Belong at Home Newcastle-under-Lyme is part of the Belong at Home group.
Staff enable clients to continue living at home and in the community, and aim to match customers to the most appropriate staff, so that they can feel confident that their team of sensitive, well-trained support workers will cater to their needs.
All care teams are fully trained and qualified Belong colleagues, recruited in line with their values and supported by trainers to ensure the highest levels of professionalism and person-centred customer care.
Care Provided by Belong at Home Newcastle-under-Lyme
Types of Home Care
- Visiting Care
Minimum Visit Duration (Visiting Care)
- 30 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
- Transportation Service
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Hospital Discharge
Funding & Fees
Daily Charges per Person
- Hourly Visiting Care Fees: £38.50 - £39.50
See key facts and pricing information on our website for further details.
Contact Belong at Home Newcastle-under-Lyme to get a personalised quote:
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
-
Local Authority (Contracted Provider) - NHS (Contracted Provider)
-
Good to Know
Group/Owner
- Belong at Home
- Voluntary / Not for Profit Owned
Person in charge
- Jane Furze (Team Leader)
Belong at Home Newcastle-under-Lyme Reviews (36)
Belong at Home Newcastle-under-Lyme has a Review Score of 9.6 (9.588) out of 10, based on 8 reviews in the last 2 years.
Over all time Belong at Home Newcastle-under-Lyme has 36 reviews.
The manager was very professional and understanding and always willing to help with any problem we may have.
I would not hesitate in recommending Belong at Home.
Thank you very much for taking the time to provide us with this feedback. Our team work really hard to ensure a friendly, homely and welcoming environment. It means a great deal to our Belong at Home team to know that this is appreciated. Thank you for choosing Belong at Home Newcastle.
My Mum has been having regular visits from the Belong team for the last year or so. It has enabled her to stay in her own home and maintain a level of independence which is very important to her. All of her helpers are so kind and helpful and the managers/care coordinators are always happy to discuss Mum's care needs and adapt her rota accordingly. I couldn't recommend them highly enough!
Thank you very much for taking the time to provide us with this feedback. Our team work really hard to ensure a friendly, homely and welcoming environment. It means a great deal to our Belong at Home team to know that this is appreciated. Thank you for choosing Belong at Home Newcastle-under-Lyme.
Belong at Home Newcastle-under-Lyme provided care for my mother and coped with very challenging circumstances. At all times, my mother was treated with respect, kindness and dignity by the care staff attending to her. I would have no hesitation in recommending Belong at Home Newcastle-under-Lyme as an excellent care provision service.
Thank you for taking the time to submit your review of Belong at Home Newcastle-under-Lyme. We are so touched by your kind words and will make sure your comments are shared with the village team.
We used the Belong at Home service for my mother, who is 90 and suffering from Alzheimer's. She had a daily evening visit just to make sure she was OK, had taken her pills and was safe for the night. My sister met the visitors and found them lovely and caring. I dealt with the manager and found him friendly and professional.
It was a pleasure to look after your mother and thank you so much for your kind comments, especially at this time. We really appreciate your support.
All the team, whether area manager, supervisor or support staff are very friendly and caring. Communications are very good. Since my Mum has given her permission, I am included in the decision making and informed of any necessary details. My Mum says she is very happy with the support the team provides at home.
Thank you very much for taking the time to provide us with this feedback. Our team work really hard to ensure a friendly, homely and welcoming environment. It means a great deal to our Belong at Home team to know that this is appreciated.
My husband only had carers from Belong on a Wednesday afternoon. It was a pleasure to open the door to a smiling face and a happy greeting. The same when I got back from shopping, the two of them were sitting, chatting and drinking tea.
Thank you for taking the time to provide this lovely feedback for Belong at Home Newcastle-under Lyme. We are delighted to know that your husband is happy with Belong and that the dedication of our Belong at Home teams are making a difference. Thank you for choosing Belong at Home Newcastle-under-Lyme.
