Faiths Care Ltd

The Colchester Business Centre, Hawkins Road, Colchester CO2 8JX
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9.9 24 Reviews
  • Faiths Care Ltd, Colchester
Faiths Care in Colchester is a domiciliary care agency .

It provides personal care and other care services to people living in their own homes including people living with dementia, older people and people with a physical
disabilities.

People's safety is a priority and they receive consistent support from staff who knew them well.

Improved recruitment practices and well organised rotas meant staff are not rushed. They have good information about people's individual needs and guidance about how to minimise risk.

Good communication and planning mean people continue to receive safe care when their usual care staff are not available.

Staff have enough time to care for people and develop compassionate relationships with them and their families.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Our fees are based on the length of the visit therefore an accurate price can only be given on assessment or during an over the phone consultation.

Good to Know

Owner

  • Faiths Care Ltd

Person in charge

  • Clare Stevens (Registered Manager)

Faiths Care Ltd Reviews (24)

Total of 24, showing 1-20
9.9

Faiths Care Ltd has a Review Score of 9.9 (9.928) out of 10, based on 12 reviews in the last 2 years. Over all time Faiths Care Ltd has 24 reviews.

Overall Experience

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Date Published

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Review from C P (Son of Client) published on 20 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is very happy with the care she receives on a daily basis during a traumatic period in her life. The staff make time to chat to her to make her comfortable while carrying out the tasks requested. No hesitation in recommending Faiths Care.

Reply from Clare Stevens, Branch Manager at Faiths Care Ltd

Thank you for completing this review. We will pass this on to the care staff who attends mum.

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Review from L L (Client) published on 30 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Been with this company a long time over 8 years. All carers arrived on time if not they let me know why. Can approach the management and they will sort out your any problems or change time if needed they there to help you'll l never had a problem. All office staff are helpful in always staff are very
good and go beyond their duty to help me.

Reply from Clare Stevens, Branch Manager at Faiths Care Ltd

Thank you for taking the time to write this review. We are pleased to hear that you are happy with the carers and all management staff that have full involvement in your care.

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Review from Tara M (Daughter of Client) published on 28 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Faiths care stepped in, from a very traumatic and upsetting experience with a bad care agency resulting in me having to provide my mums care myself. My mum is now happier and settled and I no longer have to worry or intervene in her care. All staff that have visited mum are friendly, caring, respectful
and very good at their job, mum trusts them completely and is making excellent progress in her rehab after surgery , now she is very settled. Mum is fiercely independent and she doesn't feel patronised or at all concerned, she quite often talks to me about the conversations she has with the carers etc. I would highly recommend this agency for their outstanding commitment to their clients physical and mental wellbeing, their friendly can do approach and for giving me peace of mind knowing my mum is safe and in very capable caring hands. From the thorough risk assessment and management involvement to ensure things are going well, which is very reassuring, keep up the good work Team

Reply from Clare Stevens, Branch Manager at Faiths Care Ltd

Thanks for taking the time to write this review. We are pleased to hear that you are happy with your mum's care

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Review from Helen O (Daughter of Client) published on 27 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care providers - finally found after a multitude of very inferior and dangerous providers. They all take pride in their work - are punctual - don't hesitate to wash, clean and care for Mum in a dignified manner. Mum has Dementia which means a lot of repetitiveness, which each carer listens
to like they've heard it the first time. they share their own lives with her so Mum knows about them as well which is good for interaction. They are very flexible with my needs to and support if I need to make any adjustments. Additionally they have dealt promptly and professionally when Mum has been unwell - even preventing a stroke from worsening by spotting tell tale signs. I cannot fault this company, my only regret is that I didn't have them sooner. Simply brilliant.

Reply from Clare Stevens, Branch Manager at Faiths Care Ltd

Thanks for taking the time to write this review. We are pleased to hear that you are happy with mum's care. We will pass this over to the care team.

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Review from Graham S (Son of Client) published on 23 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has had difficulties this month and faiths have been proactive in contacting doctors and social services in these matters and kept me up to date at all times. Very professional and caring and just what we need.

