Home Straight Partnership Ltd

Suite 1 and 4, Unit 16A, Oakham Enterprise Park, Ashwell Road, Oakham LE15 7TU
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9.9 94 Reviews
  • Home Straight Partnership Ltd, Oakham
Home Straight was founded in 2008. Home Straight's team of care professionals support to people to live independently in their own homes.

The team were rated 'Good' in all areas in their first CQC inspection in May 2018 and work closely with Rutland County Council, Social services, local GPs and other professionals.

The largest private care company in Rutland with an exemplary reputation that has been built over the last 17 years.

Home Straight provides bespoke premium care using a carefully selected team. They recognise that every client is different with unique needs. The care is always person-centred, giving them respect, choice and quality of life.

It is critical that the care provided is reliable and trustworthy, providing support not only for the client but for the family as well.

The team are all DBS checked, wear fresh PPE with each client and for each task. The training the Care team undergo is rigorous and thorough and regular quality checks are carried out.

Home Straight believes in person-centred care not only for their clients but also for their staff.

Why not join the Home Straight team? Call for information on Care positions.

Care Provided by Home Straight Partnership Ltd

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £25.70

Please call us to discuss your requirements and fees. We will carry out a free assessment in your home which takes around an hour. This gives us the chance to find out about your preferences and needs which will become your care plan.

These prices are only a guideline, please contact Home Straight Partnership Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Owner

  • Home Straight Partnership Ltd

Person in charge

  • Stevie Katsouris, Sharon Batkin & Georgie Balmford (Directors)

Home Straight Partnership Ltd Reviews (94)

9.9

Home Straight Partnership Ltd has a Review Score of 9.9 (9.931) out of 10, based on 34 reviews in the last 2 years.
Over all time Home Straight Partnership Ltd has 94 reviews.

Overall Experience
  • 90
  • 3
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Date Published
  • 94
  • 5
  • 12
  • 34
  • 60
Reviewer Connection to Home Straight Partnership Ltd
  • 34
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  • 11
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  • 5
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Total of 94, showing 81-94
Review from Tina W (Daughter of Client) published on 19 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent service, a family member has been using this service for several years. They are reliable and hard working. Nothing is too much trouble for the staff. Highly recommend using this company for all your care needs.
Reply from Georgie Balmford, Owner/Director at Home Straight Partnership Ltd

Thank you for your feedback Tina, it is much appreciated.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Ian K (Son of Client) published on 19 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The service provided to our mother by Home Straight has been, without a doubt, exceptional. She really looked forward to the regular, twice-daily visits by the staff, all of whom she enjoyed seeing and she allowed them to help her. With dementia and a failing mind, there were occasions where extreme
patience was needed and that was always provided by the staff. Any really troublesome times were reported to us personally, thereby allowing us to be able to ensure she was safe and comfortable. After each visit, a summary report was entered into a care book so we would always know who had visited and how they found her, which we found to be of great benefit. In setting up the care package, we found the advice and help given and subsequent implementation was flawless. Our overall feeling was that we were certainly dealing with a company who were very professional in what they do and so it has proved throughout the time we have used their services. Highly recommended by us.
Reply from Georgie Balmford, Owner/Director at Home Straight Partnership Ltd

Thank you for your kind words Ian. Your mother will be sadly missed by us all.

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Review from Susan (Daughter of Client) published on 19 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Straight is a wonderful local, family-owned company. It supported my mum and myself through the last year of Mum’s life. I would recommend them without hesitation.
On a professional level, the company is outstanding and the individuals are wonderful.
Adapting to Mum's changing needs and professional
advice, Home Straight gave Mum a quality of life and me peace of mind. Mum enjoyed life with them both inside her home and out and about in Oakham. The team made the term “Care In Your Own Home “ exemplary. Mum's needs were met on a personal care level and keeping her flat clean and organised. She enjoyed their company and felt safe in their hands.
Some of her last words to her carer were “ I think I was meant to meet you.”
There can be no greater recommendation than this.
Reply from Georgie Balmford at Home Straight Partnership Ltd

Thank you, your mother was a joy to visit and is very much missed by us all.

