Trinity Homecare - East of England

The Lilly Suite, Nowton Court Village, Nowton Road, Bury St Edmunds IP29 5LU
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10 12 Reviews
  • Trinity Homecare - East of England, Bury St Edmunds
Trinity Homecare – East of England: Local Care with a National Reputation

Formerly known as Berkeley Home Health, Trinity Homecare – East of England brings trusted, high-quality care to individuals and families across Suffolk and the surrounding areas. As part of the award-winning Trinity Homecare Group, the team is committed to helping people live safely, confidently, and independently in their own homes.

Why Choose Trinity Homecare – East of England?

Backed by years of local expertise and the support of a nationally recognised care provider, Trinity Homecare offers tailored services built on genuine compassion and continuity. Whether it’s short-term support or ongoing live-in care, the team works closely with clients and families to ensure peace of mind every step of the way.

Services Include:
• Personal care such as washing, dressing, and medication assistance
• Companionship and social engagement
• Help with shopping, errands, and attending appointments
• Meal preparation and domestic support
• Full-time live-in care
• Specialist support for dementia, Alzheimer’s, and Parkinson’s
• Palliative and end-of-life care
• Night sitting and sleep-in services
• Family respite and 24-hour on-call support

Careers at Trinity Homecare – East of England

The service offers rewarding roles for caring professionals. Staff benefits include:
• Flexible hours and competitive pay
• Weekend and evening enhancements
• Paid mileage, holiday pay, and pension scheme
• Health cash plans and referral bonuses
• Full induction and continuous professional training

All carers are DBS-checked, fully insured, and supported to deliver outstanding care.

Contact Today
Discover how Trinity Homecare – East of England can provide the care and support your family deserves. Trusted care, delivered locally with heart.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £35 – £40.75
  • Weekly Live-in Care Fees: £1190 – £2646

These prices are only a guideline, please contact Trinity Homecare - East of England to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Karen Spry (Business Manager)

Trinity Homecare - East of England Reviews (12)

10

Trinity Homecare - East of England has a Review Score of 10 (9.966) out of 10, based on 10 reviews in the last 2 years. Over all time Trinity Homecare - East of England has 12 reviews.

Overall Experience

  • 10
  • 2
  • 0
  • 0
  • 0

Date Published

12
5
6
10
2

Review from C G (Daughter of Client) published on 24 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the quality of care my father receives from the team. The carers are kind, considerate and put my father at his ease. He appreciates their assistance, their concern for his dignity and welfare and enjoys their company.
The carers and the office staff are always so very helpful.
It has made life easier knowing he is well looked after by such a great team.

Reply from George Neel, Group Commercial Director at Trinity Homecare - East of England

Thank you so much for your heartfelt review. We are truly grateful that you've taken the time to share your experience. It means a great deal to hear that our team's care, kindness and professionalism have made such a positive difference for your father - and for you. Providing support that brings dignity, comfort and peace of mind is at the heart of what we do, and it's wonderful to know that our carers and office staff have lived up to that promise. We'll be sure to pass on your kind words to everyone involved in your father's care. Your feedback is deeply appreciated. Warm regards, The team at Trinity Homecare

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Review from Angela C (Daughter of Client) published on 10 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given by my mother's carers at Nowton Court is excellent and has been since she started receiving this care some time ago. The managers and the carers are all very kind, able and understanding of my mother's needs and she is clearly fond of all of them. Everything possible is done to ensure
that my mother is comfortable and happy, thus giving her the best possible quality of life. When visiting my mother it is clear that my mother enjoys her life there and enjoys the laughter and light-hearted conversations between her and her carers. Communication between the carers and those close to my mother is very good, which is important to me and others close to her. In short, all those who are close to her know that she is in good hands and I would like to thank all those involved in her care.

Reply from Karen Spry, Registered Manager at Trinity Homecare - East of England

Thank you so much for your kind and thoughtful words. We are truly grateful for your feedback and are delighted to hear that your mother feels comfortable, happy, and well cared for with the Trinity Team. It means a great deal to us that she enjoys the company of our team and that the atmosphere we strive to create-filled with kindness, laughter, and understanding-is making a positive difference in her life. We also greatly appreciate your recognition of the communication between our team and your family. Keeping loved ones informed and involved is something we value deeply, and we're so pleased to know it brings you reassurance. On behalf of everyone at Trinity, thank you for your trust and appreciation. It is a privilege to care for your mother.

