Belgrave Care

3 Faulkner Street, Hoole, Chester CH2 3BD
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9.8 48 Reviews
  • Belgrave Care, Chester
Belgrave Care provides high-quality person-centred care to those living in Chester.

Belgrave Care Ltd aims to ensure all customers maintain their independence and lead fulfilling lives. Each individual customer will have their own person-centred plan to follow, making sure all the tasks are completed to a high standard. These may be tasks that the customer finds difficult to do themselves, or are just struggling a little. A bit of extra help can go a long way and make such a difference.

The services Belgrave Care provides are unique to each customer.

A range of services are available to suit the needs of individuals. These could include personal care, meal preparation, domestic services, shopping, outings, safe and well checks and live-in care, amongst others.

Belgrave Care is committed to delivering an excellent service in a traditional way with staff who know what they are doing. They firmly believe that if they look after their carers they will look after customers.
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Care Provided by Belgrave Care

Types of Home Care

  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Good to Know

Owner

  • Belgrave Care Ltd
  • Privately Owned

Person in Charge

  • Jane Caroline Burgess (Care Manager)

Belgrave Care Reviews (48)

9.8

Belgrave Care has a Review Score of 9.8 (9.800) out of 10, based on 8 reviews in the last 2 years.
Over all time Belgrave Care has 48 reviews.

