Axela Care Ltd

6 Opal Mews, London NW6 7JU
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7.8 22 Reviews
Axela Care Ltd is a private provider of live-in care services which allow individuals to remain in the comfort of their own homes for longer.

Axela Care's services range from helping people with daily living to caring for those with complex needs. They include but are not limited to:

Domestic cleaning
Companionship
Personal care
Respite care
Live-in care support

Additionally, Axela Care has a team of specialist care workers trained in dementia, learning disabilities, spinal injuries and care of the dying.

The aim is to facilitate individuals to maintain independence and control over their lives and each service provided is tailored around individual needs and preferences.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £20

Fee are dependent on care needs

These prices are only a guideline, please contact Axela Care Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Owner

  • Axela Care Ltd

Person in charge

  • Nick (Registered Manager)

Axela Care Ltd Reviews (22)

Total of 22, showing 1-20
7.8

Axela Care Ltd has a Review Score of 7.8 (7.833) out of 10, based on 1 reviews in the last 2 years. Over all time Axela Care Ltd has 22 reviews.

Overall Experience

  • 17
  • 4
  • 1
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  • 0

Date Published

22
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21

Review from Elizabeth W (Daughter of Client) published on 26 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a relief that you have a wonderful coordinator. I put my worries to her about my mother's happiness, wanting a certain carer to be with Mum at night as she feels secure with her. She has arranged for the carer to do 3 nights per week. I can't tell you how amazing she is to have arranged that for
me.

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Review from Anne P (Friend of Client) published on 3 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Axela Care recently took over as a care provider for my friend, who I look after under a Power of Attorney. She is very physically weak, paranoid and very demented, so not an easy person to look after.
Axela Care has put in place a team of carers who are exceptionally kind and good at their jobs. The
family and I cannot thank them all enough for what they are doing.

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Review from L K (Daughter of Client) published on 21 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very kind and compassionate staff who put us all at ease. Mum was treated with great care and dignity. Having the careers there at night allowed me to get some much needed sleep, knowing that my mum was being well looked after.

Reply from N Kelly, Managing Director at Axela Care Ltd

Thank you so much for your positive review! We're so glad to hear that you had a great experience with our caregivers. We put a lot of care into providing our customers with the best possible care we can, and it's always rewarding to hear that the work our staff have done has been appreciated.

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Review from Alex H (Son of Client) published on 31 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank the care team with my mum's level of care is excellent, get many phone calls about my mum's health and care and updates. Some of the carers go beyond the usual level of care and my mum has made strong bonds and feels safe, so many thanks to all carers for their hard work and dedication,
for their hard work for a difficult job.

Reply from Dejalmo Pereira Maia Junior, Registered Manager at Axela Care Ltd

Alex,
Thank you very much for taking the time to complete the review.
I am happy that my team is providing Mum with such great care at her home.

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Review from J B (Client) published on 29 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Axela Care provide a reliable and supportive service. Carers are helpful and friendly. On the odd occasion when a problem arises, for example, if your carer cannot attend you because of some emergency or sudden illness, Axela Care HQ are very good at arranging another carer to visit and are always available
(except perhaps on Sunday).

Reply from Dejalmo Pereira MAIA JUNIOR, Registered Manager at Axela Care Ltd

Thank you for your time completing the review.
I shall give you a call to discuss the weekend on-call system that we have in place.

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Review from Sheila S (Daughter of Client) published on 29 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service my Dad has received has been second to none, his carer is nothing short of amazing so patient with Dad and kind, the care agency also provide any help and support they can. Cannot fault the service and level of care from Axela.

Reply from Dejalmo Pereira Maia Junior, Registered Manager at Axela Care Ltd

Thank you for your time completing the review.
I hope we continue to provide Dad with the best care at home.

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Review from Alex G (Son of Client) published on 29 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Axela team of carers were magnificent. My father was treated with kindness, sensitivity, care, and good humour, and, (when my mother had identified the best of your team), my mother was supported and helped with similarly practicality and thoughtfulness. We can’t thank you and your exceptional and
wonderful team of carers enough. They are all angels.

Reply from Dejalmo Pereira Maia Junior, Registered Manager at Axela Care Ltd

Alex, thank you for your kind words.
Wishing you and Mum all the best.

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Review from H M (Daughter of Client) published on 29 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very helpful coordinator who is always kind and thoughtful. Carers are good too and get into a good routine with my parent to assist her needs. They are always on time and will have a chat too which makes a difference.

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Review from Iwona J (Friend of Client) published on 28 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good care provider! We are all happy with all the hard work the staff provide! Very good communication with the client and also with family members! Always on time! The out-of-hours service also excellent!

Reply from Dejalmo Pereira Maia Junior, Registered Manager at Axela Care Ltd

Thank you very much for your kind words.
Great to hear my team is doing such an amazing job.

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Review from Silvija K (Daughter-in-law of Client) published on 24 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant service from the management team and staff. Punctual, very helpful, and kind. Have been visiting us for the past few months and they are such a great help with my mother-in-law. From having showers, taking her out for a walk, and caring for her.

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Review from Guy O (Client) published on 24 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the service received and the kindness of the carers.

