Fountain of Health Ltd

40 Westbury Road, Ipswich IP4 4RF
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8.0 7 Reviews
  • Fountain of Health Ltd, Ipswich
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Hospital Discharge

Good to Know

Owner

  • Fountain of Health Ltd

Person in charge

  • Ester Musana (Manager)
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Fountain of Health Ltd Reviews (7)

8.0

Fountain of Health Ltd has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years.
Over all time Fountain of Health Ltd has 7 reviews.

Overall Experience
  • 7
  • 0
  • 0
  • 0
  • 0
Date Published
  • 7
  • 0
  • 0
  • 1
  • 6
Reviewer Connection to Fountain of Health Ltd
  • 3
  • 2
  • 2
Total of 7, showing 1-7
Review from M S (Client) published on 4 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am currently receiving care from the wonderful carers who work for Fountain of Health Ltd. Nothing is too much trouble for them and they always bring a smile to brighten their visits. The carers are professional, super courteous and totally trustworthy. I would recommend this service to anyone needing
care.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Maureen L (Wife of Client) published on 7 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fountain of Health are excellent. My husband was shown compassion, kindness and they gave him wonderful care.
He loved all of them. He loved talking to them at the start of his care package but as he declined they still chatted away with him.
No words can express my grateful thanks. The manager was
so kind to us both and we had a laugh along the way to lighten the mood.
Thank you to the manager and your wonderful staff and I would be grateful if you could pass on my thanks to them.
Would you also say Happy Birthday to one member of staff on the 25th March.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Pat S (Daughter of Client) published on 7 October 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother had a live-in carer for her final days at home. I cannot recommend this carer highly enough. She treated my mother as if she was her own mother and was by her side as she passed away. We could not have asked for more. Thank you so much.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Rosemary C (Daughter of Client) published on 30 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you so very much for all your care, attention and love you gave my mother during her illness. Also, the help that you gave dad and l making it easier to cope, always speaking to us before you attended to mum telling us what you had done and the handshake before you left.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Rachel S (Wife of Client) published on 13 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you for the care your team showed to my husband. Nothing was too much trouble, the carers were reliable, and they did everything they could to ensure his last days were comfortable. Please pass a particular thanks on two particular members of staff. We will never forget their kindness. They came
into our home for six months and got to know us well, treating my husband with such respect and care that he was always pleased to see them. We will always remember the handshake that they gave my husband every time they parted. They also gave me the support I needed during the tough times. We will never forget the help we received from Fountains of Health, and would fully recommend you to anyone who needed such help.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Gail A (Client) published on 10 November 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you so much for the sincere care and support you gave our beloved wife/mum in her final weeks she spent at home. You and your team showed the utmost respect and compassion and for that we will be forever grateful.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Gillian G (Client) published on 12 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers are very caring, they brighten the day!
Nothing is too much bother for them to do, they are always looking for jobs to do to help.
I'm glad I found them.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for Fountain of Health Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Fountain of Health Ltd is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Fountain of Health Ltd is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Oct 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

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Frequently Asked Questions about Fountain of Health Ltd

What Type of Services does Fountain of Health Ltd offer?

Fountain of Health Ltd offers Home Care.

How many Carers does Fountain of Health Ltd employ?

Fountain of Health Ltd employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Fountain of Health Ltd to verify any information. View our terms and conditions. Fountain of Health Ltd has an Basic Service - more info.