Golden Keys Care Agency Ltd

Unit 1, 377 Southchurch Road, Southend-on-Sea SS1 2PQ
Review Us
8.0 2 Reviews
  • Golden Keys Care Agency Ltd, Southend-on-Sea
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Care Provided

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing

Other Care Provided

  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Good to Know

Owner

  • Golden Keys Care Agency Ltd

Person in charge

  • Josephine Matsika (Manager)
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Golden Keys Care Agency Ltd Reviews (2)

8.0

Golden Keys Care Agency Ltd has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time Golden Keys Care Agency Ltd has 2 reviews.

Overall Experience

  • 1
  • 0
  • 0
  • 0
  • 1

Date Published

2
0
0
1
1

Review from P W (Wife of Client) published on 13 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been having this company for 6 weeks now and up until now carers have been very polite caring and respectful to my husband's needs. He has Parkinson’s so can be a bit temperamental but the carer that comes is very patient with him and talks respectfully to him.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Y G (Daughter of Client) published on 28 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Very disappointed by the level of care provided by some carers who attend to my father. They lie about the times they arrive and leave. Staff are inexperienced and lack training. Personal care is sometimes non-existent. Other times are minimal. No drink is given quite often. My father has been left
in a sodden pad this morning from the night before. No attempt to change it or wash him or put clean clothes on.
The care plan is not adhered to, or even viewed. Staff turnover is high.
The care coordinator when contacted, which has been numerous times, makes excuses for his staff and colludes with them. Therefore nothing is done to improve the level of care. There appears to be no formal complaints procedure.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for Golden Keys Care Agency Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Golden Keys Care Agency Ltd is calculated as follows: ( (5 Excellents x 5) ) ÷ 5 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Golden Keys Care Agency Ltd is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Jan 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Frequently Asked Questions about Golden Keys Care Agency Ltd

What Type of Services does Golden Keys Care Agency Ltd offer?

Golden Keys Care Agency Ltd offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Golden Keys Care Agency Ltd to verify any information. View our terms and conditions. Golden Keys Care Agency Ltd has an Basic Service - more info.