Belong at Home Newcastle-under-Lyme

My Mum looks forward to their visit and I would highly recommend them as a care provider.

Excellent and reliable service offering the required level of care provision from a professional and friendly homecare team.

Never having used care services before, my wife was rushed into having carers whilst in hospital. The transfer of care from hospital to home was made so much easier by the approach and enactment of the well-thought-out and implemented care package. All staff are professional, courteous, respectful, and punctual. I wholeheartedly recommend this company to all parties.

David

Generally found all aspects of care good. The staff were kind natured, very friendly, and helpful to both of us.

What can I say? The care provided to my mum was outstanding. Carers paid attention to her needs and went above and beyond with everything - including tending to mums dogs and ensuring her home was clean and tidy. Mum thoroughly enjoyed her trips out going to the zoo, the lakes, walk along the canal, for lunch, even to one pub where she was served by a robot. Highly recommend all staff. Mum has sadly passed away now however the Belong team and the care, support and attention will always be remembered!

Fetched me takeaway food. Talks to me a lot. Makes me coffee.

Very good - always pleased to see all helpers and enjoy my tea.

Our team have a very caring and 'can do' attitude with my husband. All of them are friendly and cheerful. The admin team is really helpful and considerate, providing extra hours when needed and juggling the rota to cope when one carer went off sick, keeping me informed of any changes and asking if I minded the change. My husband is able to trust all the carers on his team, cooperating with them fully and respecting their needs to implement safety procedures etc. and helping them keep to time. He likes to be left to their care.

Belong help and support me with tasks I'm not able to do myself and make me feel safer.

The Belong at Home service has been essential in helping Mum and Dad to remain in their home. Without the excellent support, I'm sure that they would have had to go into residential care.

I have been a client at Belong at Home for five years, firstly for my husband for care during his terminal illness and then for the last three years for myself. The care and support Belong at Home Newcastle-under-Lyme has been a rock for me. The kindness and companionship of the carers at the start of my day, I believe show that the company carefully select its staff.

They treat my mother with compassion, dignity and respect and communicate regularly with me about her care, needs and any other issues which arise.

I can wholeheartedly recommend Belong at Home to anyone who wants to know their elderly relatives are in very safe hands.

I would recommend Belong at Home for reliable and consistent care and it should be noted they are a small team, making it more personal for the clients.

Belong have worked hard to ensure that my mother is safe and well cared for. Mum has memory issues and gets very anxious and confused if unfamiliar events happen. Belong have put together a care package and also additional help to reduce issues and to manage the day to day problems such as shopping and banking that mum just can't deal with anymore. They have gone the extra mile. Thanks.

We have had our carer for over a year just now. She has become a carer, confidant, personal assistant and friend. Nothing is too much trouble for her. She is punctual both in times she comes and times she leaves, but that’s fair enough! She leads a very busy life. She can turn her hand to all the things. I am a relative newcomer to computer technology and she has taught me a lot. She is very warm and friendly and is very rarely defeated by anything. We shall be very sorry to leave her behind when we move to a residential care home. I have met other members of Belong at Home, which seems to be an excellent company, which works well together as a team.

We have had to have help following my mum going into hospital. Care for mum's return and recovery period has been discussed with some options put forward. During these difficult times, it is not always possible to get the hours of care when needed but I was made to feel that Belong at Home were doing all they could to support our options for care as well as offering good advice.

I contacted Belong regarding home care for my mother-in-law in September 2021. They were prompt in replying with their capacity. A starting date was established and care commenced. My mother-in-law had regular daily visits of a minimum of 3 carers. All the carers were caring, reliable, professional and all round nice people. They contacted me with any queries or concerns. My mother-in-law was pleased with them, which is half the battle. They prepared meals, attended to her personal needs, administered medications, some household duties when required etc. Having Belong care gave all the family peace of mind that my mother-in-law was in safe hands. Nothing was too much trouble and the administration were communicative. I am very grateful to these unsung angels.

The management were also excellent, readily available and responded to any questions immediately.