We have been very impressed with the care provided by her live-in carer.Penny D(Daughter of Client/Service User)
Very happy with Lead Care. As the name, they are very caring and helpful.A C(Client / Service User)
I have been treated well with great care and my dignity is always respected.P S(Client / Service User)
We have been very impressed with the care provided by her live-in carer.Penny D(Daughter of Client/Service User)
Very happy with Lead Care. As the name, they are very caring and helpful.A C(Client / Service User)
I have been treated well with great care and my dignity is always respected.P S(Client / Service User)
At Lead Care, they know that home is where the heart is...
They know that many people would prefer to receive care at home, rather than facing the uncertainty and upheaval of going into a care home. That’s why they will work with you to uphold the ethos that nothing compares to being in your own home, surrounded by the people and things you love.
The types of homecare that they...
At Lead Care, they know that home is where the heart is...
They know that many people would prefer to receive care at home, rather than facing the uncertainty and upheaval of going into a care home. That’s why they will work with you to uphold the ethos that nothing compares to being in your own home, surrounded by the people and things you love.
The types of homecare that they provide include:
- Supporting those with dementia
- Supporting those who have physical health needs or mobility needs
- Providing home visits for companionship
- Respite care to relieve family members or other full-time Carers
- Live-in care services
- Palliative / end-of-life care
The main drive is to support you in staying at home for as long as possible and maintaining your independence and dignity.
To make this happen, they work on creating a robust and positive culture. All staff must fundamentally believe in the provision of great care, alongside being respectful and transparent. The interview process is comprehensive and thorough, as they only want the best staff.
They will also match Carers to a specific client i.e. you can choose who you want to deliver your care. They want all clients to feel safe and comfortable with the staff who will deliver their care. That’s all part of great service delivery.
They also realise that your needs might change over time. With this in mind, they will adapt your care plans and risk assessments so that they accurately reflect your current status, both physically and mentally.
The person-centred and holistic approach means that care provided is client specific and tailored to the individual presentation of each client, so that their Quality of Life improves.
Care Provided by Lead Care
Types of Home Care
Visiting Care
Live-in Care
24 Hour Care
Overnight Care (Waking)
Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
30 minutes
Contract Durations
Ongoing / Long Term
Respite / Short Term
Age Ranges
Older Person Care (65+)
Younger Adult Care (18-65)
Personal Care Services
Washing & Dressing
Toileting Assistance
Medication Assistance (Oral)
Companionship
Continence Care
Feeding & Drinking Assistance
Household Services
Cleaning Service
Food Preparation & Serving
Laundry Service
Shopping Service / Errands
Other Care Provided
Dementia
Parkinson's Disease
Stroke
Cancer Care
Palliative / End of Life Care
Learning Disability / Autism
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Alcohol / Drug Misuse
Hospital Discharge
Funding & Fees
Daily Charges per Person
Type of care
Permanent
Hourly Visiting Care
From £29
Weekly Live-in Care
From £1,200
The price(s) shown are provided by the agency. Contact Lead Care for full pricing details and T&Cs.
Review from Shirley M (Client / Service User) published on 13 September 2022 Submitted via Postal Card•
Overall Experience
Had very good care given in the past few months.
Kind, very helpful and very grateful.
Had very good care given in the past few months.
Kind, very helpful and very grateful.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from W M (Client / Service User) published on 13 September 2022 Submitted via Postal Card•
Overall Experience
Lead Care provides a reliable and caring service four times a day. Nothing is too much trouble, and communication between Lead Care and the client and my family is very good. I would not be able to remain in my home without the carers.
Lead Care provides a reliable and caring service four times a day. Nothing is too much trouble, and communication between Lead Care and the client and my family is very good. I would not be able to remain in my home without the carers.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from J W (Client / Service User) published on 7 September 2022 Submitted via Postal Card•
Overall Experience
I have been cared for by Lead Care for over two years and can only speak very well of them. They come four times a day and are always cheerful which makes you feel good. They are always kind in all they do. I couldn't wish for a better care team.
I have been cared for by Lead Care for over two years and can only speak very well of them. They come four times a day and are always cheerful which makes you feel good. They are always kind in all they do. I couldn't wish for a better care team.
↩Reply from Marina Katsarova, Director at Lead Care
Thank you for your review. We are delighted to hear we're doing well!
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from R K (Friend of Client) published on 27 September 2021 Submitted via Postal Card•
Overall Experience
All in order!
Thanks for all your continued service.
All in order!
Thanks for all your continued service.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from A C (Client / Service User) published on 16 March 2021 Submitted via Postal Card•
Overall Experience
Very happy with Lead Care. As the name, they are very caring and helpful.
Very happy with Lead Care. As the name, they are very caring and helpful.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Penny D (Daughter of Client) published on 9 March 2021 Submitted via Postal Card•
Overall Experience
We have been very impressed with the care provided by her live-in carer. This has enabled Mum to spend the last few months in her own home surrounded by her home comforts. Since breaking her hip in January, the care she has received has been wonderful.
We have been very impressed with the care provided by her live-in carer. This has enabled Mum to spend the last few months in her own home surrounded by her home comforts. Since breaking her hip in January, the care she has received has been wonderful.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from P S (Client / Service User) published on 8 March 2021 Submitted via Postal Card•
Overall Experience
I have been treated well with great care and my dignity is always respected. My care has been delivered and my wishes are always paramount. I could not expect any better care if it was my own family.
