Carefour Home Care & Live-in Care

Britannia Court, 3 Moor Street, Worcester WR1 3DB
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9.9 53 Reviews
  • Carefour Home Care & Live-in Care, Worcester
Carefour provides the very best home and live-in care support, so you or your loved ones can live as independently as possible, in the comfort and privacy of your own home.

It is very easy to start getting the help you need from Carefour - their experienced manager will chat to you in the comfort of your own home, without any obligation, about your specific requirements and will carefully choose the right carer to suit you and will agree with you what visits you need.

Every action and decision at Carefour places you and your loved ones at the heart of their care, so you can trust them to deliver safe, effective and excellent care each and every visit.

Carefour understands the importance of staying in familiar surroundings when day to day help is required and the compassionate carers will become a familiar face. High-quality care along with clear communication with you or your family is what sets them apart from other care providers.

Live-in Care - a Carefour live-in carer will provide you with the very best care so you can remain living in your own home.
Domiciliary Care - Carefour carers will visit you to provide the care, companionship and help that you need.

Supported by a superb office team your needs are always at the heart of everything they do. Carefour welcomes the opportunity to see how they can assist you.
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Care Provided by Carefour Home Care & Live-in Care

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £21 – £32
  • Weekly Live-in Care Fees: £1400 – £1700

Our fees vary depending on the level and complexity of care. We are very happy to discuss needs over the phone and give an indication of cost or feel free to book a consultation.


We provide care from 30 minutes to weekly live-in care.

These prices are only a guideline, please contact Carefour Home Care & Live-in Care to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Carefour Services Ltd

Person in Charge

  • Joanne Dyke (Registered Manager)

Carefour Home Care & Live-in Care Reviews (53)

9.9

Carefour Home Care & Live-in Care has a Review Score of 9.9 (9.909) out of 10, based on 11 reviews in the last 2 years.
Over all time Carefour Home Care & Live-in Care has 53 reviews.

