Faiths Care Ltd

The Colchester Business Centre, Hawkins Road, Colchester CO2 8JX
Review Us
9.9 24 Reviews
  • Faiths Care Ltd, Colchester
Faiths Care in Colchester is a domiciliary care agency .

It provides personal care and other care services to people living in their own homes including people living with dementia, older people and people with a physical
disabilities.

People's safety is a priority and they receive consistent support from staff who knew them well.

Improved recruitment practices and well organised rotas meant staff are not rushed. They have good information about people's individual needs and guidance about how to minimise risk.

Good communication and planning mean people continue to receive safe care when their usual care staff are not available.

Staff have enough time to care for people and develop compassionate relationships with them and their families.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Our fees are based on the length of the visit therefore an accurate price can only be given on assessment or during an over the phone consultation.

Good to Know

Owner

  • Faiths Care Ltd

Person in charge

  • Clare Stevens (Registered Manager)

Faiths Care Ltd Reviews (24)

Total of 24, showing 21-24
9.9

Faiths Care Ltd has a Review Score of 9.9 (9.928) out of 10, based on 12 reviews in the last 2 years. Over all time Faiths Care Ltd has 24 reviews.

Overall Experience

  • 21
  • 3
  • 0
  • 0
  • 0

Date Published

24
8
8
12
12

Review from J T (Mother of Client) published on 6 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S H (Granddaughter of Client) published on 12 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Faiths Care takes care of my 93-year-old grandmother. Her carers are lovely, gentle and considerate. My grandmother is very happy with her care.

Reply from Faith Cook, Manager at Faiths Care Ltd

Thank you for such a lovely review. We are very pleased to hear that your grandmother is very happy with her care.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Graeme F (Client) published on 3 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall I am very pleased with the care I receive.
The carers time keeping is very good. I am very happy with Faiths Care.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Naomi B (Granddaughter of Client) published on 28 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are all lovely with my nan. The only problem we have come across is the visit times which are sometimes a lot later than my nan's visit slot.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.9 (9.928)

Overview of Review Score

The Review Score of 9.9 (9.928) out of 10 for Faiths Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.928 for Faiths Care Ltd is calculated as follows: ( (64 Excellents x 5) + (5 Goods x 4) ) ÷ 69 Ratings = 4.928

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Faiths Care Ltd is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

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Awards / Recognitions (0)

Meet the Team (3)

Faith

Faith

Job Title: Director

Joined: 2014

Owner of the company.


Deal with the legalities of running the company.


Leadership and Management Qualification.


Registered with CQC as Responsible Person

Clare

Clare

Job Title: Registered Manager

Joined: 2019

Registered Branch Manager with CQC


Deals with the daily running of the service, interviewing, rota scheduling, working with multi-agency teams etc


Has achieved her Diploma in Leadership for Health and Social Care and Children's and Young People's Services/Adult Management (England) Level 5

Sharon

Sharon

Job Title: Field Care Supervisor

Joined: 2020

Responsible for completing all assessments of new and existing clients.


Working with the staff team to ensure that all care delivered is person-centred to the individual and should any changes be required open communication is used.


Works with a number of professionals to ensure that the individual receiving the care is able to receive care specific to them.


Completes all Telephone Monitoring and Home Quality within the service which is carried out at the time of review.


Has achieved Level 3 Diploma in Health and Social Care (Adults) for England

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Faiths Care Ltd to verify any information. View our terms and conditions. Faiths Care Ltd has an Enhanced Service - more info.