I have been treated well with great care and my dignity is always respected. My care has been delivered and my wishes are always paramount. I could not expect any better care if it was my own family.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Janet E (Client / Service User) published on 8 March 2021 Submitted via Postal Card•
Overall Experience
Extremely polite, caring and friendly.
Extremely polite, caring and friendly.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from J S (Wife of Client) published on 1 March 2021 Submitted via Postal Card•
Overall Experience
Reliable, kind carers. Careful use of PPE. My husband is hard of hearing and does find the language difficult so I do have to interpret what I understand to him. We couldn't cope without them coming.
Reliable, kind carers. Careful use of PPE. My husband is hard of hearing and does find the language difficult so I do have to interpret what I understand to him. We couldn't cope without them coming.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Maureen S (Client / Service User) published on 15 February 2021 Submitted via Postal Card•
Overall Experience
Despite the rain, snow and icy conditions the carers turned up daily still cheery and smiling. I find the carers very personable, easy to talk to and clean. They are willing to listen and it is easy to explain how I like things done. When I need an earlier time due to an appointment, the carers...
Despite the rain, snow and icy conditions the carers turned up daily still cheery and smiling. I find the carers very personable, easy to talk to and clean. They are willing to listen and it is easy to explain how I like things done. When I need an earlier time due to an appointment, the carers have always turned up in time to get me ready. I do find that some of the men are reluctant to brush and tie my hair, whereas the ladies just do it. I clip my own hair back on these occasions. Overall, I am very happy with the level of care and personal service I receive. Thank you all.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Carole N (Wife of Client) published on 19 January 2021 Submitted via Postal Card•
Overall Experience
All your staff are friendly on the whole but one or two I tolerate as they are looking after my husband, which is my main concern.
All your staff are friendly on the whole but one or two I tolerate as they are looking after my husband, which is my main concern.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Joan M (Wife of Client) published on 19 January 2021 Submitted via Postal Card•
Overall Experience
My husband and I have been very happy with the care he has received during the last 8 months.
My husband and I have been very happy with the care he has received during the last 8 months.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Peter H (Client / Service User) published on 19 January 2021 Submitted via Postal Card•
Overall Experience
Unfortunately being in a wheelchair because of Parkinson's, having played soccer till 45, cricket till 60, then taking up golf, I found the situation I am in difficult to accept. Then life changed because I have met carers who I refuse to call carers - they are now very dear friends who make my...
Unfortunately being in a wheelchair because of Parkinson's, having played soccer till 45, cricket till 60, then taking up golf, I found the situation I am in difficult to accept. Then life changed because I have met carers who I refuse to call carers - they are now very dear friends who make my life wonderful, thanks to Lead Care.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Mandy M (Daughter of Client) published on 19 January 2021 Submitted via Postal Card•
Overall Experience
Lead Care have provided excellent service to my mum. This has also provided my dad with some much-needed respite, knowing that my mum is in 'capable hands' each day.
The carers are excellent and have built a trusting relationship. They are interested in the people they care for and are genuinely...
Lead Care have provided excellent service to my mum. This has also provided my dad with some much-needed respite, knowing that my mum is in 'capable hands' each day. The carers are excellent and have built a trusting relationship. They are interested in the people they care for and are genuinely concerned about my mum and dad's wellbeing.
I would highly recommend them.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from J B (Wife of Client) published on 22 September 2020 Submitted via Postal Card•
Overall Experience
Our carer is excellent, she is conscientious and very helpful.
Our carer is excellent, she is conscientious and very helpful.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Richard J (Client / Service User) published on 24 June 2020 Submitted via Postal Card•
Overall Experience
The carers are friendly and very helpful.
The carers are friendly and very helpful.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from B H (Client / Service User) published on 21 June 2020 Submitted via Postal Card•
Overall Experience
We have been completely happy with Lead Care. They have given us confidence to move forward in a positive way. Everything is dealt with efficiently and they are easy to contact if necessary, which is very important. The Lead Care manager is first class, always willing to discuss any issues.
We have been completely happy with Lead Care. They have given us confidence to move forward in a positive way. Everything is dealt with efficiently and they are easy to contact if necessary, which is very important. The Lead Care manager is first class, always willing to discuss any issues.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from A L (Daughter of Client) published on 17 February 2020 Submitted via Postal Card•
Overall Experience
My mother needed assistance with her personal care and we found the two carers allocated from Lead Care were sensitive to her needs and requests, able to preserve her dignity and warm and caring so that she felt at ease.
I would like to thank you for the kindness and sensitive care given to my mum...
My mother needed assistance with her personal care and we found the two carers allocated from Lead Care were sensitive to her needs and requests, able to preserve her dignity and warm and caring so that she felt at ease.
I would like to thank you for the kindness and sensitive care given to my mum at a very difficult time.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from M N (Client / Service User) published on 24 January 2020 Submitted via Postal Card•
Overall Experience
My carers at this moment are very at the very least excellent. I have nothing but my admiration for their dedication to their work.
My carers at this moment are very at the very least excellent. I have nothing but my admiration for their dedication to their work.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from P K (Daughter of Client) published on 14 January 2020 Submitted via Postal Card•
Overall Experience
Invaluable service. Staff were on time, considerate and compassionate.
Invaluable service. Staff were on time, considerate and compassionate.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 21 March 2018
Overall Good
CaringGood
EffectiveGood
ResponsiveGood
SafeGood
Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - The service is performing exceptionally well.
Good - The service is performing well and meeting our expectations.
Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
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