Home Straight Partnership Ltd

Home Straight Partnership provide care for my father who is in his 80s. The carers are friendly and professional and make sure that his care requirements are catered for efficiently and effectively, attending on a daily basis.

Home Straight, have looked after my aunt, without standing quality, there is nothing say to fault their service. They go above and beyond in the care they provide. They are all very professional, helpful, and there's a bond between them. The management side of the company will help you find the best quality of care needed for your loved ones. Thank you to all of you, outstanding employees and management.

I would have no hesitation in suggesting Home Straight to anyone looking for a care company for their relative, it is an excellent company.

The Home Straight team provide an excellent and flexible service, which my family and my father appreciate greatly. As well as helping him to prepare meals, to clean and wash and iron clothing, the carers also provide much-needed social interaction for dad too. The service helps him to remain independent and live in his own home.

We have employed the services of Home Straight to give support and care to my mother. Firstly in her own home and now in a care environment. I can only applaud the great work the teams do on mums behalf. As mum declines with dementia, Home Straight really show how valuable they are. I couldn't recommend them more highly. Thank you.

My aunties health sadly declined rapidly and Home Straight were amazing at accommodating our ever increasing needs. I would recommend this company without any hesitation. I can't thank them enough for the help they gave to both my auntie and myself at such a difficult time.

I received excellent service. All the carers were friendly and well trained and were conscientious in providing everything I needed. I also thought that behind the scenes, the management was competent with the logistics of organising the rotas.

A few months ago, the existing care provider for my mother ran into staffing difficulties and had to cease providing care at short notice. This left us in a very difficult situation. We were lucky enough to find Home Straight. From the outset, they have been great! They understood the problem facing us and went out of their way to find a workable short-term solution until a more permanent one could be put in place. Their assessment of my mother's needs was very professional and thorough. During the first few weeks of providing care, they regularly checked to make sure everything was working smoothly and made minor changes when needed. All the staff we have met have been professional, caring and kind. We are very happy with the service they provide.

All the carers are lovely and chatty. They are very efficient in carrying out their tasks. Home Straight Partnership has been very accommodating on mums needs. All very professional and helpful. They have always managed to cover the care that mum needs. I am very appreciative of what they do for mum.

Staff are friendly and willing to help with Mums needs. Timings for visits are on time and contact is always made if prior problems have arisen. The family are very pleased with all the support provided.

From my experience from the beginning of the year to now the care provided by Home Straight has been excellent. The staff at head office have always responded quickly and have done their utmost to accommodate my brother's needs. The carers have been great, with obvious consideration of their client's needs. I am unable to help as I live over two hours away but I am confident that my brother is in good hands with Home Straight. I am so pleased that we found them.

Home Straight has been proving a care service for my 100-year-old father for several years. At first, all he needed was someone to help him run his house and prepare meals as he lives alone. However, in recent months we have had to increase the level of care due to his failing mobility so now, in addition to the daily visits, he has a sleeping night-time carer. Throughout this time the service has always been excellent and above expectations. The carers are all very proficient, friendly and empathetic. My father was always against someone living in his house at night but now says he cannot live without them. The carers do not just provide a care service for my father, they engage with him, and provide comfort, support and reassurance when needed which relieves the loneliness of living on his own. He genuinely looks forward to their visits and I could not recommend the company and the carers more highly.

The carers are thoughtful, friendly and caring.

My initial contact with them was via recommendation from a family friend - good news travels.

Home Straight came highly recommended. They have been wonderful and we couldn’t have coped without them. They look after my parents who are 90 & 95 years old, each with quite separate needs. The team include the same group of people, so we all get to know each other, which makes a huge difference. They are caring, chatty, considerate and have good practical knowledge, experience and oodles of common sense. If there’s a problem, it’s sorted, but they keep me updated every step of the way via a phone call and also through an app, which records each visit. They make a huge difference to my parent's health, well-being and quality of life. For our family who provide care and support, we get a huge piece of mind and know my parents are safe and cared for when we’re not there. A huge thank you!

My mum is ninety and rather frail. She is determined to stay in her own home and Home Straight Partnership has facilitated that choice, since March 2022. I have been really impressed by the excellent and professional care they provide and they have given me peace of mind with regard to my mum’s welfare. Home Straight have been flexible and responsive and there is always someone at the end of the phone should I need support. I am happy to give them a 5-star review and would recommend them without hesitation.

I would fully recommend Home Straight to anyone thinking about home care.

We have been with Home Straight for several years and can't recommend them too highly. I feel that their aim is, to not only provide the best care possible for my husband, but to support me too. We have the same carers every week which is important for someone with dementia. We've tried different options. When I leave my husband with Home Straight, he's relaxed and chatting, with others he clings to me and asks me to not be long.

Homes straight cared for Mum over the last year (2021) before we finally moved her into a care home in December. Throughout the time we engaged Home Straight they were excellent. They have high-quality competent staff; an excellent back office team; a caring, courteous and compassionate approach to their work. We couldn’t have been happier with the care and support they gave to my mother. Would highly recommend them without hesitation.

My experience with Home Straight has been mixed. The service they have provided has ranged from excellent to poor. One carer my Dad has had has been excellent the rest have been average to poor. Jobs not completed when asked and a lack of communication. For instance, one carer could not gain access and went home. My Dad is deaf and disabled with dementia. There is a key box for them to let themselves in. My Dad could have fallen or died. Nobody alerted me or did anything to find out what was wrong. They removed my Dad’s care today without notice or adequate explanation as to why. They are unreliable and difficult to deal with. The management is patronising and unhelpful.