Helping Hands Home Care (Plymouth)

75 Mutley Plain, Plymouth PL4 6JJ
Review Us
9.5 22 Reviews
  • Helping Hands Home Care (Plymouth), Plymouth
Helping Hands is one of the UK’s leading homecare providers, offering support from as little as one 30-minute visit a week through to 24-hour live-in care.

Whether you need help with your housework, companionship or personal care, Helping Hands’ fully managed care packages are tailored for you, by you.

You’ll have the support of your friendly branch team in Plymouth as well as managers throughout every region of England and Wales, so you can be assured of quality service every visit.

Offering condition-led care which in clinical cases is overseen by regional nurse teams, Helping Hands’ CQC-regulated service has already supported over 40,000 families, meaning the customer gets to stay in the place they love best; their own home.

Care can even be provided within 24-hours, meaning you can be reassured that even in an emergency, Helping Hands are able to support with every aspect of your care journey.

Show Helping Hands Home Care (Plymouth) on the Map

Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £31

We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

These prices are only a guideline, please contact Helping Hands Home Care (Plymouth) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Person in charge

  • Gemma Hampton (Branch Care Manager)

Helping Hands Home Care (Plymouth) Reviews (22)

Total of 22, showing 21-22
9.5

Helping Hands Home Care (Plymouth) has a Review Score of 9.5 (9.486) out of 10, based on 6 reviews in the last 2 years. Over all time Helping Hands Home Care (Plymouth) has 22 reviews.

Overall Experience

  • 15
  • 6
  • 1
  • 0
  • 0

Date Published

22
3
6
6
16

Review from Kathy S (Daughter of Client) published on 28 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a new client, my father was not at all sure that he needed a carer. At ninety six he is still living independently, cooking for himself and with a weekly help for the cleaning is surviving very well. Unfortunately, I am the only local family member and I live thirty five miles away. I visit regularly
and have been doing all his shopping but there have been many days when he has been by himself. Keeping in daily contact is becoming a problem as increasingly his mobile has run down, his iPad isn't working or hearing aids just aren't up to the job. Knowing that someone is visiting him to deal with his technical issues, sharing a cup of tea and having a normal everyday conversation is giving me the reassurance I need that all is well. He has started to get to know his carer and is increasingly happy to have someone in his home to deal with the odds and ends he might forget. I hope he will continue to accept this regular help as part of his life.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Tracy J (Wife of Client) published on 27 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided for my husband by the carers is exceptional, all the staff are kind and caring and always provide first class care. I would recommend Helping Hands Home Care (Plymouth) to anybody as the care for my husband has been fantastic.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.5 (9.486)

Overview of Review Score

The Review Score of 9.5 (9.486) out of 10 for Helping Hands Home Care (Plymouth) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.886 for Helping Hands Home Care (Plymouth) is calculated as follows: ( (31 Excellents x 5) + (4 Goods x 4) ) ÷ 35 Ratings = 4.886

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Plymouth) is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Jun 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Awards / Recognitions (0)

Meet the Team (0)

There are no Team Members posted yet

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Plymouth) to verify any information. View our terms and conditions. Helping Hands Home Care (Plymouth) has an Enhanced Service - more info.