Trinity Care

Unit 5A, The Grip, Linton, Cambridge CB21 4XN
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9.6 28 Reviews
  • Trinity Care, Cambridge
Trinity Care is a well-established home care organisation that specialises in elderly care, learning disability, physical disability and mental health. Their vision is to make a positive difference to people's lives and their services are available in the areas of Cambridge, Suffolk, and Essex.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Offer tailored care packages according to the care needs of the service user.


Most affordable and the best care service.
Give us a call to discuss your tailored package.

Good to Know

Owner

  • Trinity Care Staff Solutions Ltd

Person in charge

  • Govind Balagopal (Registered Manager)

Trinity Care Reviews (28)

Total of 28, showing 1-20
9.6

Trinity Care has a Review Score of 9.6 (9.613) out of 10, based on 14 reviews in the last 2 years. Over all time Trinity Care has 28 reviews.

Overall Experience

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Date Published

28
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Review from K R (Daughter of Client) published on 26 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are very attentive, caring and kind and treat the individual accordingly.


Any issues raised with the care company are dealt with immediately and correctly.


The app the company uses is invaluable to service users and is excellent source of information.

Reply from Melanie Woods, Registered Manager at Trinity Care

We truly appreciate your thoughtful feedback and are pleased to know that our carers are meeting your expectations with attentiveness, kindness, and respect. We also appreciate your recognition of how we handle any issues raised. It is important to us that concerns are addressed promptly and appropriately to ensure the best possible support and outcome for those we support. We are glad you find the app helpful. We strive to make communication and information access as clear and convenient as possible. It is great to know the app is meeting those expectations. Thank you again for your thoughtful comments and feedback.

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Review from S B (Daughter of Client) published on 19 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care staff are helpful and sensitive to the clients needs. They are of a nice disposition happy and cheerful willing to do any little jobs to help.
The Office staff are also cheerful and happy to help where possible which makes life a lot easier for the relative/personal carer

Reply from Melanie Woods, Registered Manager at Trinity Care

Thank you so much for your kind words. We truly appreciate your feedback and are delighted to hear that both our care staff and office team have made a positive impact. Our goal is always to provide compassionate, respectful, and responsive care. It is wonderful to know that our team's cheerful and helpful approach is making a real difference. Your recognition means a great deal to us, thank you again.

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Review from Linda L (Daughter of Client) published on 24 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Simply the best care for my Mum. Our carer was very sympathetic to my Mums needs, very respectful, helpful, her kindness shone through, nothing was too much trouble, which was very reassuring. Telephone staff very kind and helpful, calls received back promptly. Manager again very very helpful and
again nothing too much trouble. Overall gold stars all around. You are all a credit to Trinity Care.

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Review from L H (Daughter of Client) published on 18 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Trinity Care provided end-of-life care for my mother in late December 2024. Without exception, the care provided by Trinity Care was first-class. Each and every one of the team who looked after Mum was an exceptional individual - professional, kind and dedicated, with that special quality which only
the very best carers have - compassion a quiet diligence and an assuredness which was exceptional. Their intervention in the last days of Mum's life ensured that I was able to spend Mum's final days with her as a daughter and not a carer and for that I will be forever grateful. When I think back to those dark days before Mum's passing, I will do so with grateful thanks for the superb care given to Mum, and also a smile. Thank you.

Reply from Govind Balagopal, Registered Manager at Trinity Care

Thank you for your heartfelt words and for taking the time to write a review for our company. It was our privilege to support you and your mother during such a difficult time. Knowing that our care allowed you to focus on being with her as a daughter means so much to us. Your gratitude is deeply touching, and we are honoured to have made a difference. With warmest regards, Trinity Care Team.

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Review from B O (Client) published on 4 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

More than satisfied with service. Ladies all angels.