Reply from Clare Stevens, Branch Manager at Faiths Care Ltd

Thank you for taking the time to write this review. We are pleased to hear that you are happy with mum's care

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Review from Alison A (Daughter of Client) published on 22 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum who is 99 needs help at home so she can stay independent. We had one or two teething problems at the beginning because we had never had carers for my mum before, but these were sorted out immediately. My mum really likes her carers and they are so good with her. I would not hesitate to recommend
Faithcare. Thank you for giving us the piece of mind we need.

Reply from Clare Stevens, Branch Manager at Faiths Care Ltd

Thank you for your kind words. We shall ensure that the carers are passed on your thanks.

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Review from Lawrence B (Husband of Client) published on 22 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very pleased how well my wife was looked after over several months. The carers were efficient, cheerful and compassionate, and my wife was very happy with them. I always had a weekly schedule sent to me by email, and if the carers were delayed I was told by phone how soon they would arrive, which,
at meal times, was essential. Thank you.

Reply from Clare Stevens, Branch Manager at Faiths Care Ltd

Thank you for your kind words. We shall ensure that the carers are passed on your thanks

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Review from Colin H (Client) published on 1 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers do a difficult job. I have always found them polite, caring and helpful. They are always willing to do whatever household chores I ask of them. Some show more initiative than others but that is human nature.

Reply from Faith Cook, Director at Faiths Care Ltd

Thank you for taking the time to write this review. We are pleased to hear that you are happy with the carers that attend and will pass it on to our carers.

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Review from P H (Son of Client) published on 22 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was extremely grateful, to see how very happy and content my mum was during the period that her daughter was away on Holiday. This was due to the high level of care and attention she received during this period.

Reply from Faith Cook, Manager at Faiths Care Ltd

Thank you for your kind words. We shall ensure that the carers are passed on your thanks.

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Review from Lesley G (Daughter of Client) published on 22 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Faiths Care offer outstanding service. Always available and any issues are dealt with smoothly and efficiently. Carers are kind, compassionate and supportive. They encourage my relatives and are always going over and above what is expected of them. The management team are very 'hands on' and always
ready help. They have a huge breadth of knowledge and are happy to share with service users and their families.

Reply from Clare Stevens, Branch Manager at Faiths Care Ltd

Thank you so much for your lovely review. We will pass this on to our care team.

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Review from Maggie L (Daughter of Client) published on 21 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Faith's looked after Mum from the early stages when she needed just one care visit a day, providing basic care, through to her end-of-life care some months later.
The greater Mum's needs grew, and the more we as a family needed the right help in taking care of Mum, the greater Faith's responded to
those needs. In the last 3 months of Mum's life when she needed 4 care visits a day, with regular telephone calls to and from the family, the more the wonderful staff and management at Faith's responded. As NHS healthcare staff also became involved in Mum's end-of-life care, Faith's worked tirelessly to keep communication going smoothly, doing whatever was necessary to keep Mum safe and comfortable.
Faith's management and staff cannot be praised highly enough. I don't know how we would have managed without them. They became a lifeline for Mum and for the family. I shall always be grateful for the dedication, commitment and care they gave to us and to Mum.

Reply from Clare Stevens, Branch Manager at Faiths Care Ltd

Thank you so much for your lovely review. We will pass this on to our care team.

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Review from Marian B (Daughter of Client) published on 21 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I don't have any issues with my mother's care. I can honestly say she is treated with the upmost respect and always apply to her needs. A friendly and warm approach. Nothing is too much bother, very genuine and caring at all times.

Reply from Clare Stevens, Branch Manager at Faiths Care Ltd

Thank you so much for your lovely review. We will pass this on to our care team.

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Review from J T (Daughter of Client) published on 12 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good.

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Review from P W (Client) assisted by family/friend published on 9 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always friendly, pleasant and helpful. Nothing is too much trouble.

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Review from Dawn A (Wife of Client) published on 2 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely pleased with the care my husband is receiving from all of the care workers. My husband would to express his appreciation too. Kind, dedicated, skilled, efficient and friendly.


