Care Provided by Golden Keys Care Agency Ltd
Contract Durations
- Ongoing / Long Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care
- Washing & Dressing
Other Care Provided
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Funding & Fees
Contact Golden Keys Care Agency Ltd to get a personalised quote
Good to Know
Owner
- Golden Keys Care Agency Ltd
- Private Owned
Person in charge
- Josephine Matsika (Manager)
Are you the Owner/Manager of Golden Keys Care Agency Ltd?View your Advertising Options
Golden Keys Care Agency Ltd Reviews (2)
Over all time Golden Keys Care Agency Ltd has 2 reviews.
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Golden Keys Care Agency Ltd
Loading...
Review from P W (Wife of Client) published on 13 December 2023 Submitted via Website•
Overall Experience
My husband has been having this company for 6 weeks now and up until now carers have been very polite caring and respectful to my husband's needs. He has Parkinson’s so can be a bit temperamental but the carer that comes is very patient with him and talks respectfully to him.
My husband has been having this company for 6 weeks now and up until now carers have been very polite caring and respectful to my husband's needs. He has Parkinson’s so can be a bit temperamental but the carer that comes is very patient with him and talks respectfully to him.
Review from Y G (Daughter of Client) published on 28 April 2023 Submitted via Website•
Overall Experience
Very disappointed by the level of care provided by some carers who attend to my father. They lie about the times they arrive and leave. Staff are inexperienced and lack training. Personal care is sometimes non-existent. Other times are minimal. No drink is given quite often. My father has been left...
Very disappointed by the level of care provided by some carers who attend to my father. They lie about the times they arrive and leave. Staff are inexperienced and lack training. Personal care is sometimes non-existent. Other times are minimal. No drink is given quite often. My father has been left in a sodden pad this morning from the night before. No attempt to change it or wash him or put clean clothes on.
The care plan is not adhered to, or even viewed. Staff turnover is high.
The care plan is not adhered to, or even viewed. Staff turnover is high.
The care coordinator when contacted, which has been numerous times, makes excuses for his staff and colludes with them. Therefore nothing is done to improve the level of care. There appears to be no formal complaints procedure.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 21 July 2026Overall
Requires improvement
Requires improvement
- CaringGood
- EffectiveRequires improvement
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (0)
News
There are no news items for Golden Keys Care Agency Ltd.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Golden Keys Care Agency Ltd.
Accreditations
There are no accreditations posted yet for Golden Keys Care Agency Ltd.
Meet the Team (0)
There are no Team Members posted yet.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Golden Keys Care Agency Ltd to verify any information. View our terms and conditions. Golden Keys Care Agency Ltd has a Basic Service -what a Basic Service includes.