Caremark Croydon

And the manager, Eshy, has been most helpful throughout. Many thanks.

Very good support from carers. Excellent management. There have been great during time of crisis after Devi's dad died.

The care given to my daughter is excellent. The support from the office has been great. Thank you for everything Caremark Croydon. The carers are amazing. I appreciate the support & care they give to my daughter. They have become part of my family 'thats how great they are'.

Esther always goes above and beyond the call of duty and Jen loves her! She really manages low mood magnificently and cheers Jen up enormously.

With no previous experience of carers, my wife and I had only a hazy idea of what to expect. We have found the two girls assigned to us very helpful. Their basic job is to serve breakfast and the main meal daily, and also, in my wife's case, to help with toiletries and hygiene as needed. They are also prepared and willing to give stalwart help in the event of any unforeseen setback such as occurring in the household e.g. broken cupboard door. Our carer's coordination was most attentive, finding a missing key - great relief!

I am very happy with my care, as I am not a very easy person to deal with, but I do feel, in comparison to when I first joined, the management/office is poor.

Caremark Croydon has provided companionship care for my elderly mother for close on three years, and the quality of care provided has greatly enhanced her mood and overall well being, and thus contributed significantly to my own peace of mind. Managers have always been available and responsive to any concerns, and have made every effort to ensure continuity with the same small team of carers, who have come to know my mother well, understand her needs and provide cheerful companionship. I recommend them unreservedly.

The administration of the arrangement was completed in a very timely fashion and with good response to any questions. A two week care plan was put in place with two carers allocated on a rota basis to cover the hours required. My father seemed to relate better to one carer than the other, but all needs on the agreed care plan were provided by both carers. Two minor glitches - a 1/2 hour delay in arrival on one occasion due to traffic hold ups, and forgetting the vegetables for lunch on another. One carer did go sick on one day but a replacement (the other rota carer) was swiftly sorted by Caremark without any impact to my father. All in all a good experience and we would utilise Caremark again when the need arises.

The care provided is very good.

Caremark has been helping Mum since May 2021 and their service has always been excellent. Mum's care package was increased with effect from June 2024 following a lengthy spell in hospital and the service has remained excellent.

I've had an excellent experience with Caremark Croydon. A very professional company. They send me a weekly rota. My son enjoys his time with his carers. The carers give me peace of mind while I have time for myself. I would highly recommend Caremark Croydon.

Caremark is a very good care provider. They have very kind, caring staff and do exactly what is asked of them. My dad enjoys their visits and often looks forward to seeing some of the carers again. The only reason I didn't give 5 stars is that the service would be even better if we were given a smaller number of consistent carers, but I think that's just what the industry is like at the moment. They respond very well to feedback and the best part is how flexible they are if we need some additional hours. Overall a very good care service.

We have been using Caremark for a few months now and I wanted to thank the manager and her team in the excellent service and support we have had since Mum has come to stay with me, after having a traumatic twelve months with her in and out of hospital. The onboarding process was seamless, the team are incredibly understanding of Mum's needs, they are so caring and each one of the carers have such wonderful personalities. I can see Mum building a true bond with them. I know Mum feels comfortable and supported, which is absolutely key for me. Thank you to the manager for building such a lovely and caring team who provide such key/vital services within the elderly community. Keep up the fantastic work.

Excellent understanding of difficulties. Sympathetic, friendly, approachable and professional. Highly rate this service from the outset to implementation. Performance is of the highest standard.

I am pleased to say that we have found the staff thorough and caring and prepared to listen if we have any comments or suggestions to make and I have no hesitation in recommending this agency.

I'm absolutely delighted with the care my dad is receiving from the Caremark team in Croydon. The carers and office staff have proved to be helpful, reliable, trustworthy and charming. I wouldn't hesitate to recommend this service to anyone looking for help with a loved one. Both carers and office staff are great at communicating and keeping me informed, which has given me complete peace of mind.