Royale Carers Ltd

Rear of 130 Hobleythick Lane, Westcliff-on-Sea SS0 0RJ
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9.6 20 Reviews
  • Royale Carers Ltd, Westcliff-on-Sea
Royale Carers offer the elderly, disabled and others needing care the chance to live at home independently.

Skilled staff work hard to deliver a caring service to each and every client according to their individual wishes.

Skilled staff receive regular training and provide a variety of home care services such as personal care, help getting people out of bed and dressed, medication management etc.
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Care Provided by Royale Carers Ltd

Types of Home Care

  • Visiting Care
  • Live-in Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Good to Know

Owner

  • Royale Carers Ltd

Person in charge

  • Doris Dokpoh (Manager)

Royale Carers Ltd Reviews (20)

9.6

Royale Carers Ltd has a Review Score of 9.6 (9.630) out of 10, based on 8 reviews in the last 2 years.
Over all time Royale Carers Ltd has 20 reviews.

Overall Experience
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  • 4
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Date Published
  • 20
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  • 12
Reviewer Connection to Royale Carers Ltd
  • 6
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Total of 20, showing 1-20
Review from J L (Son of Client) published on 11 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers are very helpful. They made my mum, who suffers from mental illness and brain damage, feel just at home. They would engage in conversation with my mum as much as they can. They made sure she was well fed, and when her personality went into a dark place they would be remeasuring and sympathetic
to her. Most importantly my family trusts them and the quality care they provide.
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Review from Maureen L (Client) assisted by family/friend published on 9 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Without Royale Carers I know I would not be around to tell this story. I have been ill for the past 8 years on and off, having a stroke, waiting 4 and half years for a stoma op, which was carried out in September 2023. Royale Carers took over from the hospital care system.
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Review from Leslie F (Husband of Client) published on 8 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This care company have treated my wife with respect and gentle care for almost 2 and half years. They have adapted when my wife needs have changed and have given me a good advice to help me with her care. They are good natured and professional and I enjoy their company which does me good.
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Review from Emanuel (Manny) B (Client) published on 26 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am an 89 year old man and I have been in the care of Royale Carers Ltd since returning home while waiting for an operation to have a removed hip bone replaced. The care has been first class with a lot of friendship and respect shown towards me. The carers seem to take a pride in their work which they
seem dedicated to. Being a lifetime hobbyist my room will always be cluttered and I may sometimes need help in doing something which my carers always seem willing to give. The way they treat me makes me feel as though I am still more than just waiting for the end.
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Review from J C (Husband of Client) published on 26 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The standard of care is very good. We have never had a serious complaint.
Occasionally things do go wrong but they are always corrected very quickly.
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Review from J B (Client) published on 12 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Have always been very satisfied with Royale Carers, all staff very kind and helpful.
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Review from K W (Client) published on 11 February 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Each carer has strengths and weaknesses but on the whole, they are good.
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Review from Molly D (Daughter of Client) published on 7 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was palliative and royal carers went above and beyond to meet all her needs right up to the point when mum died. The carers themselves knowing my mum had a hearing disability profoundly deaf put my mum at ease and took their time with her in making themselves understood. The care provided was
exceptional ensuring her dignity and well-being was the forefront. They often went out of their way with her and ensured all things were in place as and when needed. At all times they kept me informed of her wants and wishes. Compassionate is an understatement they treated Mum as if she were their own mum. I will miss them dearly. Thank you so much, especially to the management I could not of got through this without you. You will always have a place in my heart.
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Review from Jane C (Daughter of Client) published on 11 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Royal Carers looked after my mum for a number of years until she died in December 2022. It wasn't always easy dealing with her constant worrying but each and every one of you always showed such kindness and compassion and were always able to offer us help and guidance when needed. Because of the excellent
service from Royale Carers, we were able to fulfil mum's wishes to stay in her own home until the end. Thank you.
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Review from Pamela W (Client) published on 19 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with all my carers. They are kind, caring and nothing is too much trouble. Thank you.
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Review from J B (Granddaughter of Client) published on 4 August 2021 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Each carer takes their time to see to Nan, making sure she is fed, watered and happy and most will go above and beyond i.e. picking something up - prescription/food.
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Review from S B (Daughter of Client) published on 27 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can highly recommend Royale Carers to anyone that needs care. It was hard for us to share our mum with carers but Royale Carers have simply been amazing. So caring and they have listened to us and treated our mum so lovely. Communication with Royale Carers is great, they are genuinely so caring. Thank
you so much!
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Review from Lorraine C (Daughter of Client) published on 10 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Absolutely brilliant carers looking after my mother with dementia. Carers were kind, professional making sure all aspects of my mothers care were provided. They worked out how to persuade her to do things when she was reluctant and made her giggle and have a little dance! When she was unwell they stayed
with her calmly organising medical care or ambulance, and happily stayed with her till we arrived. They cared. They also supported my dad on these occasions making sure he was fine too.
I highly recommend Royale Carers. My father, family and I will be always grateful for this caring agency.
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Review from R R (Wife of Client) published on 16 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful service would recommend to anyone.
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Review from Lynda W (Niece of Client) published on 9 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Although I have issues with one of the carers, on the whole, I am extremely satisfied with the care my aunt receives. The issue I have is being addressed by management. I have found the other carers professional, caring and friendly and a good element of trust between my aunt and the care team has been
established. They also keep me informed of any action they have taken regarding her care and of anything she needs to be done that requires action on my part.
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Review from E M (Client) assisted by family/friend published on 29 April 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very helpful and very friendly. Always happy to help.
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Review from Keith G (Son of Client) published on 21 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care for my elderly mother (aged 95) who has dementia lives on her own. The attention has been very good and reliable. A lot of compassion and thought by all staff, a recommendation to all.
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Review from Christopher B (Son of Client) published on 15 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In the time that my mother has been receiving care from Royale Carers Ltd, I have seen their conduct to be exemplary in all areas of care. The commitment from all members of staff as to my mother's wellbeing has been without fault. It's been a relief to know that she is so well cared for.
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Review from A W (Daughter-in-law of Client) published on 11 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Royale Carers have provided excellent care since joining them. However, I do feel that a more effective way needs to be used to monitor if carers have arrived because there have been a few instances when no ones has turned up. The family has then had to chase them, mum is lucky because we live with
her but it might not be the case for other service users.
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Review from Henry John R (Husband of Client) published on 11 November 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
"Satisfactory" as a whole, times could be more regular. Taking all into consideration, the service is good and any disagreements are always taken into consideration and dealt with.
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Current Review Score: 9.6 (9.630)

