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Lead Care

Unit 10 A, B, Knowl Piece Business Centre, Knowl Piece, Hitchin, Hertfordshire SG4 0TY
Lead Care Logo
Lead Care logo
We have been very impressed with the care provided by her live-in carer.Penny D(Daughter of Client/Service User)
Lead Care, Hitchin
Very happy with Lead Care. As the name, they are very caring and helpful.A C(Client / Service User)
Lead Care, Hitchin
I have been treated well with great care and my dignity is always respected.P S(Client / Service User)
Lead Care, Hitchin

At Lead Care, they know that home is where the heart is...

They know that many people would prefer to receive care at home, rather than facing the uncertainty and upheaval of going into a care home. That’s why they will work with you to uphold the ethos that nothing compares to being in your own home, surrounded by the people and things you love.

The types of homecare that they...  

Care Provided by Lead Care

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Daily Charges per Person

  • Hourly Visiting Care Fees: from £29
  • Weekly Live-in Care Fees: from £1,200
The price(s) shown are provided by the agency. Contact Lead Care for full pricing details and T&Cs.

Contact Lead Care to get a personalised quote:

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)

Good to Know

Group/Owner

Person in charge

  • Ashling Turner (Manager)

Lead Care Reviews (45)

8.5

Lead Care has a Review Score of 8.5 (8.5) out of 10, based on 2 reviews in the last 2 years. Over all time Lead Care has 45 reviews.

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Showing 45 reviews matching selected criteria
Review from Kevin M (Son of Client) published on 18 November 2025 Submitted via Website
Overall Experience
My mother on discharge from hospice care needed to have live-in care in the community.
It was a daunting process because you're effectively letting strangers into your home to care for your vulnerable loved one.
However the process was, smooth, easy and dealt with professionalism at all levels.
The management team personally overseeing who they can match people to you based on care needs, ensuring we had all the information we needed and even offering to have replacement people come in should the initial person didnt work for any reason.
The level of care from the lady who provided mum care in her final weeks of life was amazing, and she always gave 100% effort no matter the task.
I would highly recommend that if anyone uses this service to write down all personalised care needs as they can match you with the right carer in a hassle free way.
I was blown away by this service and eternally grateful for the care and support they provided my mum when she needed it.

Thank you Lead Care!

Reply from Marina Katsarova, Director at Lead Care

Thank you ,Kevin ! We are so grateful for your kind words and appreciate sharing your experience .

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Review from Stuart B (Son of Client) published on 13 March 2025 Submitted via Website
Overall Experience

The live-in care extended to my mother goes beyond help with daily living, into friendships and companionship that ease and enrich her life as she, once very active, tries to cope and come to terms with the infirmities of old age. The understanding and patience of her carers not only help to make her life comfortable but are invaluable in easing the loss of her much-loved husband. The attention to care and well-being has put my sister and I at ease for we both live elsewhere, unable to make frequent visits. Perhaps it was my mother herself who best expressed the quality of her care when she said, 'I'm happy here'.

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Review from Melissa F (Mother of Client) published on 19 April 2024 Submitted via Postal Card
Overall Experience

The staff are very good with my daughter's personal care. She needs staff who will talk to her and make her engage which most do. They are very good when my daughter is unwell, which she has been over the last few months, which has made her depression worse. My daughter would like to know each week who is coming and she would like a say in who's her main carer.

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Review from Simon H (Partner of Client) published on 28 March 2024 Submitted via Website
Overall Experience
We have had Lead Care for around three years now.
All I can say is how wonderful the carers we have had over this period are
They are caring - polite- friendly- everything!
The office staff is so professional and excellent a marvelous and friendly company.
The previous carer we had was a lovely girl from Romania.
The current carer we have is a lovely girl from India so pleasant I hardly know she’s here! Gets on with caring and makes my partner so happy.

We are so lucky to have had such caring carers and both are a credit to Lead Care.

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Review from Carol S (Client / Service User) published on 21 March 2024 Submitted via Postal Card
Overall Experience

The last few weeks have been very good as I am now having the same carer each visit three times daily, so have been very pleased with the care I receive. I'm always informed of the time of next visit and if having days off, who will be my carer for their time. Overall, very happy with my care.

Reply from Marina Katsarova, Director at Lead Care

Thank you Carol. We do our best to provide continuity of care. We truly appreciate your kind words.

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Review from C C (Client / Service User) published on 21 March 2024 Submitted via Postal Card
Overall Experience

The carers are kind and gentle. They are supportive and ready to help. I get along very well with them. A big thank you to the carers and Lead Care.