Overall the service is excellent and it was so easy and speedy to set up with the help of management and the team. I feel my mother-in-law is in special safe hands.
Thank you very much for taking the time to provide us with this feedback of Belong at Home Newcastle-under-Lyme. Our staff work really hard to ensure a friendly, homely and welcoming environment. It means a great deal to our Belong at Home team to know that this is appreciated. Thank you for choosing Belong at Home Newcastle-under-Lyme.
Good communication from all people involved in my mother’s care. Easy to contact. Supportive, professional and friendly service.
Thank you very much for taking the time to provide us with this feedback. Our staff work really hard to ensure a friendly, homely and welcoming environment. It means a great deal to our Belong at Home team to know that this is appreciated. Thank you for choosing Belong at Home Newcastle-under-Lyme.
I have found Belong at Home very caring. Able to supply what I need when I want it. I fully recommend the whole of Belong Services.
Thank you for taking the time to submit your review of Belong at Home Newcastle-under-Lyme. We are so touched by your kind words and will aim to keep our services to such high standards. Thank you for choosing Belong at Home Newcastle-under-Lyme.
First-class. My carer is 1st class.
Thank you for taking the time to provide this lovely feedback. We are delighted to know that you are happy with Belong at Home Newcastle-under-Lyme and that the dedication of our Belong at Home staff team is making a difference. Thank you for choosing Belong at Home Newcastle-under-Lyme.
The manager sent me the link to a 'dementia clock' as when my Mum was confused she didn’t know what time it was, or even what day it was. I bought the clock suggested which is excellent and will be a help to my mum on an ongoing basis, even now she is no longer confused as the clock is so clear.
Thank you so much for taking the time to post this feedback. Our staff will be most touched to read this. It was a privilege to care for your mum and we are delighted that your experience of Belong at Home Newcastle-under-Lyme was so positive. Thank you for choosing Belong at Home Newcastle-under-Lyme.
A range of lovely ladies who help with shopping, housework, food and husband's showers. We have three 1/2 hour visits each day (morning, lunch and tea). Extra visits if needed. When I have falls, extra staff come up to our apartment to help me and to give extra care for my husband if I have to go to the hospital. They will, if needed, take me or/and husband to the doctors. Lots of assorted activities in our lovely building (but bad parking - outsiders park and go shopping!)
Thank you for your positive feedback on the support provided by Belong at Home Newcastle-under-Lyme. Our staff work really hard to ensure a friendly, homely and welcoming environment. It means a great deal to our Belong at Home team to know that this is appreciated. Thank you for choosing Belong at Home Newcastle-under-Lyme.
I can't speak highly enough of the excellent service provided by Belong At Home, Newcastle under Lyme, in helping to care for my elderly parents and enabling them to remain in their own home in line with their clear wishes. Belong At Home has been able to provide care visits at the times and on the days required. The manager and carers are all very professional and caring, and nothing is too much trouble for them. We are continuing to use their services and would not hesitate to recommend them.
Thank you for taking the time to submit your review of Belong at Home Newcastle-under-Lyme. The staff teams will be thrilled with this feedback, and I will ensure the comments are shared with everyone. Thank you for choosing Belong At Home Newcastle-under-Lyme.
Belong have been great with my grandma as she has needed home care as she has got older and her knees have deteriorated. They comprehensively record each visit and she seems to enjoy their company in the mornings. Would recommend.
Thank you for taking the time to submit your review of Belong at Home. The Newcastle team will be delighted with this feedback and be very pleased to know that you are happy with the service provided. Thank you for choosing Belong at Home.
Belong at Home provided care for my mother and coped with very difficult circumstances. At all times, my mother was treated with respect, kindness and dignity by the care staff attending to her. The management team have been impeccable, going above and beyond that required. I would have no hesitation in recommending Belong at Home as an excellent care provision service.
Thank you for taking the time to submit your lovely review of Belong at Home Newcastle-under-Lyme. Our staff will be most touched to read this. We aim to maintain high standards at Belong at Home; we are so delighted to hear this has been your experience. Thank you for choosing, Belong at Home Newcastle-under-Lyme.