Overview of Review Score

The Review Score of 9.6 (9.630) out of 10 for Royale Carers Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 8 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.830 for Royale Carers Ltd is calculated as follows: ( (40 Excellents x 5) + (6 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 47 Ratings = 4.83
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Royale Carers Ltd is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Feb 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

Doris

Doris Dokpoh

Job Title: Registered Manager Joined: 2013

With an impressive 34 years of experience serving the Southend community, Doris is the heart of our care team. Her career began as a dedicated nurse, where she cultivated a deep understanding of patient needs and a passion for enhancing quality of life. Now, as Registered Manager, Doris blends her clinical expertise with a warm, compassionate approach to ensure that every service user feels respected, supported, and truly cared for.


Drawing on her decades-long commitment to the local community, Doris leads by example—fostering teamwork, continuous learning, and open communication. She believes in empowering both her staff and the individuals in her care, always striving to create a positive environment where everyone can thrive. Whether through sharing her wealth of knowledge or offering a kind word of encouragement, Doris embodies the values of empathy, integrity, and devotion that have guided her remarkable 34-year journey in healthcare.

Frequently Asked Questions about Royale Carers Ltd

What Type of Services does Royale Carers Ltd offer?

Royale Carers Ltd offers Home Care.

How many Carers does Royale Carers Ltd employ?

Royale Carers Ltd employs 25 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Royale Carers Ltd to verify any information. View our terms and conditions. Royale Carers Ltd has an Enhanced Service - more info.