Loading...

Carefour Home Care & Live-in Care

Britannia Court, 3 Moor Street, Worcester, Worcestershire WR1 3DB
Carefour Home Care & Live-in Care Logo
Carefour Home Care & Live-in Care logo
Carers arrived on time, they were efficient, kind and treated me with dignity.Patricia S(Client / Service User)
Carefour Home Care & Live-in Care, Worcester
It is good to know he is in the safe hands of people he enjoys being aroundPaul M(Son of Client/Service User)
Carefour Home Care & Live-in Care, Worcester
I would highly recommend them for anyone requiring care - they've gone above and beyond!Karin H(Daughter of Client/Service User)
Carefour Home Care & Live-in Care, Worcester

Carefour provides the very best home and live-in care support, so you or your loved ones can live as independently as possible, in the comfort and privacy of your own home.

It is very easy to start getting the help you need from Carefour - their experienced manager will chat to you in the comfort of your own home, without any obligation, about your specific requirements and will carefully choose the...  

Care Provided by Carefour Home Care & Live-in Care

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Daily Charges per Person

  • Hourly Visiting Care Fees: £21 - £33
  • Weekly Live-in Care Fees: £1,400 - £1,700

Our fees vary depending on the level and complexity of care. We are very happy to discuss needs over the phone and give an indication of cost or feel free to book a consultation.

We provide care from 30 minutes to weekly live-in care.

The price(s) shown are provided by the agency. Contact Carefour Home Care & Live-in Care for full pricing details and T&Cs.

Contact Carefour Home Care & Live-in Care to get a personalised quote:

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)

Good to Know

Owner

  • Carefour Services Ltd
  • Private Owned

Person in charge

  • Joanne Dyke (Registered Manager)

Carefour Home Care & Live-in Care Reviews (57)

9.8

Carefour Home Care & Live-in Care has a Review Score of 9.8 (9.825) out of 10, based on 13 reviews in the last 2 years. Over all time Carefour Home Care & Live-in Care has 57 reviews.

Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Carefour Home Care & Live-in Care
Loading...
Showing 57 reviews matching selected criteria
Review from Alan H (Son of Client) published on 27 April 2026 Submitted via Website
Overall Experience
Having been released from hospital in January and being assigned four carers per day, my 91 year old mother was in the hands of Carefour team. From day one they developed a very good relationship with my mother. She felt the carers were all first class being consistent in the high standards of care given. We can only thank the whole team including administration for the pressure taken off us as a family. She is now in a care home and much healthier because of Carefour.

Many many thanks from a grateful family

Reply from Joanne Dyke, Care manager at Carefour Home Care & Live-in Care

Thank you so much for your kind words. It means a great deal to our whole team to know your mother felt safe, supported, and cared for with dignity during her time with us. Were so pleased to hear she is now doing well, and we wish her continued health and happiness.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Sandra A (Client / Service User) published on 27 March 2026 Submitted via Postal Card
Overall Experience

I'm only just started to use care services and this one is so good on all aspects of care. I've worked in care so I know about dignity etc. Staff are very friendly and even have time for banter with hubby which he likes.

Reply from Joanne Dyke, Care manager at Carefour Home Care & Live-in Care

Thank you for your lovely feedbackit's especially meaningful coming from someone with care experience, and we're so pleased our team is supporting you both with dignity, kindness and a personal touch.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from David M (Client / Service User) published on 16 March 2026 Submitted via Postal Card
Overall Experience

The support I have had has been great. We have a good system nothing is too much trouble. Recently the office has been a great help getting GP's to come with quicker response than I can do. I have received regular contact with the office.

Reply from Joanne Dyke, Care manager at Carefour Home Care & Live-in Care

Thank you very much for your kind feedback. Were really pleased to hear that you have found the support helpful and that the team has been able to assist when you needed it. Ensuring our clients receive prompt support and maintaining good communication with families and professionals is very...  

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from A P (Client / Service User) published on 28 January 2026 Submitted via Postal Card
Overall Experience

Very happy with all the care I'm receiving. Everyone is really nice and friendly. They help me with the food and help me to wash in the morning, which is a great help.

Reply from Joanne Dyke, Care manager at Carefour Home Care & Live-in Care

That's lovely to hear - thank you so much for your kind feedback. We're really pleased the team are supporting you well and making a positive difference to your day. Your comments mean a lot to us.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Linda B (Daughter of Client) published on 14 May 2025 Submitted via Postal Card
Overall Experience

I cannot begin to describe how grateful I am for the standard of care, kindness + professionalism shown to my mum in last 10 mths. Both from the office to those who gave "hands on" care each day, thank you Carefour, Worcester.

