Golden Keys Care Agency Ltd
Unit 1, 377 Southchurch Road, Southend-on-Sea SS1 2PQOther Home Care Providers you may be interested in:
Care Provided by Golden Keys Care Agency Ltd
Contract Durations
- Ongoing / Long Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
Other Care Provided
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Good to Know
Owner
- Golden Keys Care Agency Ltd
- Private Owned
Person in charge
- Josephine Matsika (Manager)
Golden Keys Care Agency Ltd Reviews (2)
Over all time Golden Keys Care Agency Ltd has 2 reviews.
My husband has been having this company for 6 weeks now and up until now carers have been very polite caring and respectful to my husband's needs. He has Parkinson’s so can be a bit temperamental but the carer that comes is very patient with him and talks respectfully to him.
The care plan is not adhered to, or even viewed. Staff turnover is high.
The care coordinator when contacted, which has been numerous times, makes excuses for his staff and colludes with them. Therefore nothing is done to improve the level of care. There appears to be no formal complaints procedure.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 18 January 2024- Caring Good
- Effective Good
- Responsive Good
- Safe Requires improvement
- Well-led Requires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (0)
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Awards / Recognitions (0)
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Meet the Team (0)
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