Golden Keys Care Agency Ltd

Unit 1, 377 Southchurch Road, Southend-on-Sea SS1 2PQ
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2 Reviews
  • Golden Keys Care Agency Ltd, Southend-on-Sea
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Care Provided by Golden Keys Care Agency Ltd

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing

Other Care Provided

  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Good to Know

Owner

  • Golden Keys Care Agency Ltd
  • Privately Owned

Person in Charge

  • Josephine Matsika (Manager)
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Golden Keys Care Agency Ltd Reviews (2)

Over all time Golden Keys Care Agency Ltd has 2 reviews.

Overall Experience
  • 1
  • 0
  • 0
  • 0
  • 1
Date Published
  • 2
  • 0
  • 0
  • 0
  • 2
Reviewer Connection to Golden Keys Care Agency Ltd
  • 1
  • 1
Total of 2, showing 1-2
Review from P W (Wife of Client) published on 13 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has been having this company for 6 weeks now and up until now carers have been very polite caring and respectful to my husband's needs. He has Parkinson’s so can be a bit temperamental but the carer that comes is very patient with him and talks respectfully to him.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Y G (Daughter of Client) published on 28 April 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
Very disappointed by the level of care provided by some carers who attend to my father. They lie about the times they arrive and leave. Staff are inexperienced and lack training. Personal care is sometimes non-existent. Other times are minimal. No drink is given quite often. My father has been left
in a sodden pad this morning from the night before. No attempt to change it or wash him or put clean clothes on.
The care plan is not adhered to, or even viewed. Staff turnover is high.
The care coordinator when contacted, which has been numerous times, makes excuses for his staff and colludes with them. Therefore nothing is done to improve the level of care. There appears to be no formal complaints procedure.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money

Overview of Review Score

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Jan 2024

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

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Frequently Asked Questions about Golden Keys Care Agency Ltd

What Type of Services does Golden Keys Care Agency Ltd offer?

Golden Keys Care Agency Ltd offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Golden Keys Care Agency Ltd to verify any information. View our terms and conditions. Golden Keys Care Agency Ltd has an Basic Service - more info.