Carefour Home Care & Live-in Care

Britannia Court, 3 Moor Street, Worcester WR1 3DB
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9.9 53 Reviews
  • Carefour Home Care & Live-in Care, Worcester
Carefour provides the very best home and live-in care support, so you or your loved ones can live as independently as possible, in the comfort and privacy of your own home.

It is very easy to start getting the help you need from Carefour - their experienced manager will chat to you in the comfort of your own home, without any obligation, about your specific requirements and will carefully choose the right carer to suit you and will agree with you what visits you need.

Every action and decision at Carefour places you and your loved ones at the heart of their care, so you can trust them to deliver safe, effective and excellent care each and every visit.

Carefour understands the importance of staying in familiar surroundings when day to day help is required and the compassionate carers will become a familiar face. High-quality care along with clear communication with you or your family is what sets them apart from other care providers.

Live-in Care - a Carefour live-in carer will provide you with the very best care so you can remain living in your own home.
Domiciliary Care - Carefour carers will visit you to provide the care, companionship and help that you need.

Supported by a superb office team your needs are always at the heart of everything they do. Carefour welcomes the opportunity to see how they can assist you.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Our fees vary depending on the level and complexity of care. We are very happy to discuss needs over the phone and give an indication of cost or feel free to book a consultation.


We provide care from 30 minutes to weekly live-in care.

Good to Know

Owner

  • Carefour Services Ltd

Person in charge

  • Joanne Dyke (Registered Manager)

Carefour Home Care & Live-in Care Reviews (53)

9.9

Carefour Home Care & Live-in Care has a Review Score of 9.9 (9.923) out of 10, based on 13 reviews in the last 2 years.
Over all time Carefour Home Care & Live-in Care has 53 reviews.

Overall Experience
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Reviewer Connection to Carefour Home Care & Live-in Care
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Total of 53, showing 1-20
Review from Linda B (Daughter of Client) published on 14 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot begin to describe how grateful I am for the standard of care, kindness + professionalism shown to my mum in last 10 mths. Both from the office to those who gave "hands on" care each day, thank you Carefour, Worcester.
Reply from Joanne Dyke, Care manager at Carefour Home Care & Live-in Care

Thank you so much for your heartfelt message. Were truly touched by your kind words and incredibly grateful for the trust you placed in us to care for your mum over the past 10 months.It means the world to our entire teamfrom our office staff to the carers who provide hands-on support dailyto know that our efforts have made a difference.

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Review from A S (Client) assisted by family/friend published on 30 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
1st class service couldn't do without them, always jolly.
Reply from Joanne Dyke, Care manager at Carefour Home Care & Live-in Care

Thank you for taking the time to leave a review. This is very much appreciated. Your valuable feedback will be shared with the care team.

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Review from Doreen J (Client) published on 10 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers is very good and all very nice. Sometimes they sit and chat with me if there any washing on the line they will get it.
Reply from Joanne Dyke, Care manager at Carefour Home Care & Live-in Care

Thank you so much for your kind words! We're really glad to hear that you're happy with the care you're receiving. It means a lot to us to know our carers are making a positive difference and taking the time to chat and help out with little things like the washing. Your feedback is truly appreciated!

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Review from David M (Husband of Client) published on 10 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am cared for very professionally. My disability is increasing e.g mobility and eyesight, both of which are being referred for treatment. Carers are good company with time and patience, good humoured and make my sedentary lifestyle much more tolerable.
Reply from Jason Smith, Director at Carefour Home Care & Live-in Care

Thank you for the very kind comments. We will be sure to pass these onto our care team.

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Review from Susan G (Client) published on 2 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the service and staff and workers are polite, friendly and willing to help in any way they can.
Reply from Joanne Dyke, Care manager at Carefour Home Care & Live-in Care

Thank you for your wonderful feedback! We're delighted to hear that you're happy with our service.

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Review from P P (Client) published on 24 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The regular carers are very good and they look after me very well and the management keeps in touch to make sure that all is well.
I think after having the care system I have improved greatly.
They are always on time and caring.
Reply from Joanne Dyke, Care manager at Carefour Home Care & Live-in Care

Thank you so much for your kind words! We are delighted to hear that you feel well cared for and that our team has made a positive difference in your life. Our carers take great pride in providing compassionate and reliable support, and it's wonderful to know that their efforts are appreciated. Your feedback is very important to us, and we will be sure to pass your lovely comments on to the team.

