Home Sweet Home Care Agency Ltd

7 Woodlands Road, Malton YO17 8LB
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1.3 1 Review
  • Home Sweet Home Care Agency Ltd, Malton
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Care Provided by Home Sweet Home Care Agency Ltd

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)

Personal Care Services

  • Washing & Dressing

Other Care Provided

  • Dementia
  • Learning Disability / Autism

Good to Know

Group/Owner

Person in Charge

  • Heather Thompson (Manager)
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Home Sweet Home Care Agency Ltd Reviews (1)

1.3

Home Sweet Home Care Agency Ltd has a Review Score of 1.3 (1.333) out of 10, based on 1 reviews in the last 2 years.
Over all time Home Sweet Home Care Agency Ltd has 1 review.

Overall Experience
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  • 1
Date Published
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Reviewer Connection to Home Sweet Home Care Agency Ltd
  • 1
Total of 1, showing 1-1
Review from Peter M (Client) published on 18 February 2026 Submitted via Website • Report
Overall Experience 1.0 out of 5
My regular Care Company moved out of the area so I moved to Home Sweet Home.
Big mistake but I wasn't exactly spoilt for choice locally.
I limped through a month of sub standard Care (I used to be a Caregiver myself) with visit times varying and not as promised initially per agreed assessment.
My
Caregivers did not provide the Service promised, were dishevelled and were obviously unkempt. The first time I've actually bought 'Fabreeze' to spray after they'd departed.
I do not recommend Home Sweet Home to anyone seeking quality Care.
Reply from Heather Thompson, Director at Home Sweet Home Care Agency LtdHome sweet home responded to the initial enquiry the same day and completed a standard assessment, during which visit times and care requirements were agreed and documented. Call monitoring records confirm visits were delivered consistently in line with the agreed schedule. During the period of care, no formal concerns were raised regarding missed tasks or failure to deliver the agreed service.

The client did contact the office to raise a concern about a staff members appearance. Management carried out a same-day unannounced spot check, which did not substantiate the concern. The staff member was appropriately presented and met our required standards.

Following a review of care notes, call logs and monitoring records, we do not find the claims made to be supported by the documented evidence, nor are they reflective of the standard of care our service provides.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 1.3 (1.333)

Overview of Review Score

The Review Score of 1.3 (1.333) out of 10 for Home Sweet Home Care Agency Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 1.3 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 0 out of 5 from 0 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 1.333 for Home Sweet Home Care Agency Ltd is calculated as follows: ( (1 Satisfactorys x 3) + (5 Very Poors x 1) ) ÷ 6 Ratings = 1.333
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Home Sweet Home Care Agency Ltd is based on 0 Positive Reviews in the last 24 months and is calculated as follows: 0 = 0
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Dec 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

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