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Review from Penny V (Niece of Client) published on 4 February 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
Home straight is a professional organisation. All communication, including email contact, is very good. I am always kept updated should any changes to my aunt's situation arise. My aunt is very satisfied with the care she receives and this enables her still to be able to live independently, which is
of vital importance to her.
Reply from Georgie Balmford at Home Straight Partnership Ltd

Thank you, Penny. It has been a joy to see your aunt getting back on her feet.

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Review from Alison P (Daughter of Client) published on 4 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
A reliable and extremely caring company that shows genuine compassion for their clients. They especially provide reassurance and first-class support for many carers in Rutland.
Reply from Georgie Balmford at Home Straight Partnership Ltd

Thank you, Alison. Our support worker really enjoys her visits.

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Review from Martin H (Client) published on 30 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have Monday to Friday social care provided by Home Straight and have for at least two years.
We have four excellent carers who really do care and nothing is too much trouble even feeding and toileting her, enabling my wife and me to maintain social links, go shopping, tidy house and attend various
appointments plus dementia-specific classes such as tai chi and singing.
Thus enabling us to have some sense of a normal life.
The benefits to my wife achieved by going out of the house and social contact are obvious in her so much increased communication and mood.
This is priceless - thanks so much to all who take care of us.
Reply from Georgie Balmford at Home Straight Partnership Ltd

Thank you Martin, We are delighted to be supporting you both.

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Review from Mark B (Son of Client) published on 30 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We could not ask for more. As we lived away from the area it was so reassuring my dad was looked after as well as he was. Thank you.
Reply from Georgie Balmford at Home Straight Partnership Ltd

Thank you Mark, We love getting the updates from you and hearing how your dad is getting on.

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Review from Charlotte C (Daughter of Client) published on 30 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Straight provided companionship support for my mum during the later stages of her battle with Motor Neurone Disease.
All of the team who cared for mum offered an incredible level of service, and their professionalism, reliability and genuine, friendly nature were a huge comfort and help. Especially
in the last few weeks of mum's life, Home Straight's understanding, flexibility and guidance were an invaluable resource and took a large amount of stress out of the situation. Mum also developed genuine friendships with the ladies who supported her, and she looked forward to their visits. Everyone treated mum with respect and dignity and made her feel like herself, not a patient.
I really cannot speak more highly of Home Straight and would highly recommend them to anyone who is looking for support and companionship.
Reply from Georgie Balmford at Home Straight Partnership Ltd

Thank you Charlotte, we all enjoyed our time supporting you and your mum. The carers will certainly miss their visits with her and the dogs.

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Review from Jane F (Daughter of Client) published on 27 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Straight have been very accommodating of all my needs and requirements. They all listen and act on anything that a client says or needs. The people that I have dealt with from Home Straight are kind, thoughtful and helpful. I enjoy and look forward to their visits. My "three" girls and I have developed
a great rapport. I would recommend them to take care of my mum, so should you.
Reply from Georgie Balmford at Home Straight Partnership Ltd

Thank you for your review Jane. I know "your girls" all enjoy their visits with you.

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Review from Victoria M (Daughter of Client) published on 27 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Helped my Mum when she was recovering from cancer. They always communicated if they needed to make occasional staff changes.
The lady that helps mum is delightful, never felt like anything was too much. Even though mum's much better now, we have kept the help on as she’s so brilliant! Can’t recommend
them highly enough.
Reply from Georgie Balmford at Home Straight Partnership Ltd

Thank you Victoria. We are so pleased the support is working for your mum and we know the support worker enjoys her visits too.

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Review from Michele (Daughter of Client) published on 23 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Straight have been professional, caring and adaptable. They have been encouraging and caring to my mother and have kept me informed while protecting my mother’s dignity. They were supportive while my mother was in hospital and quick to provide the same carer on her discharge. I would thoroughly
recommend them.
Reply from Georgie Balmford at Home Straight Partnership Ltd

Thank you for your review Michele it is much appreciated.

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Review from Christine (Wife of Client) published on 23 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carer we have from Home Straight is incredibly versatile, clearly very well trained and supported.
Reply from Georgie Balmford at Home Straight Partnership Ltd

Thank you for your review Christine it is much appreciated.