Overall Experience
  • 42
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Date Published
  • 48
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Reviewer Connection to Belgrave Care
  • 20
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Total of 48, showing 1-20
Review from Beth R (Sister of Client) published on 13 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our family engaged the services of Belgrave Care, following a very bad experience with local council provided care. From the very first phone call with company to the very last interaction with them there was nothing that we could fault. Every carer that came to visit my sister was cheerful, kind,
thoughtful and caring. They treated her and her home with dignity and respect. They communicated with family and kept us informed and were able to adapt as necessary. When it came to the point that my sister needed more care than could be provided within her home, they were so supportive. The carers were really sad when my sister had to leave because they had really grown to like her and she them. I honestly don't think that you could choose any better care for a loved one. I would not hesitate to recommend Belgrave Care and their wonderful team. We would like to sincerely thank them for all the support and kindness shown to both my sister and our family during this time.
Reply from Lorraine Kingham, Director at Belgrave Care
Thankyou for your kind words, we miss your lovely sister , it doesn't seem the same without her , we loved her popping into the office with her carer for a cuppa and a chat. We always knew this day…read more
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Review from Thomas M (Husband of Client) published on 8 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been using Belgrave Care in Chester for several years, and their service has been nothing short of outstanding. The staff are always professional, punctual, and incredibly kind to my wife, who is living with dementia. They treat her with the utmost respect, taking her for walks and shopping trips,
and providing her with genuine companionship. After being let down by previous care providers, I feel completely safe and confident with Belgrave Care. Their quality of care and professionalism are consistently top tier. I have recommended Belgrave Care to several friends and family members over the years, and I will continue to do so. They have made a real difference in our lives. My wife is truly in excellent hands, and it is a joy to see the staff arrive and greet her so warmly. For anyone needing high quality, reliable care during difficult times, I strongly recommend Belgrave Care. They truly are the best.
Reply from Lorraine Kingham, Director at Belgrave Care
Thank you so much for taking the time to write a review of our services. I have always prided myself on ensuring I choose the right staff , we are not perfect , but I try my best to make sure the…read more
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Review from Karen L (Daughter of Client) published on 12 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
After an awful experience, my elderly mother had with the Social Services provider we chose Belgrave Care and so glad we did!
Their services were fabulous and the genuine care this Team provided was second to none - my mother looked forward to their visits it was a pleasure to see - not like the previous
ones.
I would receive regular updates and calls if they were at all concerned and they would ask for my opinions too.
Nothing was ever too much trouble for Belgrave Care - the Team would often suggest ideas that could help her in any way to give her that extra bit of comfort all whilst keeping her own dignity.
When Mum passed I could tell these ladies were visibly upset and it just reinforced what a caring company this actually was and genuinely so - it was like second nature to them and I do mean all of them and yet completely professional. I wholeheartedly recommend Belgrave Care for your elderly loved ones. My sincere thanks to you all.
Reply from Lorraine Kingham, Director at Belgrave Care
Thank you for your lovely words. I always say everyone is treated like family. My business is run on empathy, recruiting the right people, and having a strong supportive management team. We miss your…read more
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Review from S H (Daughter of Client) published on 23 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum loves all the ladies that come to see her, they're always upbeat and have plenty to chat about. A member of staff calls every afternoon to tell her which lady will be coming the following morning and confirm the time.
Reply from Lorraine Kingham, Director at Belgrave Care
Thank you so much for your kind words. As I always say, we treat our customers as if they are our own family. We always like our customers to know who is coming and and what time, continuity is so…read more
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Review from Karen G (Daughter of Client) published on 8 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Belgrave Care looked after my dad for the last six weeks of his life. He was extremely ill, bed-bound and barely able to speak.
The staff at Belgrave were incredibly kind and caring. They ensured that enough time was given to Dad's care. They always ensured he was comfortable, even at the very end.
I
would highly recommend them.
We have used another company and Belgrave was far superior.
Reply from Lorraine Kingham, Director at Belgrave Care
Thank you so much for the lovely review of the care we provided for your dad. When we first spoke about the care, I promised you that we would look after your dad and support you and your family. We…read more
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Review from Tim W (Son of Client) published on 26 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
On behalf of my family, I would like to thank the director and her team at Belgrave Care for looking after my dad. We appreciate Dad has not been easy to care for with his poor mobility and dementia but Belgrave Care have all met this challenge head-on, I've been really impressed by their professionalism,
caring attitude and help they provided for Dad. The director and team have really enriched his life and all put a smile back on his face.
He is a character and the 'best man I know' so finding the best care for him was of paramount importance. 
We also need to find someone to sing to him, the director, I'm sure he will continue singing and entertain people in his new home... maybe we could ask one of his favourite celebrities to visit?
Once again, thank you Belgrave for all you've done for Dad, you are a brilliant team and one I would definitely recommend.
Reply from Lorraine Kingham, Director at Belgrave Care
Thank you so much for your kind words. Your dad has been a big part of Belgrave Care, it doesn't seem the same without him but I'm sure the staff will want to visit him at his new home (including…read more
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Review from Sian G (Daughter of Client) published on 17 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Belgrave Care is a wonderful care company. They are very caring and all of their staff do a wonderful job. I have been managing the care of my parents. I live a long way from my parents and two members of staff have been brilliant at helping me to do this from a distance. My dad loves going for his
walks with his carer and they have built up a fabulous relationship.
Reply from Lorraine Kingham, Director at Belgrave Care
Thank you so much for this " wonderful " review. Opening this care company nearly NINE years ago, I wanted to give a more personal experience. Taking on the right staff, empathy plays a big part in…read more
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Review from David K (Son of Client) published on 14 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Over the last 2 years, the manager and her experienced team at Belgrave Care have provided the highest standard of professional care and support to our elderly mum. Always efficient and easy to contact, their attitude to client care goes well beyond the boundaries of a routine business arrangement.
All staff members are friendly, efficient, trustworthy and respectful of being in Mum’s home. Above all, Belgrave ensures clients are treated in a friendly and efficient manner with personal safety a key feature of every home visit. Any health, welfare, or medication concerns are promptly reported to family members providing a great deal of reassurance throughout the day/evening. I have no hesitation in endorsing the outstanding standard of care provided by Belgrave Care and thank the management and their colleagues for all that they have done to help us to support Mum.
Reply from Lorraine Kingham, Director at Belgrave Care
Thank you so much for your kind words. I opened Belgrave Care 8 years ago, after working for corporate companies for over 25 years. I wanted to give quality service and support customers as if they…read more
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Review from Marie A (Solicitor of Client) published on 15 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Belgrave Care have been assisting my client for a few years now enabling her to stay in her own home. I find them to be very professional, friendly, caring and helpful. They are happy to provide additional support when required and notify me immediately if they have any concerns. They have enhanced
my client's life by arranging visits to see an old friend as well as arranging her visits to the GP, dentist and hairdressers.
