable and I wouldn't hesitate to recommend their services to others!

Reply from Jane Burgess, Care Manager at Belgrave Care

Thank you for your lovely review. We enjoy providing care and support for your uncle and are pleased that you can have peace of mind, not having to worry about him, being a distance away. Your uncle is a lovely gentleman and we have got to understand cricket a bit more, which is his passion! Thank you for your support and loyalty over the years.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 June 2019
Overall Good
  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

News (0)

News

There are no news items for Belgrave Care.

Awards / Recognitions (1)

  • Recipient: Belgrave CareDate: Thursday 31 Mar 2022

Meet the Team (1)

Erin Gibson Job Title: Care Manager Joined: 2024
Erin Gibson

Running the business alongside the director , ensuring compliance is followed . assisting with training and recruitment. Assessing and communicating peoples needs . Liaising with other professional's on a day to day basis. Ensuring the quality of care is to a high standard . Safeguarding everyone at work .

Approachable and professional approach for customers and their families and staff .

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