I was a care worker myself for many years and appreciate the hard work involved.
Good team players make a great

team. Thank you all

Reply from Faith Cook, Director at Faiths Care Ltd

Thank you so much for your lovely review. We will pass this on to our care team.

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Review from Troy E (Son of Client) published on 30 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly. Very caring to my mum's needs. Very helpful and supportive even to all the family and Mum is very happy. I feel Mum is safe and cared for at all times very well and I have no worries with any of the staff that attends Mum.

Reply from Faith Cook, Manager at Faiths Care Ltd

Thank you so much for your lovely review. I know that all of the carers love going to see your mum and we are pleased you feel confident with our staff.

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Review from Debbie R (Daughter of Client) published on 5 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Faiths carers provided care for my mother for several months. The carers who visited her were fab! So kind, friendly, professional and caring. She needed emergency assistance on a couple of occasions and the carers knew exactly what to do, remained calm and stayed with her until they knew she was cared
for, ensuring that other clients were attended to so that they could stay with her. No matter when I contacted the office I was always listened to and nothing was too much trouble. My mother was treated with dignity and respect, she really looked forward to their visits. We were very grateful for their care and love. Mum is now in a care home, she said the one thing she misses about being in her own home is Faiths carers. Thank you.

Reply from Faith Cook, Director at Faiths Care Ltd

Thank you for your glowing review. This means a lot and will make sure all staff are made aware and that your thanks are passed on. It was an honour to care for you mother. We will miss her. All the best for the future.

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Review from Maureen S (Client) published on 24 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every day is very very good.

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Review from Denise H (Friend of Client) published on 8 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Faiths Care Ltd have looked after my sister for many years. The staff are absolutely amazing and nothing is too much trouble and they give my sister the best support possible. I cannot recommend them enough.

Reply from Faith Cook, Manager at Faiths Care Ltd

Thank you so much for your review. We try our best to provide the best support so we are very pleased that we have been able to achieve this.

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Review from Timothy P (Son of Client) published on 6 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers always very reliable and on time with schedules.
Staff always polite and get on well with Mum. Faiths Care are always happy to help out at short notice for extra visits which is very much appreciated.
Excellent communication with me too.

Reply from Faith Cook, Manager at Faiths Care Ltd

Thank you so much for your amazing review. We are always happy to help.

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Current Review Score: 9.9 (9.928)

Overview of Review Score

The Review Score of 9.9 (9.928) out of 10 for Faiths Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.928 for Faiths Care Ltd is calculated as follows: ( (64 Excellents x 5) + (5 Goods x 4) ) ÷ 69 Ratings = 4.928

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Faiths Care Ltd is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

Meet the Team (3)

Faith

Faith

Job Title: Director

Joined: 2014

Owner of the company.


Deal with the legalities of running the company.


Leadership and Management Qualification.


Registered with CQC as Responsible Person

Clare

Clare

Job Title: Registered Manager

Joined: 2019

Registered Branch Manager with CQC


Deals with the daily running of the service, interviewing, rota scheduling, working with multi-agency teams etc


Has achieved her Diploma in Leadership for Health and Social Care and Children's and Young People's Services/Adult Management (England) Level 5

Sharon

Sharon

Job Title: Field Care Supervisor

Joined: 2020

Responsible for completing all assessments of new and existing clients.


Working with the staff team to ensure that all care delivered is person-centred to the individual and should any changes be required open communication is used.


Works with a number of professionals to ensure that the individual receiving the care is able to receive care specific to them.


Completes all Telephone Monitoring and Home Quality within the service which is carried out at the time of review.


Has achieved Level 3 Diploma in Health and Social Care (Adults) for England

Frequently Asked Questions about Faiths Care Ltd

What Type of Services does Faiths Care Ltd offer?

Faiths Care Ltd offers Home Care.

How many Carers does Faiths Care Ltd employ?

Faiths Care Ltd employs 17 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Faiths Care Ltd to verify any information. View our terms and conditions. Faiths Care Ltd has an Enhanced Service - more info.