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Review from J P (Client) published on 30 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy with all the team, all of the girls are lovely. I am grateful for everything they do. The service has been excellent, I have my regular carers who come to see me. I would Highly recommend Trinity to anyone.

Reply from Karen Spry, Registered Manager at Trinity Homecare - East of England

Thank you so much for your kind words and wonderful feedback! We're truly grateful for your appreciation and are so pleased to hear that you're happy with the care and support provided by our team. It's especially lovely to know that having regular carers makes a positive difference for you. Your recommendation means a great deal to us, and we'll be sure to share your message with the team. Thank you again for your trust in Trinity!

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Review from Gill H (Daughter of Client) published on 30 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service provided is excellent.
The team are caring, thoughtful and supportive. Led by an amazing manager who is always willing to help. Everyone is "in tune" with my mum's needs at all times. They are able to care for her with patience and understanding, even when she is awkward!
Phone calls about
her are not limited to office hours and they are always willing to help any other outside services-including doctors, paramedics and the staff at Nowton Court where she lives.
What an outstanding team.
Thank you.

Reply from Karen Spry, Registered Manager at Trinity Homecare - East of England

Thank you so much for your kind and heartfelt words. We're truly grateful for your feedback and are delighted to hear that you've had such a positive experience with our team. It means a great deal to know that our care, compassion, and commitment to your mum's well-being have made a difference.We're especially proud to hear that you feel supported not just by our team, but also through our collaboration with other professionals involved in her care. We strive to ensure every individual is treated with the patience, dignity, and respect they deserve-especially during more challenging moments.Your recognition is incredibly encouraging for the whole team, and we'll be sure to share your lovely comments with everyone. Thank you again for your trust and support.

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Review from Nick Z (Power of Attorney of Client) published on 16 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic people doing a difficult job superbly... I will never forget their caring efforts for my cousin .
For the last 6 years they have been like a second family to him. They have gone above and beyond for him every time

Reply from Karen Spry, Registered Manager at Trinity Homecare - East of England

Thank you so much for taking the time to write a review. We are so pleased you are happy with your care and the service you receive for your cousin over the last 6 years. I will pass on your comments to the rest of the team. We wish you all the best for the future. Best Wishes

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Review from Elizabeth O (Daughter of Client) published on 18 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very grateful to all at Berkeley Home Health for the support they give to our father in enabling him to continue living in his own home. We have a regular pool of exceptional and experienced carers who are kind, compassionate and responsible, ensuring that our father is treated with warmth, dignity
and respect as if he was a member of their own family - we cannot thank them enough for the professional way in which they undertake their duties. Berkeley Home Health and their carers have been able to adapt to our father's changing circumstances as required and routinely go above and beyond. It makes our lives a lot easier knowing that he is in such good hands. We would have no hesitation in recommending Berkeley Home Health to anyone else in need of a home care service.

Reply from Karen Spry, Registered Manager at Trinity Homecare - East of England

Thank you for your heartfelt review. It means so much to us that the care we provide has made a positive impact on your father's life and yours. We're proud of our carers for their kindness, compassion and professionalism, treating your father with the dignity and warmth he deserves. Adapting to our client's changing needs is at the core of what we do and we're glad it's brought you peace of mind. We truly appreciate your trust and recommendation. If there's ever more we can do to support you, please let us know. Thank you again!

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Review from Sophie T (Daughter of Client) published on 13 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the initial meeting with Berkeley managers, we knew that they were to provide our parents with the best care. Their professionalism, warmth, and attention did not go unnoticed and they continued to constantly go above and beyond to provide excellent care for the changing needs of our parents.
Having not used care companies previously, but with our parent's health deteriorating our priority was that the needs of our parents were met and we could be reassured they were looked after and cared for. Not only have Berkeley staff ensured this, but they also provided some companionship to our mum and tailored care during an extremely difficult time. Their dedicated support and care have given peace of mind to our family and we are hugely grateful for their continued involvement. Highly recommended to other families looking for a home care service.

Reply from Karen Spry, Registered Manager at Trinity Homecare - East of England

Thank you so much for taking the time to write a review. We are so pleased you are happy with your care and the service you receive for your parents at such a difficult time. I will pass on your comments to the rest of the team. Best Wishes, The East of England Branch Team (Name: The East of England Branch Team Email: info@berkeleyhomehealth.com Position: The East of England Branch Team)

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Review from Janet S (Daughter of Client) published on 26 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad had another care company but it wasn’t very good so we went to Berkeley. All I can say is after they had been my dad smiled for the first time in a long time, he had been fully bedbathed, shaved, everything and he said it felt so nice, bless him. I can’t fault the carers who have visited, nothing
was too much trouble. They are so caring and kind in everything they do. They are tidy, well presented and don’t leave any mess. Thank you so much Berkeley Care for taking such good care of my dad.

