Axela Care Ltd

My aunt's care worker comes twice a day. She gets her up in the morning or prepares her for the day, as she now prefers to remain in bed. Services include body washing as my aunt is no longer capable of having a bath or showering. The care worker buys all her food and prepares her meals. She takes care of the laundry using the washing machine in the flat. She also cleans the flat to an extent, including vacuuming. My aunt thinks highly of her and has said on many occasions that she is happy with the service she is getting. It allows her to remain in the flat and although she is no longer able to go out, it does enable her to retain a measure of independence. If I have one criticism it is when the usual care worker is on holiday or unable to attend my aunt for some reason. In the past, replacement care workers have sometimes failed to turn up and they do not seem well briefed as to her requirements, so a better handover would be helpful.

My mum is very fortunate to have three lovely regular carers that look after her. It is so important that her care is continuous and they have each developed a rapport with mum and understand her needs. They are very caring and keep me updated regularly. The staff are professional and courteous and quick to respond to emails/calls. I am contacted on a relatively regular basis to ask if mum and I are happy with the care provided and to ask our opinion. I cannot recommend them highly enough - thank you.