Audley Care Ellerslie

Audley Ellerslie Abbey Road, Malvern WR14 3HL
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9.1 27 Reviews
  • Audley Care Ellerslie, Malvern
Audley Care Ltd (Audley Care Malvern) provides home care that can be tailored to your needs, including personal care, domestic support and health management. Care can involve help getting in and out of bed, help with dressing and bathing, as well as preparing medication and continence care.

Care assistants are skilled at providing support with cooking, laundry, vacuuming, ironing other housework. In addition to supporting clients when attending medical appointments, collecting prescriptions as well as offering home from hospital support is provided.

Audley Care Ltd (Malvern) is registered with the Care Quality Commission (CQC) and care assistants are thoroughly trained and qualified to ensure that high-quality care is delivered.
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Care Provided

Types of Home Care

  • Visiting Care
  • 24 Hour Care

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £25 – £32

Fees are dependent on services required, these can be discussed in more details at point of enquiry

These prices are only a guideline, please contact Audley Care Ellerslie to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Ilona Zvagina (Manager)

Audley Care Ellerslie Reviews (27)

9.1

Audley Care Ellerslie has a Review Score of 9.1 (9.083) out of 10, based on 4 reviews in the last 2 years.
Over all time Audley Care Ellerslie has 27 reviews.

Overall Experience
  • 20
  • 7
  • 0
  • 0
  • 0
Date Published
  • 27
  • 2
  • 2
  • 4
  • 23
Reviewer Connection to Audley Care Ellerslie
  • 14
  • 4
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 27, showing 21-27
Review from G G (Client) published on 29 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Having had carers in my home since May 2019 they have been very good in caring for me and keeping to their time schedule both morning and evening. A very good system and reliable service.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Bridget R (Wife of Client) published on 14 August 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
My husband has dementia. He is now in a care home where he has been since April of this year. Before that I, his wife was caring for him at home. I used the services of Audley Care occasionally when I needed to go out alone. The carers were very good sitting with him and occasionally took him out for
a walk. It would have been better if they had bought some sort of games or had some other interaction with him rather than just sitting with him.
He didn’t like it when a carer came to be with him and ‘hid in his room.
The care was very expensive.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from C P (Husband of Client) published on 3 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very friendly, helpful and considerate. They make the task of looking after my wife much easier.
Reply from Marie Kaye at Audley Care Ellerslie

That you for your positive review we pride ourselves in providing good quality care. I will pass on your review to the team.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Louise S (Daughter of Client) published on 21 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very personable and professional organisation.
My mother enjoys the company and feels the staff are extremely respectful and polite.
Reply from Marie Kaye at Audley Care Ellerslie

Thank you for reviewing our service and for your positive comments. We are proud of the outstanding care that our care workers deliver, I will pass your feedback on to our team.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Ernest H (Client) published on 19 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Really good service. Very caring and efficient and excellent. Very pleased with everything.
Reply from Marie Kaye at Audley Care Ellerslie

Thank you for taking the time to review our service and I will pass on your positive comments to our team.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from B R (Client) published on 19 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I use the cleaning service as my husband has dementia. All the women who come to clean are very nice and do an excellent job. The only problem is that we rarely have the same person every time. I have asked if we can have the same person each time but apparently not possible. I also said it is difficult
having a cleaner who is new to Audley Care Ellerslie as they need some induction to my house. I need to take my husband out daily.
Reply from Marie Kaye at Audley Care Ellerslie

Thank you for your feedback. I will pass on your comments to the team and the manager will be in touch to review your services.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from A D (Client) published on 17 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having been in hospital and having had a total hip replacement, I was very nervous about coming home. However, I didn't need to worry because of my carers from Audley Care were so efficient and so caring. They gave me the help I needed to rebuild my confidence, gradually helping me to cope by myself,
in showering, dressing, exercising and generally learning to live again. After the first few weeks, I was able to do a lot more and that came from the help and care of my carers, whom I would thoroughly recommend. P.S. They were also excellent cooks - and drivers!
Reply from Marie Kaye at Audley Care Ellerslie

Thank you for your positive review, we are proud of the work our care workers do for our customers and they thrive to provide an outstanding service.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.1 (9.083)

Overview of Review Score

The Review Score of 9.1 (9.083) out of 10 for Audley Care Ellerslie is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 4 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.833 for Audley Care Ellerslie is calculated as follows: ( (21 Excellents x 5) + (2 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 24 Ratings = 4.833
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Audley Care Ellerslie is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Mar 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (4)

Meet the Team (1)

Ilona

Ilona Zvagina

Job Title: Care Branch Manager Joined: 2018

Over 12 years experience working in Social Care, NVQ Level 5 and Manual handling trainer.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Audley Care Ellerslie to verify any information. View our terms and conditions. Audley Care Ellerslie has an Enhanced Service - more info.