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Review from Mariota G (Power of Attorney of Client) published on 1 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

I learned of Axela Care Ltd when the Donor of the LPA switched from a Reablement care plan with another related company to a private care plan with Axela Care. The handover was seamless and Axela was able to meet the request of the Donor of the LPA to keep the same carer. The Manager of Axela was very
quick and proactive in providing the Care Package Agreement and helpful in agreeing amendments to it. Axela was completely aware of the complicated care needs of the Donor and the carer liaised with the Palliative Care Team, the local District Nurses, and the GP. The carer worked well with the Donor's cleaner and was helpful in collecting prescriptions from the local pharmacy as well as dealing with queries from myself. The private care agreement was only in place for 4 days as the NHS confirmed the donor was eligible for Continuing Health Care; fortunately, Axela Care Ltd is on the list of providers of care for this with the NHS so we have had further continuity of care.

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Review from Abegail J (Next of Kin) published on 9 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are professional, respectful and kind and I feel confident leaving my relative in their care I would recommend them to anyone who needs this type of service. Letting strangers into her home was a big decision for us but we feel we have made the right choice with Axela Care.

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Review from Candida C (Daughter of Client) published on 9 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has received care from Axela for nearly two years now. The continued, and now enhanced care package, mum has/is receiving is best described as exceptional. Carers are kind, caring, efficient, reliable and responsible. There is a continuity of regular carers which enables them, and mum, to bond,
and the carers truly get to know mum's individualised physical care, social and psychological needs. Mum always reminds us that she has a good quality of life and the carers undoubtedly accommodate this. Equally important is the effective and efficient management of Axela. There appears to be a strong philosophy of safeguarding and staff development as well as ensuring excellent personal, social and psychological care is delivered on the front line. On the very rare occasion problems occur - they are immediately addressed and rectified with systems instigated to help prevent repeats in the future. This instils us with continued confidence and reassurance that mum's care is in good hands.

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Review from Leah (Daughter of Client) published on 9 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the experience of dealing with Axela Care really positive, from the first meeting with the care coordinator, who has responded promptly and with clarity to any of my questions and has been extremely helpful in giving advice. The carers have all been kind and thoughtful towards my mother,
though some have had more experience with dealing with dementia care, so we have tried to employ these carers more than those with less experience.

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Review from Phoebe C (Granddaughter of Client) published on 8 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alexa Care went above and beyond to ensure my 94-year-old grandma has been safely cared for, and have kindly adapted to meet her new needs since she had Covid-19. Really lovely, kind carers who my grandma loves and feels comfortable around! The Alexa Care team are always approachable and keep up excellent
communication with family. They are fantastic.

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Review from Z L (Client) published on 18 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Reliable, caring staff. Well trained with high standards of personal protection in place for user and caregivers.

Reply from Dejalmo Pereira Maia Junior, Registered Manager at Axela Care Ltd

Thanks for your lovely review.
I'll be in touch to chat about any improvements we could make.

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Review from Michele C (Daughter of Client) published on 13 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This company provide caring and courteous carers. Having experienced 2 or 3 other care companies - Axela is the first one that I have come across that has consistently provided kind, experienced and caring staff. It has been quite a challenge finding someone for my 87-year-old mother who suffers from
dementia and can be quite difficult to manage. To know that she is so happy with her carer and that she is well looked after in a professional and empathetic way is a big relief for me. I could not recommend this company more highly.

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Review from Gabriella M (Daughter of Client) published on 30 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic service.

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Review from N M (Daughter of Client) published on 30 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been very fortunate with our amazing carer with Axela Care. He is both attentive and caring. We would be lost without him and the other carers. Big thank you to you all!

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Current Review Score: 7.8 (7.833)

Overview of Review Score

The Review Score of 7.8 (7.833) out of 10 for Axela Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.833 for Axela Care Ltd is calculated as follows: ( (5 Excellents x 5) + (1 Goods x 4) ) ÷ 6 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Axela Care Ltd is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Jun 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

Meet the Team (2)

Danielle

Danielle O’Donoghue

Job Title: Field care supervisor

Job Description -

•   Creating initial care assessments, risk assessments, and care plans
•   Creating Mar chart and medication audits
•   Responding within 24 hours to referrals for care and support
•   Reviews of service users' care plans and care assessments
•   Spot checks
•   Quality Monitoring
•    Ensuring service users concerns are passed up to the manager in a timely and effective fashion.
•   Develop and manage relationships between service users and their families and other health professionals.
... Read more
Zyra

Zyra Tomo

Job Title: Care Coordinator

Job Description

•   Ensure service user navigation, management and support by coordinating with other staff members to provide quality care for every service user under their care.
•   Create and manage rotas
•   Communication between service users, family, staff and health professionals.
•   Development of service users’ goals and monitoring progress
•   Maintain service users' confidentiality and quality care
•   Carer supervisions
... Read more

Frequently Asked Questions about Axela Care Ltd

What Type of Services does Axela Care Ltd offer?

Axela Care Ltd offers Home Care.

How many Carers does Axela Care Ltd employ?

Axela Care Ltd employs 55 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Axela Care Ltd to verify any information. View our terms and conditions. Axela Care Ltd has an Enhanced Service - more info.