Reply from Joanne Dyke, Care manager at Carefour Home Care & Live-in Care

Thank you so much for your heartfelt message. Were truly touched by your kind words and incredibly grateful for the trust you placed in us to care for your mum over the past 10 months.It means the world to our entire teamfrom our office staff to the carers who provide hands-on support dailyto know that our efforts have made a difference.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from A S (Client / Service User) published on 30 April 2025 Submitted via Postal Card
Overall Experience

1st class service couldn't do without them, always jolly.

Reply from Joanne Dyke, Care manager at Carefour Home Care & Live-in Care

Thank you for taking the time to leave a review. This is very much appreciated. Your valuable feedback will be shared with the care team.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Doreen J (Client / Service User) published on 10 April 2025 Submitted via Postal Card
Overall Experience

The carers is very good and all very nice. Sometimes they sit and chat with me if there any washing on the line they will get it.

Reply from Joanne Dyke, Care manager at Carefour Home Care & Live-in Care

Thank you so much for your kind words! We're really glad to hear that you're happy with the care you're receiving. It means a lot to us to know our carers are making a positive difference and taking the time to chat and help out with little things like the washing. Your feedback is truly appreciated!

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from David M (Husband of Client) published on 10 April 2025 Submitted via Postal Card
Overall Experience

I am cared for very professionally. My disability is increasing e.g mobility and eyesight, both of which are being referred for treatment. Carers are good company with time and patience, good humoured and make my sedentary lifestyle much more tolerable.

Reply from Jason Smith, Director at Carefour Home Care & Live-in Care

Thank you for the very kind comments. We will be sure to pass these onto our care team.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Susan G (Client / Service User) published on 2 April 2025 Submitted via Postal Card
Overall Experience

I am very happy with the service and staff and workers are polite, friendly and willing to help in any way they can.

Reply from Joanne Dyke, Care manager at Carefour Home Care & Live-in Care

Thank you for your wonderful feedback! We're delighted to hear that you're happy with our service.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from P P (Client / Service User) published on 24 February 2025 Submitted via Postal Card
Overall Experience
The regular carers are very good and they look after me very well and the management keeps in touch to make sure that all is well.
I think after having the care system I have improved greatly.

They are always on time and caring.

Reply from Joanne Dyke, Care manager at Carefour Home Care & Live-in Care

Thank you so much for your kind words! We are delighted to hear that you feel well cared for and that our team has made a positive difference in your life. Our carers take great pride in providing compassionate and reliable support, and it's wonderful to know that their efforts are appreciated....  

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Debbie G (Daughter of Client) published on 18 February 2025 Submitted via Postal Card
Overall Experience

What can I say other than the service is absolutely fantastic, so caring and competent with mom. Mom's eyes light up when the carers come. The client and carer are so well matched. Would recommend the company to friends and family.

Reply from Joanne Dyke, Care manager at Carefour Home Care & Live-in Care

Thank you for taking the time to complete a review. We are very grateful for your kind comments and will be sure to pass them on to the team.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Nigel L (Son of Client) published on 16 December 2024 Submitted via Postal Card
Overall Experience

The treatment by the carers has been very good. Carers are all friendly. Always arrive on time.

Reply from Joanne Dyke, Care manager at Carefour Home Care & Live-in Care

We are so grateful for your kind review and we will be sure to pass on your lovely comments to our team.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Bridgette B (Daughter of Client) published on 4 July 2024 Submitted via Postal Card
Overall Experience

My elderly and very infirm mother has been under the care of the wonderful Carefour Home Care team since February 2024. From my first contact with the local manager who conducted the initial assessment, I have been impressed with the high level of professionalism and total dedication to clients exhibited by all Carefour staff involved in the care of my Mother. The carers who directly look after my mother are brilliant with all the tasks they carry out, but more importantly they are all authentic individuals who genuinely care about their work and their clients - I have total peace of mind I know my mother is in very safe and caring hands!

Reply from Jason Smith, Director at Carefour Home Care & Live-in Care

We are so grateful you have taken the time to share your experience and provide us with a review of our service. I will be sharing this with the whole team today and I am sure they will be very pleased with your kind comments. Thank you.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from D F (Daughter of Client) published on 3 May 2024 Submitted via Postal Card
Overall Experience

Very happy with how they look after my Mum and my Mum is comfortable with them too.

Reply from Jason Smith, Director at Carefour Home Care & Live-in Care

We are very grateful for your kind comments and will be sure to pass them on to the team.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from S S (Daughter of Client) published on 10 April 2024 Submitted via Postal Card
Overall Experience

Pleased with the communication between myself and the office. Whenever a query arises I have a quick response and action taken.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Rita H (Wife of Client) published on 21 September 2023 Submitted via Postal Card
Overall Experience

The Carefour team took care of my husband. They showed him the utmost respect and dignity. I would recommend them to anyone.