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Review from Debbie G (Daughter of Client) published on 18 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What can I say other than the service is absolutely fantastic, so caring and competent with mom. Mom's eyes light up when the carers come. The client and carer are so well matched. Would recommend the company to friends and family.
Reply from Joanne Dyke, Care manager at Carefour Home Care & Live-in Care

Thank you for taking the time to complete a review. We are very grateful for your kind comments and will be sure to pass them on to the team.

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Review from Nigel L (Son of Client) published on 16 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The treatment by the carers has been very good. Carers are all friendly. Always arrive on time.
Reply from Joanne Dyke, Care manager at Carefour Home Care & Live-in Care

We are so grateful for your kind review and we will be sure to pass on your lovely comments to our team.

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Review from Bridgette B (Daughter of Client) published on 4 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My elderly and very infirm mother has been under the care of the wonderful Carefour Home Care team since February 2024. From my first contact with the local manager who conducted the initial assessment, I have been impressed with the high level of professionalism and total dedication to clients exhibited
by all Carefour staff involved in the care of my Mother. The carers who directly look after my mother are brilliant with all the tasks they carry out, but more importantly they are all authentic individuals who genuinely care about their work and their clients - I have total peace of mind I know my mother is in very safe and caring hands!
Reply from Jason Smith, Director at Carefour Home Care & Live-in Care

We are so grateful you have taken the time to share your experience and provide us with a review of our service. I will be sharing this with the whole team today and I am sure they will be very pleased with your kind comments. Thank you.

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Review from D F (Daughter of Client) published on 3 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with how they look after my Mum and my Mum is comfortable with them too.
Reply from Jason Smith, Director at Carefour Home Care & Live-in Care

We are very grateful for your kind comments and will be sure to pass them on to the team.

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Review from S S (Daughter of Client) published on 10 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Pleased with the communication between myself and the office. Whenever a query arises I have a quick response and action taken.
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Review from Rita H (Wife of Client) published on 21 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Carefour team took care of my husband. They showed him the utmost respect and dignity. I would recommend them to anyone.
Reply from Jason Smith, Director at Carefour Home Care & Live-in Care

We are so grateful for your kind review and we will be sure to pass on your lovely comments to our team.

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Review from Teresa H (Niece of Client) published on 21 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Your care, patience and understanding of my uncle's needs in looking after him when he needed it was beyond expectations and helped his wife enormously. My uncle was very grateful for everything you did for him and helping him with dignity and humour. He looked forward to seeing you everyday. Many thanks.
Reply from Joanne Dyke, Care manager at Carefour Home Care & Live-in Care

Thank you for taking the time to submit a review. I will pass on your very kind words to the team.

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Review from Carole R (Niece of Client) published on 7 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care you all gave my uncle when he came home from hospital was outstanding. I watched how all the carers were so gentle with him, right up to the day of his passing. I can not express my gratitude to you all enough. I have recommended you to a lot of people. Thank you all so much!
Reply from Joanne Dyke, Care manager at Carefour Home Care & Live-in Care

Thank you so much for taking the time to leave such a lovely review. The team were very fond of your uncle and he is sadly missed by us all.

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Review from Caroline P (Daughter-in-law of Client) published on 10 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers were very kind and considerate and treated my father in law with compassion and dignity. I would highly recommend Carefour Home Care. Nothing was too much trouble and came when I needed them most, they are a lifesaver
Reply from Jason Smith, Director at Carefour Home Care & Live-in Care

Thank you so much for taking the time to review our service. We will be sure to pass on your kind comments to the team.

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Review from S T (Husband of Client) published on 27 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife receives an excellent service from all her carers. They are caring, sensitive and treat her with dignity. Her confidence has grown thanks to the way they are supportive of her. She looks forward to them arriving as she relaxes as they make her feel calm. I feel supported by them as it gives
me time to go shopping and do other errands.
Reply from Leann Sainsbury, Director at Carefour Home Care & Live-in Care

Thank you for taking the time to send in a review, we will pass it on to your carers who will be so pleased that you and your wife are happy.

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Review from D W (Client) published on 16 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I get on with the girls really well, they help where needed. The little things they help with, without me asking them to. I have asked for an increase for an extra shower day a week which they have accommodated.
Reply from Jason Smith, Director at Carefour Home Care & Live-in Care

We are always delighted to hear about how well our team are doing and that you value them so much. I will be sure to pass on this feedback to the carers.