Overall Experience
  • 52
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Date Published
  • 53
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  • 8
  • 11
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Reviewer Connection to Carefour Home Care & Live-in Care
  • 21
  • 8
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  • 5
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  • 2
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Total of 53, showing 21-40
Review from John O (Client) published on 7 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The girls are lovely and can’t do enough sometimes for me. Very helpful. When I want a chat they will just sit and have a chat with me. If anything will need sorting the office will do it.
I would recommend the carers.
Reply from Jason Smith, Director at Carefour Home Care & Live-in Care
Thank you so much for your kind words. I will ensure your feedback is passed not our care team and office staff.
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Review from M S (Son of Client) published on 26 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We contacted Carefour Home Care and Live-in Care to arrange care for my elderly mother. The communication from start to finish was amazing. The manager talked through all the details and explained the process making sure everything was handled to our liking. She answered all the queries I had promptly
and made sure we were happy with everything. I felt it was about putting my mother as a priority, something that was very important to us as a family. The care that has been provided has been excellent and offers us comfort that all is well with our mother when we can't be near her. She has commented on how much she enjoys the ladies' company and support. Thank you very much Carefour.
Reply from Jason Smith, Director at Carefour Home Care & Live-in Care
We are very grateful for you spending time to review us and what a review. Thank you for your kind comments. We will be sure to pass these on to our team. It really means so much to the carers to…read more
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Review from Tim M (Son of Client) published on 21 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I’m not usually one for writing online reviews but I just wanted to show my appreciation for everything that Carefour Home Care have done for us, dad really has become fond of all the care team. I can’t thank the office staff enough for all their help and organisation; the level of care provided can’t
be faulted in any way and I have already recommended you to others.
Reply from Leann Sainsbury, Director at Carefour Home Care & Live-in Care
Thank you so much for taking the time to leave a review, we were delighted to be told you had done one for us. It is a privilege to look after your Dad, your care team will be so pleased to hear that…read more
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Review from Christopher Y (Client) published on 2 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
After having a poor experience with another provider I was recommended Carefour Home Care by a family friend when looking for a care package for my elderly aunt. Throughout the whole process, and from my initial contact, the Carefour team could not have been any more helpful, answering all my (sometimes
trivial) questions and putting my mind totally at ease and as a result, I am now confident that a dear family member is receiving the valuable care that she deserves and needs. Thank you Carefour, I will definitely be recommending you.
Reply from Leann Sainsbury, Director at Carefour Home Care & Live-in Care
Thank you for leaving such a lovely review, we appreciate you taking the time to do so. We are delighted that you are pleased with the care your family member is receiving, our care team and office…read more
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Review from Teona C (Wife of Client) published on 23 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I started using Carefour Home Care when I wanted to visit friends for 4 nights. My daughters 'found' Carefour and a charming lady was provided to look after my husband who suffers from dementia and very poor mobility. I could not have been more pleased with the service provided by the carer and all
the admin staff. I will definitely be using Carefour in the future.
Reply from Jason Smith, Director at Carefour Home Care & Live-in Care
We are so pleased you found our live-in care service so helpful for both yourself and your husband. We are very grateful for your kind words and I will be passing these onto the care team. We are here…read more
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Review from T C (Client) published on 22 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Happy with the girls.
Reply from Jason Smith, Director at Carefour Home Care & Live-in Care
Thank you so much for your review of our service. We greatly appreciate your wonderful feedback and will pass this onto our team.
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Review from T H (Client) published on 19 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The support I have received so far has been amazing, the staff and management are supportive and helped me come a long way so far. Couldn't fault the service.
Reply from Leann Sainsbury, Director at Carefour Home Care & Live-in Care
Thank you for leaving such a lovely review. We appreciate you taking the time to let us know how you feel and the staff will be proud of your feedback. It was kind of you to mention the management…read more
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Review from A P (Client) published on 19 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased and happy with the carers. They are very good and kind. I can thoroughly recommend your services. Thank you all.
Reply from Leann Sainsbury, Director at Carefour Home Care & Live-in Care
Our lovely carers will be so pleased to know you are happy with the care you are having, it is really important to them to have feedback and we will certainly let them know. Thank you so much for…read more
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Review from E S (Client) published on 4 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Unfortunately, I was not very happy with the care agency I was discharged from hospital with and was having panic attacks at night thinking about them coming the next day. So we informed the social worker that I wanted to change agencies and my mum phoned Carefour and spoke to the manager who said they
had capacity and she was able to come out that afternoon (this was before lockdown). We instantly got a really good feeling, and I was so excited about starting with Carefour. All of the carers have been really lovely - they are so bubbly and chatty and are also excellent carers in helping me. The only reason I am leaving CareFour is because I am going back to the in-house carers where I live as they now have capacity. I cannot recommend CareFour highly enough for anyone needing care in the community. Thank you so much to all of your lovely carers.
Reply from Leann Sainsbury, Managing Director at Carefour Home Care & Live-in Care
Thank you for leaving such a lovely review - we are sad to see you go, but you know where we are if you ever need us again. Wishing you all the very best.
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Review from Jo S (Mother of Client) published on 4 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the moment I phoned Carefour to see if they had capacity to provide care to my daughter, I was impressed. The manager came out to assess and I immediately had confidence in the ability of the agency to provide sensitive, person-centred care. I was not wrong, they provided excellent care calls,
four times a day from March to the present day.
Reply from Leann Sainsbury, Managing Director at Carefour Home Care & Live-in Care
We are so pleased that you are happy with your care, thank you for taking the time to leave a review. We will let your care team know how happy you are with your ongoing care. It is a privilege to…read more
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Review from J B (Client) published on 4 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff have been very helpful, careful and friendly.
It has been reassuring to have their support during a difficult few weeks, giving me the confidence to manage more independently.
Reply from Jason Smith, Director at Carefour Home Care & Live-in Care
We are immensely grateful for you taking the time to give us such a wonderful review. We take enormous pride in what we do and so to hear we are achieving what we set out to do is heartwarming. We…read more
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Review from J B (Daughter of Client) published on 9 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the initial visit by management and senior carer, we have received exceptional care from the team. The carers come punctually and treat mum with gentle care, respectfully and with good humour. She has become very fond of several of them and now sees them as friends. Also, the timings of the carers
visits have been adjusted over time to fit in with mums preferences, so giving her care tailored precisely to her needs.
Reply from Jason Smith, Director at Carefour Home Care & Live-in Care
We are very touched by your kind words and we will be sure to pass this onto the relevant team members. Thank you so much for this wonderful review of our service and it is a delight to look after…read more
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Review from Stephen J (Client) published on 19 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
CareFour is the most professional and trustworthy care team I have used on various occasions. They are always punctual and on very rare occasions a few minutes late always an apology if this happens. If not a quick phone call to say they are on the way. On my latest contract, I ended the visits one
too early. This was for the important evening visit for a hot meal and to secure the property for the night. After a quick call to the office, a carer made a special journey to help me out. Without this special help, I would have gone hungry and felt unsafe overnight. I can not praise the company enough and will certainly employ them in the future. No reasonable request is refused.
Reply from Jason Smith, Director at Carefour Home Care & Live-in Care
Our whole team will be delighted with your very generous and kind comments about the service we provide. It is our ethos to put the 'Care' firmly into home care and this is always delivered by our…read more
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Review from Eileen J (Wife of Client) published on 18 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
After my husband selected Carefour and I saw the quality of service provided I felt fully assured that I could go on holiday with friends knowing that my husband would be well cared for. Of the staff I have met, I found them to be friendly and knowledgeable. My husband is most happy and classes all
Carefour staff as friends as opposed to business contractors.
Reply from Jason Smith, Director at Carefour Home Care & Live-in Care
We are delighted that you feel so happy with our overall standard of care and are very grateful for your lovely review. Thank you.
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Review from B C (Client) published on 6 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very kind, caring young lady, one you could trust.
I have been very happy with this young lady. All your staff have been very kind.
Reply from Jason Smith, Director at Carefour Home Care & Live-in Care
Thank you so much for taking the time to give us a review. We are delighted you are so happy with the overall service we provide and we will ensure that your wonderful praise for our care team is…read more
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Review from O Y (Wife of Client) published on 6 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found Carefour very good in all ways and it helps me a lot. On odd occasions, I'm not sure who is coming but someone always comes. My husband has a good relationship with all carers.
Reply from Jason Smith, Director at Carefour Home Care & Live-in Care
We really value your feedback and wonderful review. We will ensure your comments are passed on to our care team who, as you know, work very hard to meet our very high standards of care. Thank you.
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Review from J C (Wife of Client) assisted by family/friend published on 21 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Face to face practical care is excellent. Care plan only completed after 3 months of care. Not always notified of the time of arrival - varies between 8:30 and 9:15 am.
Reply from Jason Smith, Director at Carefour Home Care & Live-in Care
We are delighted that you find our overall standard, staff and care support is excellent. Rotas are sent out fortnightly by post and this ensures clients are always aware of the Carers time of…read more
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Review from R I (Client) published on 14 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very pleased with all the staff that work with me, they all treat me with respect and dignity, I can get out and about, I can also stay independent with them helping me with things and they do not take over. They are easy to talk with no matter what it's about. Their paperwork is easy to
understand and if I don't agree with anything I know who to talk to and they are happy to go through it with me. They are better than any company I have had before.
Reply from Jason Smith at Carefour Home Care & Live-in Care
Our team will be delighted by your lovely feedback and I will be sure to pass it on in our next newsletter to them. We are very grateful for you taking the time to give us this review and we are so…read more
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Review from Sara B (Granddaughter of Client) published on 3 October 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot recommend Carefour highly enough. They provided fantastic care and support to my 96-year-old grandmother who was deaf and had vascular dementia. They helped the family to plan for my grandmother's discharge from hospital and provided a carer who was perfectly suited to her needs. We had tried
several other care agencies and none of them could come close to the quality of care, and compassion, that Carefour provided. I was particularly impressed by the support and genuine concern that the management team showed the carer and how the whole team worked together to ensure my grandmother had the best possible care. I know that without Carefour we would not have been able to get my grandmother home and that due to this she was at peace in her final days. On behalf of all of the family, a sincere heartfelt thank you for the wonderful service that you provide.
Reply from Leann Sainsbury at Carefour Home Care & Live-in Care
Thank you for your kind words, it was a privilege to care for your grandmother and to support the family. We are so pleased to have honoured her final wishes. We will be sure to let the care team…read more
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Review from Paul M (Son of Client) published on 5 July 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad and I are very pleased with the service. It is good to know he is in the safe hands of people he enjoys being around.
Reply from Jason Smith at Carefour Home Care & Live-in Care
Thank you for taking the time to leave a review. I will let your carers know what an outstanding caring job they do as it is a genuine pleasure to be able to give them excellent feedback. Thanks…read more
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Current Review Score: 9.9 (9.909)

