Over all time Assisted Lives Bradford has 2 reviews.
Overall Experience
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Date Published
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Reviewer Connection to Assisted Lives Bradford
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Total of 2, showing 1-2
Review from J W (Wife of Client) published on 2 June 2023
Submitted via Website • Report
Overall Experience4.0 out of 5
I have been with Assisted Lives for a number of years and yes there have been ups and downs. More ups than downs. The manager is understanding and patient and very empathic. Most of his staff are the same.
Circumstances in my husband's care mean leaving the company, but I do want to thank them for
all they have done, I could never have gotten to this point without them.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Alex K (Power of Attorney of Client) published on 21 October 2021
Submitted via Website • Report
Overall Experience1.0 out of 5
This firm was appointed by Social Services to visit 3 times a day for 30 minutes.
On too many occasions the carers attended for a lot less than this - the fastest being 1 minute 40 seconds.
The carers would nip in at unregular times and mix up a shake, then leave without using any initiative to
use the rest of the time they were contracted for to do chores eg - floors would be unclean, bins overflowing, decaying food in the kitchen. Even when asked politely to do these things they weren’t done.
The client was charged for 90 minutes to do his shopping and they would fill his fridge with cheap ready meals which were left to go out of date. The shopping was not tailored to his needs - rather whatever was convenient - by week 4 he had four jars of coffee. The 'carers' clearly weren’t making this service person-centred, it was more based on their convenience.
Most of the carers failed to wear a lanyard with ID.
Extremely poor and fraudulent. Reported to police.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Overview of Review Score
Regulatory Rating
Care Quality Commission (CQC) Rating
Date:
19 Dec 2019
Overall
Good
Caring
Good
Effective
Good
Responsive
Good
Safe
Good
Well-led
Good
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Frequently Asked Questions about Assisted Lives Bradford
What Type of Services does Assisted Lives Bradford offer?
Assisted Lives Bradford offers Home Care.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Assisted Lives Bradford to verify any information. View our terms and conditions. Assisted Lives Bradford has an Basic Service - more info.