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Review from Barry C (Son of Client) published on 6 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Carefour Home Care & Live-in Care started with my mother twice a day about two months ago and I've got to say there has been a noticeable improvement with her general mood and also her ability to maintain her independence. Mum thoroughly enjoys the company of the carers that visit and in her words,
'enjoys the company, a laugh and a giggle!'. The carers are reliable and friendly and all extra help they give is definitely appreciated.
Carefour staff really do make the world of difference! Highly recommended!
Reply from Jason Smith, Director at Carefour Home Care & Live-in Care

We are delighted you were able to have the time to give us a review. We will pass your kind comments onto our care team as they love to hear such lovely feedback like this. It really makes a difference to them too.

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Review from Linda C (Wife of Client) published on 29 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We really are very pleased with the service and cannot fault from start to finish. Will recommend. No complaints to report either at all. We are grateful to all the staff, they have their own personalities and own ways of doing things that result in such a good job.
Reply from Leann Sainsbury, Director at Carefour Home Care & Live-in Care

We are so pleased you are happy with the care you receive, it is so important to us. Thank you for taking the time to leave a review when you are so busy, it is appreciated. We will share your review with your care team, they will be really happy that you would recommend Carefour to others. Many thanks, once again.

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Review from Paul C (Client) published on 23 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the girls are lovely and sweet. They help with whatever I need doing. Will recommend them to anyone. They have been polite and understanding with the help I need, and they are lovely to have a chat too.
Reply from Jason Smith, Director at Carefour Home Care & Live-in Care

Hello Paul and thank you so much for the very kind review of our care service. We will be sure to pass on your lovely comments to our team.

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Current Review Score: 9.9 (9.923)

Overview of Review Score

The Review Score of 9.9 (9.923) out of 10 for Carefour Home Care & Live-in Care is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.923 for Carefour Home Care & Live-in Care is calculated as follows: ( (72 Excellents x 5) + (6 Goods x 4) ) ÷ 78 Ratings = 4.923
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Carefour Home Care & Live-in Care is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Apr 2019

Overall Good

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report Response by Carefour Home Care & Live-in Care to this inspection report

Carefour are delighted to be recognised as outstanding in Caring by the CQC and rated Good overall. Our compassion and attention to detail coupled with our nurse-led dedicated care team means we are providing the very best care.

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Awards / Recognitions (5)

Meet the Team (3)

Jason

Jason Smith

Job Title: Director Joined: 2016

My passion for delivering the best possible care comes in many guises. From ensuring our carers are well paid and trained and are carefully matched to our clients, to investing in the latest technology which streamlines our business allowing more time to focus on our people and customers.


I am extremely proud of our ongoing and consistent outstanding reviews on homecare.co.uk and winning the best Top 20 provider win the West Midlands 3 years running.

Joanne

Joanne Dyke

Job Title: Registered Manager Joined: 2016

I am proud to have been with Carefour from the beginning and I instantly shared the vision of the owners to create a caring, compassionate and safe business, which would look after clients and staff alike. Having been a carer myself, I have the experience and knowledge to know how to advise and support people.

From our very first contact with you, we take the time to learn about you, your background, likes and dislikes and requirements in order to understand what the best package of care would be. We then carefully match the perfect care team for you, to provide the level of support I would expect myself. We work in partnership with you and can adapt as your requirements change.

Our COVID-19 safety practices are always in line with the latest guidance, our PPE stocks are ample and ongoing training for our care team means that you or a loved one will be safe in our care.

Julie

Julie Hancock

Job Title: Office Administrator Joined: 2020

My main role is to support the recruitment and onboarding process and carefully select the most wonderful people to look after our clients. I have the pleasure to meet the kindest individuals who I would, hand on heart, trust with looking after me or my family.

I have a wealth of experience and I have to say this company is the nicest I have ever worked for. If you are looking for care for a loved one, I would choose Carefour.

Frequently Asked Questions about Carefour Home Care & Live-in Care

What Type of Services does Carefour Home Care & Live-in Care offer?

Carefour Home Care & Live-in Care offers Home Care.

How many Carers does Carefour Home Care & Live-in Care employ?

Carefour Home Care & Live-in Care employs 75 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Carefour Home Care & Live-in Care to verify any information. View our terms and conditions. Carefour Home Care & Live-in Care has an Enhanced Service - more info.