Reply from The East of England Branch Team, The East of England Branch Team at Trinity Homecare - East of England

Dear Janet, Thank you so much for taking the time to write a review. We are so pleased you are happy with your care and the service you receive for your father. We will pass on your comments to the rest of the team. Best Wishes, The East of England Branch Team

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Review from Jackie S (Sister of Client) published on 16 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Berkeley Home Health for over 4 years firstly for my older brother who has autism and learning disabilities and last year for my elderly step-father. I contacted the local manager back in December 2023 after my elderly mother had a fall and we needed help caring for her. The manager
and the admin team have been amazing and so very supportive. All the carers who come to each of the family members whether they are the regular carers for my brother and step-father or new faces we are meeting to help my mum – every single person has been kind, caring and compassionate and always goes out of their way to help and make life easier for all. I can’t thank the manager and the whole team enough for their help and support when we so desperately needed it.
I would highly recommend this agency for the care, compassion and support they give the client but also for recognising and understanding the stress and worry and giving support to the rest of the family.

Reply from Berkeley Home Health East of England, The East of England Team at Trinity Homecare - East of England

Thank you so much for taking the time to write a review. We are so pleased you are happy with your care and the service you receive for your family. We will pass on your comments to the rest of the team.


Best Wishes,

The Berkeley Home Health Team

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Review from S R (Daughter of Client) published on 13 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The office team understand our needs and requests. We have a regular pool of excellent experienced carers who often go beyond their remit as they are compassionate, and it's not just a job. Particularly when we go away, we are confident Mum will be well looked after.

Reply from The East of England Branch Team, The East of England Branch Team at Trinity Homecare - East of England

Thank you for taking the time to write a review. We are very pleased to hear that you are happy with the care your mum is receiving and that you feel she is in good hands when you are on holiday. Best Wishes, The East of England Branch Team.

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Review from Bryony A (Daughter of Client) published on 4 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care agency helped us over a difficult time transferring from another care agency after my mother had been hospitalised and put in a care home by social services. Since we got my mother home I have been very happy with the care this agency has been providing. Whenever I require their support, they
always try their best to accommodate my mother's needs. The carers have always treated my mother very well and are patient with her dementia. They are kind and supportive of her needs whether to do with washing, eating, getting dressed or hospital/surgery appointments. The staff at the office and the carers are friendly and helpful and do their best to keep us informed of medical, supply issues etc. I would definitely recommend this agency.

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Review from L C (Client) published on 23 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care I receive from all the staff who help me with my daily shower etc cannot be faulted. They are all efficient, polite and friendly, treating me with kindness and respect.
On the occasions it may be necessary to contact the office, I always receive the same friendly service. Thank you all very
much!

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Current Review Score: 10.0 (9.966)

Overview of Review Score

The Review Score of 10 (9.966) out of 10 for Trinity Homecare - East of England is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.966 for Trinity Homecare - East of England is calculated as follows: ( (57 Excellents x 5) + (2 Goods x 4) ) ÷ 59 Ratings = 4.966

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Trinity Homecare - East of England is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Dec 2018

Overall
Outstanding

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (4)

Meet the Team (1)

Karen

Karen Spry

Job Title: Branch Manager

Joined: 2021

Karen has been working for Trinity Home Care at the East of England Branch for over 4 years. She is responsible for ensuring her clients receive high-quality visiting care at home from well-trained and supported carers. Karen started her career in business, having completed her AAT Accountancy and NVQ in Business, but left her role to provide care to her father who had cancer of the oesophagus for 6 years. Having helped support her father to the end of his life, ignited a passion in Karen to care for and support others. Karen then joined a local domiciliary care company as a carer, later being promoted to a field care supervisor and care co-ordinator, later becoming Care Manager of their Bury St Edmonds branch.

Frequently Asked Questions about Trinity Homecare - East of England

What Type of Services does Trinity Homecare - East of England offer?

Trinity Homecare - East of England offers Home Care.

How many Carers does Trinity Homecare - East of England employ?

Trinity Homecare - East of England employs 21 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Trinity Homecare - East of England to verify any information. View our terms and conditions. Trinity Homecare - East of England has an Enhanced Service - more info.