Advance Healthcare UK Ltd West Midlands

Saturn Place Suites G11A & G11B, Spring Road, Ettingshall, Wolverhampton WV4 6JX
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1.0 1 Review
  • Advance Healthcare UK Ltd West Midlands, Wolverhampton
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Adult Home Care (18+)
  • Respite Care

Personal Care & Household Services

  • Washing & Dressing
  • Cleaning Service
  • Companionship
  • Laundry Service

Other Care Provided

  • Older Person Care
  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Cancer Care
  • Alcohol / Drug Misuse

Good to Know

Owner

  • Advance Health Care UK Ltd

Person in charge

  • Gillian Hinton (Manager)
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Advance Healthcare UK Ltd West Midlands Reviews (1)

1.0

Advance Healthcare UK Ltd West Midlands has a Review Score of 1.0 (1.000) out of 10, based on 1 reviews in the last 2 years. Over all time Advance Healthcare UK Ltd West Midlands has 1 review.

Overall Experience

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  • 0
  • 0
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  • 1

Date Published

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Review from J R (Nephew of Client) published on 8 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Hands down the worst company I have ever had to deal with. Not care company, just company full stop. The stories I have,which are all backed up and documented with photographs, phone calls and emails, would leave you gobsmacked. From doors being left unlocked on numerous occasions, front door key being
lost, tablets going missing, visiting times and lengths of visirs often being missed and not adhered to, the house being left with excrement trodden and baked into carpets and floor without us being notified,but most seriously, a household appliance being burnt and left unusable by a carer because it was left on to long. The smouldering plastic pot which had burnt and melted was left by the carer, and my 89 year old relative tried to clean it up. In the process, accidentally getting some of the still smouldering plastic residue onto himself which stuck to and burnt a hole through his clothing! Meetings had, apologies given, items replaced, but that's really not the point, is it?
AVOID!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 1.0 (1.000)

Overview of Review Score

The Review Score of 1.0 (1.000) out of 10 for Advance Healthcare UK Ltd West Midlands is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 1.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 1.000 for Advance Healthcare UK Ltd West Midlands is calculated as follows: ( (6 Very Poors x 1) ) ÷ 6 Ratings = 1

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Advance Healthcare UK Ltd West Midlands is based on 0 Positive Reviews in the last 24 months and is calculated as follows: 0 = 0

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Mar 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

Meet the Team (0)

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Frequently Asked Questions about Advance Healthcare UK Ltd West Midlands

What Type of Services does Advance Healthcare UK Ltd West Midlands offer?

Advance Healthcare UK Ltd West Midlands offers Home Care.

How many Carers does Advance Healthcare UK Ltd West Midlands employ?

Advance Healthcare UK Ltd West Midlands employs 296 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Advance Healthcare UK Ltd West Midlands to verify any information. View our terms and conditions. Advance Healthcare UK Ltd West Midlands has an Basic Service - more info.