Based on the care received by my client, I would not hesitate to recommend their services.
Reply from Lorraine Kingham, Director at Belgrave Care
Thank you for your lovely words. It is a pleasure to support this lovely lady, and we have built up a trusting relationship over the years. Making a difference no matter how small is so important, we…read more
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Review from Howard L (Son of Client) published on 27 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Belgrave Care has given my father, now aged 100, good care for a few years now. Their staff have been excellent, and the company has been able to respond quickly as his needs have changed. We feel lucky to have found them.
Reply from Lorraine Kingham, Director at Belgrave Care
Thank you for your review. It's hard to believe your Dad is 100 years old, such a lovely gentleman. Having our support has enabled your father to stay in his lovely home surrounded by all his personal…read more
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Review from Simon P (Son of Client) published on 26 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My elderly mother has been using Belgrave Care for well over a year, and during this time, all members of the care team she has met have treated her with kindness and patience. In addition, the office team are always available for any questions or concerns. Without their help and support, my mother
wouldn't be able to live in her own home.
Reply from Lorraine Kingham, Director at Belgrave Care
Thank you for leaving a review. Your mother is a lovely lady. It's hard to believe she had her 100th birthday this year. With our support, she is still able to stay within the comfort of her own home…read more
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Review from S S (Daughter of Client) published on 19 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were very lucky indeed to find Belgrave Care, Chester when mum needed help with personal hygiene and getting dressed. Dad had been coping well but we all felt help was needed. All the staff are amazing, helpful, kind, and always willing to go that extra mile. We as a family have built up a really
good relationship with all the staff involved in Mum's care and would recommend this company to friends and family.
Reply from Lorraine Kingham, Director at Belgrave Care
Thank you so much for your kind words which I have passed on to the team. Having such great feedback is amazing, but as I always say we treat people as if they are family. Communication is so…read more
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Review from Damian K (Son of Client) published on 18 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
An extremely professional and caring company. Belgrave has not only provided an excellent service, but they have also provided my father with both sympathetic and loving care. I would not hesitate to recommend this company. They have given me and the family confidence that care can be caring and personable.
Great communication from all members of management and staff.
Reply from Lorraine Kingham, Director at Belgrave Care
Thank you so much for your review of our services and support for your father. Since the start, it has been a pleasure to support him; as I always say, "we support our customers as if they were our…read more
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Review from J M (Daughter of Client) published on 12 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Happy to recommend Belgrave Care for the support given to my mum at home over a couple of years until her death.
They were easy to contact and agreeable to amending dates or the number of visits.
Staff were quick to communicate any issues or problems and even did unplanned return visits on occasions
when they deemed them necessary.
Reply from Lorraine Kingham, Director at Belgrave Care
Thank you for your review, it was a pleasure to look after your mum we had some lovely chats about The Isle of Man and her family.
Your mum will always be remembered, she was such a lovely lady. We…read more
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Review from Adrian K (Son of Client) published on 13 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
It's always a daunting task, trying to find a good home care service for a loved one when they need it. Fortunately we struck lucky first time in choosing Belgrave Care. From day one they provided an excellent service for my elderly father, for some 14 months, enabling him to retain his independence
in his own home longer than we might have expected. The staff were wonderful and the care and support that they provided for Dad was of a very high quality. Thank you to all the management and staff, very happy to recommend you.
Reply from Lorraine Kingham, Director at Belgrave Care
Thank you so much for your lovely words, as I said at the beginning we treat our customers as we would our own family, and our staff will always go that extra to make sure everything is just right for…read more
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Review from Andrew S (Nephew of Client) published on 30 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
There has been a very pleasing improvement in my aunt since the excellent care provided by Belgrave Care. She has dementia and it is great to see the improvement in her and she always tells me the carers are lovely people. It is very reassuring to know that these lovely people are there to help every
single day if I cannot get to visit her myself.
Reply from Lorraine Kingham, Director at Belgrave Care
Thank you for your feedback, we look after our customers as if they were our own family members. We have also seen a change in your aunty, she seems to enjoy the carers company. I will pass on your…read more
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Review from S H (Niece of Client) published on 21 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Ladies who support my aunty are all friendly and help maintain her independence. They encourage her to make good choices with her meals. Good care is expensive but it gives peace of mind to anyone with vulnerable relatives who wish to remain living in their home.
Reply from Lorraine Kingham, Director at Belgrave Care
Thank you for letting us look after your aunty, she is a lovely lady and the staff enjoy their visits. We do try and keep our prices competitive and after analysing our competitor's rates, our prices…read more
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Review from Daniel B (Son of Client) published on 17 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I found the care for my mother excellent. The carers were very understanding of her needs and very caring too.
Nothing was too much trouble and I would definitely recommend one member of staff and her team 100 per cent.
Reply from Lorraine Kingham, Director at Belgrave Care
Thank you so much for the lovely review, it was a pleasure to have met your mother, such a character and will never be forgotten. I will pass on your kind words to the team. Thank you for choosing…read more
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Review from Ian B (Son-in-law of Client) published on 12 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care from the staff that work for the company is excellent as is the compatibility of management. Any issues raised are dealt with in a timely manner. The company cares about its elderly clients and welfare and supports the families they deal with.
I always felt my mum-in-law was safe and her needs
catered for. They help us cope with a very poorly lady in a dignified way and for that, we are so very grateful.
Reply from Lorraine Kingham, Director at Belgrave Care
Thank you for your kind words, it was a privilege to support your mother-in-law such an amazingly strong lady and inspiring. We often talk about her and miss her little ways and the chats I will pass…read more
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Review from Chris W (Goddaughter of Client) published on 11 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care we received from Belgrave was wonderful from the moment we first put our godmother in their hands. The carers treated her with respect and kindness. They offered support, not only in her home but their advice and communication was so valuable too. The office staff were efficient and effective
in keeping us informed of our godmother's needs and had a very warm approach and attitude. Nothing was too much trouble.
Reply from Lorraine Kingham, Director at Belgrave Care
Thank you for your kind words. We only do what comes naturally to us all! This is the reason why I set up the business, to give a quality service to our local residents of Chester and The Wirral. We…read more
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Current Review Score: 9.8 (9.800)

Overview of Review Score

The Review Score of 9.8 (9.800) out of 10 for Belgrave Care is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 8 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Belgrave Care is calculated as follows: ( (47 Excellents x 5) ) ÷ 47 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Belgrave Care is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Jun 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (1)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Belgrave Care

What Type of Services does Belgrave Care offer?

Belgrave Care offers Home Care.

How many Carers does Belgrave Care employ?

Belgrave Care employs 16 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Belgrave Care to verify any information. View our terms and conditions. Belgrave Care has an Enhanced Service - more info.