Over all time Victory Social Care Enterprise has 1 review.
Overall Experience
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Review from Jill A (Daughter of Client) published on 2 November 2018
Submitted via Website • Report
Overall Experience5.0 out of 5
I transferred my mum to the care of Oderma House as I was unhappy with the care she was receiving elsewhere.
I found the staff to be extremely friendly and helpful and very caring. They were very keen to understand my mum's needs, interests and likes/dislikes. We discussed the care and what we wanted
for my mum so she could return home and be independent again.
The home was very welcoming, mum's room was lovely and clean, the ensuite facilities are a good size, she had her own TV, there was plenty of space in the room. The dining room was set out lovely, fresh food is cooked daily, mum was asked what she wanted to eat and her needs were catered for. She was very happy with the care and time spent on her recuperation. Thank you for taking great care of her.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Overview of Review Score
Regulatory Rating
Care Quality Commission (CQC) Rating
Date:
7 Oct 2022
Overall
Requires improvement
Caring
Good
Effective
Requires improvement
Responsive
Good
Safe
Requires improvement
Well-led
Requires improvement
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Frequently Asked Questions about Victory Social Care Enterprise
What Type of Services does Victory Social Care Enterprise offer?
Victory Social Care Enterprise offers Home Care.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Victory Social Care Enterprise to verify any information. View our terms and conditions. Victory Social Care Enterprise has an Basic Service - more info.