Overview of Review Score

The Review Score of 9.9 (9.909) out of 10 for Carefour Home Care & Live-in Care is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.909 for Carefour Home Care & Live-in Care is calculated as follows: ( (60 Excellents x 5) + (6 Goods x 4) ) ÷ 66 Ratings = 4.909
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Carefour Home Care & Live-in Care is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Apr 2019

Overall Good

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report Response by Carefour Home Care & Live-in Care to this inspection report

Carefour are delighted to be recognised as outstanding in Caring by the CQC and rated Good overall. Our compassion and attention to detail coupled with our nurse-led dedicated care team means we are providing the very best care.

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Awards / Recognitions (5)

Meet the Team (3)

Jason

Jason Smith

Job Title: Director Joined: 2016

My passion for delivering the best possible care comes in many guises. From ensuring our carers are well paid and trained and are carefully matched to our clients, to investing in the latest technology which streamlines our business allowing more time to focus on our people and customers.


I am extremely proud of our ongoing and consistent outstanding reviews on homecare.co.uk and winning the best Top 20 provider win the West Midlands 3 years running.

Joanne

Joanne Dyke

Job Title: Registered Manager Joined: 2016

I am proud to have been with Carefour from the beginning and I instantly shared the vision of the owners to create a caring, compassionate and safe business, which would look after clients and staff alike. Having been a carer myself, I have the experience and knowledge to know how to advise and support people.

From our very first contact with you, we take the time to learn about you, your background, likes and dislikes and requirements in order to understand what the best package of care would be. We then carefully match the perfect care team for you, to provide the level of support I would expect myself. We work in partnership with you and can adapt as your requirements change.

Our COVID-19 safety practices are always in line with the latest guidance, our PPE stocks are ample and ongoing training for our care team means that you or a loved one will be safe in our care.

Julie

Julie Hancock

Job Title: Office Administrator Joined: 2020

My main role is to support the recruitment and onboarding process and carefully select the most wonderful people to look after our clients. I have the pleasure to meet the kindest individuals who I would, hand on heart, trust with looking after me or my family.

I have a wealth of experience and I have to say this company is the nicest I have ever worked for. If you are looking for care for a loved one, I would choose Carefour.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Carefour Home Care & Live-in Care to verify any information. View our terms and conditions. Carefour Home Care & Live-in Care has an Enhanced Service - more info.