I am, and always have been, very happy with the service provided. I have found the carers both helpful and sympathetic in their visits to me.
Thank you for taking the time to submit your review of our Belong at Home service. We are delighted to hear that you are overall pleased with the service provided and trust this will continue. I will ensure your feedback is shared with the Newcastle-under-Lyme team. Thank you for choosing Belong at Home.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 19 June 2019- Caring Good
- Effective Good
- Responsive Good
- Safe Requires improvement
- Well-led Good
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (16)
- Posted: Tuesday 19 May 2026Engaging with community networks, being socially active, and accessing expert guidance are the cornerstones of caring for loved ones with dementia, says Belong, as the leading dementia specialist marks the...
- Posted: Monday 09 Feb 2026As awards season gets underway with Oscars, BAFTAs, and Grammys making for many a headline, social care’s top talent has joined the party with its own glittering celebration – the...
- Posted: Thursday 06 Nov 2025Leading not-for-profit care operator, Belong, has appointed Rebecca Woodcock to the post of chief operating officer (COO) to head up the dementia specialist’s villages and home care services, including Belong...
Awards / Recognitions (11)
- Recipient: Belong at HomeDate: Friday 29 May 2026
- Recipient: Belong at HomeDate: Friday 30 May 2025
- Recipient: Belong at HomeDate: Friday 31 May 2024
Meet the Team (4)
Detail to follow.
Andy is a highly motivated and caring member of the Belong at Home team and its longest-standing colleague, having been appointed as its first community support worker when the service was launched in 2009.
Andy embodies Belong values and has worked across the various Belong at Home regions to support local teams through various challenging periods. He has been instrumental in developing the service to its current level and is committed to taking it to the next level, both in terms of business growth and closer integration with the villages to ensure our services operate in a complementary manner. He is loved and admired by customers and colleagues alike, working closely with his care team and also with other managers, providing support to all who need it. As Head of Operations (Belong at Home), Andrew maintains his focus on the customer, leading by example and showing his usual determination to ensure that clients receive person-centred support from a team in which he is personally invested. Andrew is a great example of someone who lives and breathes the organisation’s ethos, values and culture, and instils these into both his team and other managers. He is a truly inspirational individual.
Rachael is an outstanding trainer, who has worked in the Health and Social Care sector for 29 years.
She started with Cheshire County Council in domiciliary care in 1996 and then joined CLS in 1997 where she worked as a Care Assistant and Care Team Leader before progressing to a Care Manager.
Recognising her passion for mentoring and developing others, she made the move to training company, Total People, where she worked for 15 years as a Training Advisor/Assessor/IQA supporting learners through various Health and Social Care qualifications at L2/3/5.
In 2017, she was appointed Practice Development Facilitator for Belong at Home, with responsibility for the professional development of our community support workers across all regions.
An invaluable member of our team, Rachael enjoys empowering others to be able to support customers in a person-centred way to ensure they receive continuity of high quality care.
Elaine brings a wealth of care sector experience to her role as Senior Enquiry Manager for Belong at Home and, above all, carries it out with enormous empathy and compassion.
She has supported the expansion of Belong’s home care service since 2016, providing advice, information and guidance to people seeking support in their own homes.
Prior to that she worked as Enquiry Manager for CLS Care Services for a number of years, applying her previous extensive experience as a frontline carer to bear in her ability to support enquirers through the process of finding the right care setting, as well as supporting managers to promote their care services effectively.
Elaine’s caring qualities have been honed over a long career in the care sector, which she first joined in 1988, holding a variety of roles, including Care Assistant, Activity Co-ordinator and Team Leader, before working as a highly effective Registered Home Manager for 15 years.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Belong at Home Newcastle-under-Lyme to verify any information. View our terms and conditions. Belong at Home Newcastle-under-Lyme has an Enhanced Service - more info.