Caremark Cheltenham, Gloucester & Tewkesbury

Joanne joined Caremark Cheltenham and Tewkesbury early in 2018 as a Registered Care Manager. Her experience in patient-facing care has made her a hugely valuable addition to the team.

Qualified as a physiotherapist, Joanne has a great deal of experience in supporting people both in hospital settings and in the community.

Her role as Care Manager sees her taking on a range of responsibilities including coordinating the care delivered, making sure carers and clients have everything they need to liaising with local authorities and care professionals.

Joanne believes it is a huge responsibility to provide care for someone in their own home and wants to ensure that everything is in place – whether that be equipment, training or another element – to allow the care team to deliver the best possible and safest care for clients.
She said: “Carers are looking after people, who are often vulnerable, in their own homes and that is a huge responsibility for us – not just to make sure we take care of the client but also take care of our team too. We need to make sure they have all they need to deliver care as well as possible for the client.

“I’m also the direct interface for the local authority, checking we are getting it right for our clients. I’ll work with local authority teams to make sure the packages of care are delivering all they need to and to suggest changes where they may be beneficial.

“It’s my role to make sure everything runs smoothly. It’s really rewarding to know that we’re helping make a positive difference in people’s lives. The care we deliver is important to them and really can have a positive impact. It’s not just doing a job.”

Michael Folkes is our Managing Director and ultimately responsible for everything that happens at Caremark, ensuring we deliver the very highest quality of care to people we support across Gloucestershire. He is ensuring that Caremark is leading the way when it comes to innovation in homecare, including the use of robot technology.

Following the successful launch of Caremark Cheltenham and Tewksbury, we are very excited to launch our new branch in Stonehouse to support the Gloucester and Stroud customers and care assistance. Emily is Stroud-based and joined our team to run and develop the new branch. She works directly with Joanne Folkes supporting our customers and wonderful team. Emily is highly professional, approachable and passionate about her work, bringing a huge amount of experience and value.

Jessica started as a Care Assistant and quickly progressed through the ranks, becoming a Field Care Supervisor and now a Care Coordinator. Jessica is dedicated to delivering the highest standards of care and support with high levels of passion for the work she does and is firmly aligned with our company values of kindness and support for our team and customers.

Katie started at Caremark as a home care assistant before being promoted to the position of Field Care Supervisor and is now a Care Coordinator, ensuring our customers have the right care package to meet their needs and coordinating staff to ensure that care is delivered as per individualised care plans. Katie is an amazing care coordinator and demonstrates her ability to support our customers and the team every day.

The Caremark Cheltenham & Tewkesbury team are pleased to welcome Jade in the role of care coordinator. Jade joined us in March 2024 and has had experience as a care coordinator in previous employment.

Jade has worked in the industry for most of her adult life and has attended Cornwall College and Plymouth University to further her knowledge in Health and social care.

The role of care coordinator suits Jade perfectly as she loves to help people and we are pleased to hear that Jade is thoroughly enjoying her time working for Caremark.

Jade says the team are really kind and it’s a great environment to work in.

Frances joined the Caremark team in April 2024 as Business Development and Events Co-ordinator. Frances has qualified teacher status (QTS) specialising in supporting children with special educational needs. Her previous role was that of a Teaching Assistant where she assisted children if they needed additional support in the classroom. Before the Teaching Assistant role, Frances was the Assistant Headteacher at Alderman Knight School in Tewkesbury.

Frances is a lively, positive and, as can be seen from her work history and training, caring person.