Fully regulated by the Care Inspectorate Wales (CIW), Helping Hands is one of the leading home care providers in the UK. And with 30 years’ experience supporting over 40,000 families throughout England and Wales, you can rely on Helping Hands to understand and deliver high-quality care.
Whether you need support with mobility, personal care, condition-led care or companionship, your local Swansea team offer support from as little as 30 minutes...
Care Provided by Helping Hands Home Care (Swansea)
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
- Nursing/Nurse Led Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 30 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
- Transportation Service
Nursing / Nurse Led Care
- PEG Feeding
- Stoma Care
- Medication Assistance (Intravenous)
- Catheter Care
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Physical Disability
- Visual / Hearing Impairment
- Hospital Discharge
Funding & Fees
Daily Charges per Person
- Hourly Visiting Care Fees: from £33.15
- Weekly Live-in Care Fees: from £1,675
We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.
Contact Helping Hands Home Care (Swansea) to get a personalised quote:
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
- Local Authority (Contracted Provider)
- NHS (Contracted Provider)
-
Good to Know
Group/Owner
- Helping Hands Home Care
- Private Owned
Person in charge
- Kyle Roach (Branch Care Manager)
Helping Hands Home Care (Swansea) Reviews (14)
Helping Hands Home Care (Swansea) has a Review Score of 9.7 (9.713) out of 10, based on 11 reviews in the last 2 years.
Over all time Helping Hands Home Care (Swansea) has 14 reviews.
Our experience with Helping Hands has been nothing but excellent. The way they care for my wife has made her life that much better because of the professionalism they bring to every call. To us as a family, the carers are our family. My wife really enjoys and has fun on her weekly sits and looks forward to them with the carers. I would personally vouch for Helping Hands for future families in need.
We are truly delighted to hear how positive your experience with Helping Hands has been and the difference our care has made to your wifes life. Knowing that our carers have become an extension of your family and that...
Excellent service. Very friendly. Helpful, chatty and professional.
Thank you for taking the time to leave us a review, we really do appreciate it.
We are pleased to hear that you have received excellent service and that our team have been friendly, helpful, chatty and professional. Providing approachable, high quality support is very important to...
The staff we have are wonderful and helpful with my daughter. The staff take her shopping, which she enjoyed very much, and she see all her friends.
Thank you for taking the time to leave us a review, we really do appreciate it.
We are delighted to hear how positive your experience has been and that our staff have been so supportive to both you and your daughter. It is wonderful to know she enjoys going out shopping with the...
Her primary role was as a carer to Brian who was suffering from Alzheimer's disease. Kindness was at the centre of all that she did with him. Brian was always keen to exercise and she gently ensured that he could do so as safely as possible.
As someone with a naturally positive disposition, Rhianne coped with the hiccups and difficult moments of looking after someone with dementia with great politeness and thoughtfulness.
She was responsible for preparing and serving our lunch and evening meal and has always been careful to cook things the way we were used to as well as adding some of her own ideas to our menu.
Rhianne has kept our house extremely clean and tidy during her time with us and she has been keen and happy to follow a weekly routine in the house.
I would highly recommend her to anyone looking for a live-in carer.
We are delighted to hear that Rhianne has been patient, kind and good humoured whilst supporting for yourself and Brian as a live in carer, keeping your house extremely clean and tidy whilst following a weekly...
Providing carers with "good fit" for family and capable of providing personalised care in a sensitive way.
only negative feedback is rigidity in some hours and working practice ie only can supply a carer in blocks of 7 days rather than more bespoke arrangements that some agencies can offer but understand that this is part of their service for their staff and in the scheme of things only a tiny flaw in an otherwise very reliable and caring service!
I am very grateful for their help and they are clearly expert at what they do.
Bryony, Thank you for taking the time to leave us a review, we really do appreciate it. We are delighted to hear that you have found the team to be reliable, conscientious, reliable and caring. It is also great to know we have been able to provide personalised care in a sensitive way by carers who...
The process of finding relevant care was generally smooth and, although only one carer was available for the time we needed, it has turned out she was exactly the right carer for my relative.
Thank you for taking the time to leave us a review, we really do appreciate it. We are delighted to hear you have been very, very happy with the Live in respite carer, who is kind, compassionate, pragmatic and efficient and we will be sure to pass your feedback on to team.Kindest regards Katie
Thank you for all the wonderful care that you provide to my mum. I am very grateful and Mum.
It is great to hear your feel the care has been wonderful for your Mum and we will be sure to pass on your thanks and kind words to the team at Swansea.
Kindest regards
Helping Hands are excellent. They are a safe pair of hands and provide the best care. The carers are the best. They treat mum with respect and dignity and really enhance the quality of mums life. I cannot fault the service we receive from all parts of the company. The office staff and Management are very helpful and supportive. The whole service provides the peace of mind which you need when caring for a loved one.
I cannot thank you enough for the support that you have given my mum to help with her confidence whilst getting back home. The ladies that have been calling have been amazing and so helpful I only wish she would have had you for longer as it has been a support to me also. Would highly recommend your services.
The office team are kind, easy to talk to/communicate with and quick to adapt if situations arise, eg unexpected doctors appointments.
The carers are all very respectful and engage well with Dad who is very deaf, has severe cataracts and dementia. They give me peace of mind that Dad is in good hands when I can't be there! I definitely recommend this company/service.
Helping Hands Home Care provides 100% reassurance and reliability. The Swansea branch is always as flexible as it can be when asked to fit in with changing plans and everyone is utterly reliable. The care visitors are all friendly, dependable and caring.
My review would include my appreciation of the care and kindness shown to me over the past few months. I was given encouragement to walk more and to undertake exercises recommended by the physiotherapist.
Best wishes
It has been a wonderful and unexpected experience not to be overlooked or forgotten. May many other people have the pleasure of a similar response and be forever grateful.
Best wishes.
The response I have made refer to my review of my regular carer, who is excellent. On occasion, when she is not available, the replacements do not always meet her very high standards.
Best wishes.
Regulatory Rating
Care Inspectorate Wales (CIW) Rating
Date: 13 January 2026- Well-being Good
- Care and Support Excellent
- Leadership and Management Good
News (0)
There are no news items for Helping Hands Home Care (Swansea).
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Helping Hands Home Care (Swansea).
Meet the Team (1)
with Helping Hands since November 2021. I joined Helping Hands as their values and morals
very much align with mine. Helping Hands are passionate about always delivering the
highest standard of care. I absolutely love my role and supporting our amazing customers.
I am extremely proud of our team and the standard of support we deliver to support our
customers to continue to live at home.
Frequently Asked Questions about Helping Hands Home Care (Swansea)
How many Carers does Helping Hands Home Care (Swansea) employ?
Helping Hands Home Care (Swansea) employs 50 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Swansea) to verify any information. View our terms and conditions. Helping Hands Home Care (Swansea) has an Enhanced Service - more info.