Reply from Marina Katsarova, Director at Lead Care

Thank you for your kind words and for taking the time to share your experience with us. I've passed your kind words on to the team. If you ever need anything extra, please don't hesitate to contact our office - the manager and office staff will be happy to assist.

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Review from Christine S (Daughter of Client) published on 14 March 2024 Submitted via Website
Overall Experience
I have been extremely happy with the service that Lead Care provided for my dad a few years ago and now for my mum.
The carers are all very friendly, kind and caring to mum. She has regular carers 3 times a day and they arrive at regular times. They are always cheerful and even find the time to have a little chat with her which she loves.

If I need to call the manager to make any changes or discuss anything, she always deals with anything promptly and is always very friendly and extremely helpful. I would definitely recommend Lead Care to anyone.

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Review from Jill T (Daughter of Client) published on 12 March 2024 Submitted via Website
Overall Experience
Really happy with the care my dad receives. Always keep me updated with any concerns about my dad's health.

Always treat my dad with the utmost care to make sure he is safe, which helps him to stay in his own home.

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Review from Jayne C (Daughter of Client) published on 11 March 2024 Submitted via Website
Overall Experience

Lead Care is a really good care company, from management to carer they are all very helpful. There has never been a missed visit. As I live 2 hours away it is real peace of mind for me, the app is really good too. I do not have a negative thing to say about Lead Care.

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Review from Susan B (Daughter of Client) published on 11 March 2024 Submitted via Website
Overall Experience

The care for my mother has always been excellent, but support to both myself and my mother over the last six months has been outstanding since she had a fall resulting in a broken hip. This fall has weakened her considerably, she has poor mobility and requires 24-hour care. The carers are very professional, polite and caring towards my mother and she looks forward to seeing them every day.

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Review from A F (Daughter of Client) published on 11 March 2024 Submitted via Website
Overall Experience
The manager was very helpful in sorting an invoice out for me also all the staff are very warm caring and helpful to my dad!
Nothing is too much trouble for them even if you change things!

Thank you Lead Care!

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Review from B R (Son of Client) published on 12 December 2022 Submitted via Postal Card
Overall Experience

Well-managed care provider, always available if needed. Clients are treated respectfully while providing care and support. The staff arrive as expected taking time to engage with the client and taking a real interest in the client through discussion. Would recommend Lead Care.

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Review from Shirley M (Client / Service User) published on 13 September 2022 Submitted via Postal Card
Overall Experience
Had very good care given in the past few months.

Kind, very helpful and very grateful.

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Review from W M (Client / Service User) published on 13 September 2022 Submitted via Postal Card
Overall Experience

Lead Care provides a reliable and caring service four times a day. Nothing is too much trouble, and communication between Lead Care and the client and my family is very good. I would not be able to remain in my home without the carers.

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Review from J W (Client / Service User) published on 7 September 2022 Submitted via Postal Card
Overall Experience

I have been cared for by Lead Care for over two years and can only speak very well of them. They come four times a day and are always cheerful which makes you feel good. They are always kind in all they do. I couldn't wish for a better care team.

Reply from Marina Katsarova, Director at Lead Care

Thank you for your review. We are delighted to hear we're doing well!

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Review from R K (Friend of Client) published on 27 September 2021 Submitted via Postal Card
Overall Experience
All in order!

Thanks for all your continued service.

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Review from A C (Client / Service User) published on 16 March 2021 Submitted via Postal Card
Overall Experience

Very happy with Lead Care. As the name, they are very caring and helpful.

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Review from Penny D (Daughter of Client) published on 9 March 2021 Submitted via Postal Card
Overall Experience

We have been very impressed with the care provided by her live-in carer. This has enabled Mum to spend the last few months in her own home surrounded by her home comforts. Since breaking her hip in January, the care she has received has been wonderful.

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Review from P S (Client / Service User) published on 8 March 2021 Submitted via Postal Card
Overall Experience

I have been treated well with great care and my dignity is always respected. My care has been delivered and my wishes are always paramount. I could not expect any better care if it was my own family.

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Review from Janet E (Client / Service User) published on 8 March 2021 Submitted via Postal Card
Overall Experience

Extremely polite, caring and friendly.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 March 2018
Overall Good
  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

News (0)

News

There are no news items for Lead Care.

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Lead Care.

Meet the Team (0)

There are no Team Members posted yet.

Frequently Asked Questions about Lead Care

How many Carers does Lead Care employ?

Lead Care employs 59 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Lead Care to verify any information. View our terms and conditions. Lead Care has an Enhanced Service - more info.