Reply from Jason Smith, Director at Carefour Home Care & Live-in Care

We are so grateful for your kind review and we will be sure to pass on your lovely comments to our team.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Teresa H (Niece of Client) published on 21 September 2023 Submitted via Postal Card
Overall Experience

Your care, patience and understanding of my uncle's needs in looking after him when he needed it was beyond expectations and helped his wife enormously. My uncle was very grateful for everything you did for him and helping him with dignity and humour. He looked forward to seeing you everyday. Many thanks.

Reply from Joanne Dyke, Care manager at Carefour Home Care & Live-in Care

Thank you for taking the time to submit a review. I will pass on your very kind words to the team.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Carole R (Niece of Client) published on 7 September 2023 Submitted via Postal Card
Overall Experience

The care you all gave my uncle when he came home from hospital was outstanding. I watched how all the carers were so gentle with him, right up to the day of his passing. I can not express my gratitude to you all enough. I have recommended you to a lot of people. Thank you all so much!

Reply from Joanne Dyke, Care manager at Carefour Home Care & Live-in Care

Thank you so much for taking the time to leave such a lovely review. The team were very fond of your uncle and he is sadly missed by us all.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Caroline P (Daughter-in-law of Client) published on 10 May 2023 Submitted via Website
Overall Experience

The carers were very kind and considerate and treated my father in law with compassion and dignity. I would highly recommend Carefour Home Care. Nothing was too much trouble and came when I needed them most, they are a lifesaver

Reply from Jason Smith, Director at Carefour Home Care & Live-in Care

Thank you so much for taking the time to review our service. We will be sure to pass on your kind comments to the team.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from S T (Husband of Client) published on 27 April 2022 Submitted via Postal Card
Overall Experience

My wife receives an excellent service from all her carers. They are caring, sensitive and treat her with dignity. Her confidence has grown thanks to the way they are supportive of her. She looks forward to them arriving as she relaxes as they make her feel calm. I feel supported by them as it gives me time to go shopping and do other errands.

Reply from Leann Sainsbury, Director at Carefour Home Care & Live-in Care

Thank you for taking the time to send in a review, we will pass it on to your carers who will be so pleased that you and your wife are happy.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 April 2019
Overall Good
  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report
Response by Carefour Home Care & Live-in Care to this inspection report:

Carefour are delighted to be recognised as outstanding in Caring by the CQC and rated Good overall. Our compassion and attention to detail coupled with our nurse-led dedicated care team means we are providing the very best care.

News (0)

News

There are no news items for Carefour Home Care & Live-in Care.

Awards / Recognitions (5)

Meet the Team (3)

Jason Smith Job Title: Director Joined: 2016
Jason Smith

My passion for delivering the best possible care comes in many guises. From ensuring our carers are well paid and trained and are carefully matched to our clients, to investing in the latest technology which streamlines our business allowing more time to focus on our people and customers.

I am extremely proud of our ongoing and consistent outstanding reviews on homecare.co.uk and winning the best Top 20 provider win the West Midlands 3 years running.

Joanne Dyke Job Title: Registered Manager Joined: 2016
Joanne Dyke
I am proud to have been with Carefour from the beginning and I instantly shared the vision of the owners to create a caring, compassionate and safe business, which would look after clients and staff alike. Having been a carer myself, I have the experience and knowledge to know how to advise and support people.

From our very first contact with you, we take the time to learn about you, your background, likes and dislikes and requirements in order to understand what the best package of care would be. We then carefully match the perfect care team for you, to provide the level of support I would expect myself. We work in partnership with you and can adapt as your requirements change.

Our COVID-19 safety practices are always in line with the latest guidance, our PPE stocks are ample and ongoing training for our care team means that you or a loved one will be safe in our care.

Julie Hancock Job Title: Office Administrator Joined: 2020
Julie Hancock
My main role is to support the recruitment and onboarding process and carefully select the most wonderful people to look after our clients. I have the pleasure to meet the kindest individuals who I would, hand on heart, trust with looking after me or my family.

I have a wealth of experience and I have to say this company is the nicest I have ever worked for. If you are looking for care for a loved one, I would choose Carefour.

Frequently Asked Questions about Carefour Home Care & Live-in Care

How many Carers does Carefour Home Care & Live-in Care employ?

Carefour Home Care & Live-in Care employs 105 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Carefour Home Care & Live-in Care to verify any information. View our terms and conditions. Carefour Home Care & Live-in Care has an Enhanced Service - more info.