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Review from Katherine (Daughter of Client) published on 23 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Straight have been excellent in all dealings with my mum over several years of daily visits and she gets on well with all her Home Straight carers. The service that they provide have enabled my mum to stay independent for a lot longer than she otherwise could have.
They have kept in close contact
with me and my siblings when they think we need to be aware of things and also when we ask for information - which is important as we don’t live locally.
Reply from Georgie Balmford at Home Straight Partnership Ltd

Thank you for your review Katherine it is much appreciated.

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Review from P C (Client) published on 20 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent in everything.
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Current Review Score: 9.9 (9.931)

Overview of Review Score

The Review Score of 9.9 (9.931) out of 10 for Home Straight Partnership Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 34 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.931 for Home Straight Partnership Ltd is calculated as follows: ( (190 Excellents x 5) + (14 Goods x 4) ) ÷ 204 Ratings = 4.931
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Straight Partnership Ltd is based on 34 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Jun 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (3)

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Meet the Team (4)

Stevie

Stevie Katsouris

Job Title: Managing Director Joined: 2008

We started Home Straight in 2008, providing support to people in their own homes. As the business has grown and our clients have grown older we have developed with them to provide personal care, and companionship and have specialised in dementia support.


I spent several years working in HR, Training, Marketing and business development.


I’ve always believed that organisations succeed when there is a happy, well-trained team in place.
My career has always centred around supporting and nurturing people.


I founded the company with Georgie and the two of us began by helping clients directly, cleaning, cooking, gardening and companionship. As Home Straight has grown our roles have changed.


As Managing Director, I am responsible for the business strategy ensuring that we have the right skills, knowledge and investment in place to serve the growing needs of our clients.


Tony, my husband, and I between us have lots of children and grandchildren, 2 dogs and a very old house that we are renovating. When I do get spare time, I like to try and keep fit we run a couple of times a week and practice pilates and yoga. Reading is a great escape for me and I am a member of two book clubs. I love cooking and spending time with my family, friends and my two dogs Digby an Italian Spinone and Twiggy a Weimaraner.


What do I love about my job? The people. Knowing that I have made a positive difference in someone’s life.
Sorting out problems and dealing with the day-to-day challenges that emerge in the world of care. Networking and building knowledge keeps me motivated and care is such an interesting line of work.

Nurturing, making the tea and having a jolly good laugh with my teammates.


My friends would describe me as funny, clever, focused, kind, hardworking, non-judgmental, constant, stubborn, easy-going, welcoming, forgiving, empathic, and beautiful inside and out!! (Stubborn was a shock to me)!

Georgie

Georgie Balmford

Job Title: Owner/Director Joined: 2008

I grew up in Oakham and live here with my family. I enjoy everything Rutland has to offer and I am a regular visitor to the nature reserves and local events. Living here and knowing the area well is extremely beneficial.


I set up Home Straight with my friend Stevie after being made redundant. My background is in hairdressing, hospitality and care both within a residential setting and in-home care. I enjoy helping people to feel better about themselves.


Running my own business fitted in well with bringing up my children and we have carried this ethos on with our staff.


Providing person-centred care with a carefully selected carer and watching our clients blossom is what makes this work a joy.


In my spare time, I enjoy spending time with my family, photography, travelling and walking my little dog.


I am very proud of our business and what we have achieved.

Sharon

Sharon Batkin

Job Title: Owner/Director Joined: 2017

I am the Director of Care, a Registered Manager and I manage the care side of the business. I have a background in care and I joined Home Straight 6 years ago. I really enjoy the challenges my role brings and seeing the difference the care and support make in a person's life.


It is my responsibility within Home Straight to oversee the day-to-day operations of the business. I work closely with clients, family members and health professionals. To provide a very person-centred service.


I am passionate about ensuring that we provide the highest standard of care possible.


I enjoy keeping fit, walking, working on my allotment and spending time with my family of grown-up children.


I have taken on a number of personal challenges such as wing walking for charity and more recently I completed the Loros Tower Run in Leicester with some of our team. I am always ready for a challenge.

Lisa

Lisa Mulvey

Job Title: Accounts Manager Joined: 2015

I joined Home Straight originally as a carer and now I manage the rotas. If you call us to discuss your invoice or rota it is often me you will speak to.


I live locally with my family and my dog. I enjoy gardening and walking and spending time with my family.

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