Amplelime Healthcare Ltd

130 A Lichfield Street, Walsall WS1 1SY
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7.7 13 Reviews
  • Amplelime Healthcare Ltd, Walsall
Amplelime Healthcare is an independent care company providing appropriate and timely support and care for adults in the comfort and privacy of their homes with families, friends and in a familiar environment.

The company offers simple, person-centred care solutions and all services are managed by a team of specially qualified, trained and skilled individuals with experience in health care.

Their experienced and dedicated staff are carefully selected and matched to support each client to remain in their home or community for as long as possible.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £27
  • Weekly Live-in Care Fees: from £1000

These prices are only a guideline, please contact Amplelime Healthcare Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Amplelime Healthcare Ltd

Person in charge

  • Tsitsi Chibukwa (Manager)

Amplelime Healthcare Ltd Reviews (13)

7.7

Amplelime Healthcare Ltd has a Review Score of 7.7 (7.708) out of 10, based on 4 reviews in the last 2 years.
Over all time Amplelime Healthcare Ltd has 13 reviews.

Overall Experience
  • 11
  • 1
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  • 1
Date Published
  • 13
  • 2
  • 4
  • 4
  • 9
Reviewer Connection to Amplelime Healthcare Ltd
  • 4
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Total of 13, showing 1-13
Review from J B (Daughter of Client) published on 3 September 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
Absolutely terrible company.. Mistakes made on a daily basis whilst they were looking after my mum. Inconsistency, turning up late, wrong medication or no medication been. On two occasions my mum was at risk with this company so much so that two safeguarding reports were put in. Some staff couldn't
speak English properly and didn't understand my mums needs..left this company eventually after reporting to the Council. Terrible experience!
Reply from Tsitsi Chibukwa, Manager at Amplelime Healthcare Ltd

Thank you for your review. We sincerely apologise for the unpleasant experience and care your Mum received. We are deeply sorry for the two incidents regarding medication that occurred. We investigated these incidents with the council, and corrective measures were put in place. As a company, we take complaints seriously and always aim to rectify any issues that have arisen, learning from them to prevent similar problems from happening again. The views of our service users are important to us, as they help ensure that our services consistently meet people's needs. All staff also have ongoing training in communication and cultural competence to ensure they understand these values. In the 12 months we supported your Mum, we did all we could to provide regular carers; however, at times things still can go wrong due to many other factors, but mostly we are very sorry for all the distress that was caused to you and your family. We are working hard to avoid these situations from happening.

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Review from H L (Wife of Client) published on 14 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care my husband receives is very good, the carers are very kind and friendly. They are very patient with my husband who is not the easiest of clients. They always try to do as they are asked. The only down side is they have little respect for property, there is several parts of damage in the house.
They also need to take more care in this cost of living crisis and remember to turn off unused equipment.
Reply from Tsitsi Chibukwa, Manager at Amplelime Healthcare Ltd

We greatly appreciate your valuable feedback, which helps us improve our service delivery.

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Review from Barbara P (Wife of Client) published on 7 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Two male carers we received were kind and caring. Always treating my husband with the greatest respect.
Reply from Tsitsi Chibukwa, Manager at Amplelime Healthcare Ltd

Thank you for your feedback to help us improve our service delivery.

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Review from M J (Husband of Client) published on 6 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good with my wife. Wash and dress her every morning.
Reply from Tsitsi Chibukwa, Manager at Amplelime Healthcare Ltd

Thank you for your valuable feedback, which helps us make necessary improvements to service delivery.

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Review from Charlotte D (Daughter-in-law of Client) published on 17 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff from Amplelime have cared for my mother-in-law amazingly for the past year. Nothing is too much trouble. Staff are very friendly, patient and kind.
Reply from Tsitsi Chibukwa, Manager at Amplelime Healthcare Ltd

Thank you Charlotte, it has been a pleasure to support the family and we are grateful for you taking the time and sharing this feedback about our care.

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Review from Carol V (Client) published on 24 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The service is 11/10, fantastic carers. Never known anyone so nice.
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Review from Lorraine G (Daughter of Client) published on 1 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The lovely ladies who attended to our Mom were the best carers we could have wished for. As a family whose grandchildren include a nurse, we were totally blown away by their compassion and care. They have treated Mom with the greatest dignity, support, and gentleness whilst also offering support and
the occasional hug to myself. We couldn't have asked for better as a family. Thank you from the bottom of our hearts.
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Review from Sarah V (Daughter of Client) published on 8 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely ladies, helpful, and treat my dad very well. He has no complaints.
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Review from Richard L (Son of Client) published on 7 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff have been wonderful with my mom. The love and care they have given mom is amazing. Highly recommend.
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Review from Audrey P (Husband of Client) published on 20 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My family and I have received the most wonderful and caring attention you all gave my husband just when we needed it. Your staff are so caring and understanding in most difficult times. I would tell anyone to accept your services.
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Review from A G (Daughter of Client) published on 20 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can only describe the care and understanding as excellent, above and beyond our expectations. The carers attended to my dad four times a day and ensured that the care was bespoke to my dad, they changed times to attend to my dad and treated him with dignity at all times. They highlighted any concerns
and advised as to what further help they could offer and pointed us in the right direction. Totally professional, trustworthy, and always contactable 24/7.
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Review from J L (Sister of Client) published on 28 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found Amplelime carers and management to be extremely capable - while caring for my brother - they have treated him with dignity and kept him protected during the pandemic. It's reassuring to know he is in such dependable care.
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Review from H L (Sister of Client) published on 7 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother's carer gives him the care, love and respect he deserves. I see that they really do care and deliver so much love and support to my brother. They have managed to keep my brother safe during the pandemic. They work as a team in order to deliver the best care. They go above and beyond the other
agencies we have had in the past. Big thank you to all.
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Current Review Score: 7.7 (7.708)

Overview of Review Score

The Review Score of 7.7 (7.708) out of 10 for Amplelime Healthcare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 3.7 out of 5 from 4 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 3.708 for Amplelime Healthcare Ltd is calculated as follows: ( (10 Excellents x 5) + (6 Goods x 4) + (2 Satisfactorys x 3) + (3 Poors x 2) + (3 Very Poors x 1) ) ÷ 24 Ratings = 3.708
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Amplelime Healthcare Ltd is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Sep 2024

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

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Frequently Asked Questions about Amplelime Healthcare Ltd

What Type of Services does Amplelime Healthcare Ltd offer?

Amplelime Healthcare Ltd offers Home Care.

How many Carers does Amplelime Healthcare Ltd employ?

Amplelime Healthcare Ltd employs 26 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Amplelime Healthcare Ltd to verify any information. View our terms and conditions. Amplelime Healthcare Ltd has an Enhanced Service - more info.