Helping Hands Home Care (Swansea)

109 Woodfield Street, Morriston, Swansea SA6 8AT
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9.6 10 Reviews
  • Helping Hands Home Care (Swansea), Swansea
Fully regulated by the Care Inspectorate Wales (CIW), Helping Hands is one of the leading home care providers in the UK. And with 30 years’ experience supporting over 40,000 families throughout England and Wales, you can rely on Helping Hands to understand and deliver high-quality care.

Whether you need support with mobility, personal care, condition-led care or companionship, your local Swansea team offer support from as little as 30 minutes per week all the way up to full-time live-in care. What’s more, your local care manager will work closely with you and your loved ones to provide a unique package of care that is completely tailored around you and your needs.

If your circumstances change and you need care in place quickly, Helping Hands Swansea can even put support in place in as little as 24 hours, so you never have to compromise on your comfort or wellbeing.
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Care Provided by Helping Hands Home Care (Swansea)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £31.70
  • Weekly Live-in Care Fees: from £1895

We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

These prices are only a guideline, please contact Helping Hands Home Care (Swansea) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in Charge

  • Kyle Roach (Branch Care Manager)

Helping Hands Home Care (Swansea) Reviews (10)

9.6

Helping Hands Home Care (Swansea) has a Review Score of 9.6 (9.627) out of 10, based on 7 reviews in the last 2 years.
Over all time Helping Hands Home Care (Swansea) has 10 reviews.

Overall Experience
  • 8
  • 2
  • 0
  • 0
  • 0
Date Published
  • 10
  • 4
  • 7
  • 7
  • 3
Reviewer Connection to Helping Hands Home Care (Swansea)
  • 5
  • 3
  • 1
  • 1
Total of 10, showing 1-10
Review from Bryony J (Daughter of Client) published on 30 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Understanding team who are reliable and conscientious.
Providing carers with "good fit" for family and capable of providing personalised care in a sensitive way.
only negative feedback is rigidity in some hours and working practice ie only can supply a carer in blocks of 7 days rather than more bespoke
arrangements that some agencies can offer but understand that this is part of their service for their staff and in the scheme of things only a tiny flaw in an otherwise very reliable and caring service!
I am very grateful for their help and they are clearly expert at what they do.
Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Swansea)
Bryony, Thank you for taking the time to leave us a review, we really do appreciate it. We are delighted to hear that you have found the team to be reliable, conscientious, reliable and caring. It is…read more
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Review from S H (Daughter-in-law of Client) published on 30 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been very, very happy with the live in respite carer for my terminally ill elderly relative who is virtually bed bound. She is far more experienced than her resume suggested. She is kind, compassionate, pragmatic and efficient. Just wonderful and a credit to her profession.
The process of finding
relevant care was generally smooth and, although only one carer was available for the time we needed, it has turned out she was exactly the right carer for my relative.
Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Swansea)
Thank you for taking the time to leave us a review, we really do appreciate it. We are delighted to hear you have been very, very happy with the Live in respite carer, who is kind, compassionate,…read more
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Review from P H (Daughter of Client) published on 4 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you for all the wonderful care that you provide to my mum. I am very grateful and Mum.
Reply from Katie Rathbone, Home Manager at Helping Hands Home Care (Swansea)
Thank you for taking the time to leave us a 5/5 review, we really do appreciate it.
It is great to hear your feel the care has been wonderful for your Mum and we will be sure to pass on your thanks…read more
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Review from G W (Daughter of Client) published on 29 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Helping Hands are excellent. They are a safe pair of hands and provide the best care. The carers are the best. They treat mum with respect and dignity and really enhance the quality of mums life. I cannot fault the service we receive from all parts of the company. The office staff and Management
are very helpful and supportive. The whole service provides the peace of mind which you need when caring for a loved one.
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Review from Helen B (Daughter of Client) published on 25 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot thank you enough for the support that you have given my mum to help with her confidence whilst getting back home. The ladies that have been calling have been amazing and so helpful I only wish she would have had you for longer as it has been a support to me also. Would highly recommend your
services.
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Review from Sunila H (Daughter of Client) published on 20 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a family we are very grateful for the care and support received from all the staff involved in Dad's care.
The office team are kind, easy to talk to/communicate with and quick to adapt if situations arise, eg unexpected doctors appointments.
The carers are all very respectful and engage well
with Dad who is very deaf, has severe cataracts and dementia. They give me peace of mind that Dad is in good hands when I can't be there! I definitely recommend this company/service.
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Review from P D (Son of Client) published on 17 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Helping Hands Home Care provides 100% reassurance and reliability. The Swansea branch is always as flexible as it can be when asked to fit in with changing plans and everyone is utterly reliable. The care visitors are all friendly, dependable and caring.
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Review from M F (Client) published on 8 December 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My review would include my appreciation of the care and kindness shown to me over the past few months. I was given encouragement to walk more and to undertake exercises recommended by the physiotherapist.
Reply from Becki Jones, Branch Care Manager at Helping Hands Home Care (Swansea)
Hi. Thank you so much for this lovely review! I'm so pleased to hear how appreciative you are of our service and that you've been shown such kindness over the past few months! Your feedback means the…read more
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Review from Maureen T (Client) published on 6 December 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I will have no hesitancy in recommending the home care I have recently received with the kind attitude and patient response to any queries.
It has been a wonderful and unexpected experience not to be overlooked or forgotten. May many other people have the pleasure of a similar response and be forever
grateful.
Reply from Becki Jones, Branch Care Manager at Helping Hands Home Care (Swansea)
Thank you ever so much for leaving such a lovely review and recommendation! I'm thrilled to hear that you've had such a wonderful experience with us and that you're impressed with our service. It's…read more
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Review from J P (Client) published on 28 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The response I have made refer to my review of my regular carer, who is excellent. On occasion, when she is not available, the replacements do not always meet her very high standards.
Reply from Becki Jones, Branch Care Manager at Helping Hands Home Care (Swansea)
Thank you very much for this great review! I'm very pleased to hear that you are happy with your regular carer. On some occasions, we aren't able to provide the same carer every time, but if you'd…read more
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Current Review Score: 9.6 (9.627)

Overview of Review Score

The Review Score of 9.6 (9.627) out of 10 for Helping Hands Home Care (Swansea) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 7 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.927 for Helping Hands Home Care (Swansea) is calculated as follows: ( (38 Excellents x 5) + (3 Goods x 4) ) ÷ 41 Ratings = 4.927
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Swansea) is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales (CIW) Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

Kyle

Kyle Williams-Roach

Job Title: Branch Care Manager

Hello, my name is Kyle, and I am the Branch Care Manager for Swansea Branch, I have been
with Helping Hands since November 2021. I joined Helping Hands as their values and morals
very much align with mine. Helping Hands are passionate about always delivering the
highest standard of care. I absolutely love my role and supporting our amazing customers.
I am extremely proud of our team and the standard of support we deliver to support our
customers to continue to live at home.

Frequently Asked Questions about Helping Hands Home Care (Swansea)

What Type of Services does Helping Hands Home Care (Swansea) offer?

Helping Hands Home Care (Swansea) offers Home Care.

How many Carers does Helping Hands Home Care (Swansea) employ?

Helping Hands Home Care (Swansea) employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Swansea) to verify any information. View our terms and conditions. Helping Hands Home Care (Swansea) has an Enhanced Service - more info.