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Review from Gavin B (Son of Client) published on 17 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

In our hour of need and at very short notice Trinity management and their team provided 24-hour care for my mother who required hourly medication for the 1st 2-3 weeks, while we were away, during which she was treated with utmost care and dignity and the service was professional, attentive, punctual
and thorough. They arranged transport and attended hospital visits and communicated well throughout. Daily reports and updates were very thorough and provided on a digital app so we could always check in and be reassured. Occasional language difficulties were experienced but overall my mother and I were very pleased and grateful.

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Review from M R (Daughter of Client) published on 11 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Language difficulties sometimes. Some more careful than others who can be a bit slapdash with water around sink. One lady is not a good 'shopper' and does not do ironing of my feet garments - has a sore shoulder.

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Review from Anthony B (Client) assisted by family/friend published on 18 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Trinity is a company that knows the needs of the clients and carries them out with diligence and care.

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Review from Janet G (Daughter of Client) published on 29 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Trust and reliability are essential tools when caring for a loved one, professionalism, efficiency and excellent customer services all the things I was looking for when we needed short term care for my mum, we found all of the above at Trinty Care, Linton. My mum was treated with dignity and kindness
from all care visits. Carer's were punctual and will discuss any concerns relating to care with immediate action taken. Strong managerial support always happy to discuss any aspects of Mum's care with the understanding of both the needs of the client and relatives. Mum was very happy with the care provided and carers.

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Review from Michael F (Client) assisted by family/friend published on 31 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've found that everyone we have dealt with concerned with Trinity Care has been excellent. Management went through everything in a clear and understanding way. The carers are absolutely marvellous. They have treated me with care and compassion. Most importantly for me, they have managed to retain my
dignity. Cannot comment on value for money until our assessment is done.

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Review from E M (Wife of Client) published on 7 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am most impressed with the standard of care. The carers are very professional, caring and good communicators. They treat my husband with respect and help him achieve his daily goals. They work well as a team and I am very informed with the daily rota and the fact that 2 carers work all shifts in our
day. This is very good for my husband who has dementia and he is able to know who will be coming in on the next daily shift and he is more relaxed. All of the carers use their initiatives and have quickly fitted into the household routine e.g bring the soiled linen into space near washing machine. They all ask if my husband needs anything and give him water when they leave thank you.

Reply from Govind Balagopal, Registered Manager at Trinity Care

Thank you for taking the time to leave a review. We appreciate your feedback and are delighted to hear about your positive experience with our home care company. If you have any further comments or suggestions, please feel free to reach out to us. We look forward to continuing to provide excellent care for our service users. With regards from the Trinity Care team.

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Review from Derek M (Son of Client) published on 25 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has been with Trinity now for a number of years. All carers are great, but Mum has got her favourite ones. They are superb with Mum who has difficulty in getting around, and memory issues at the age of 93 years. The carers are patient with her and take the time she needs, Nothing seems too
much for them to assist her in any which way. I would 100% recommend Trinity Care and the outstanding personal care they give. If there were any hitches (not often) A phone call/message to the office, the friendly staff are always there to assist. There are care companies and there are caring care companies. Trinity is the one. We feel the carers are part of our family and have become friends with us all.

Reply from Govind Balagopal, Registered Manager at Trinity Care

Thank you for taking the time to leave a review. We appreciate your feedback and are delighted to hear about your positive experience with our home care company. If you have any further comments or suggestions, please feel free to reach out to us. We look forward to continuing to provide excellent care for our service users. With regards from the Trinity Care team.

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Review from Sarah E (Wife of Client) published on 23 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Trinity Care were quick and responsive to our needs and provided very good carers who were compassionate, quiet and clean.

Reply from Govind Balagopal, Registered Manager at Trinity Care

Thank you for taking the time to leave a review. We appreciate your feedback and are delighted to hear about your positive experience with our home care company. If you have any further comments or suggestions, please feel free to reach out to us. We look forward to continuing to provide excellent care for our service users. We will contact you back to discuss further improvement plans in areas where we have not got the full stars. regards Team Trinity Care.

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Review from Arline C (Client) assisted by family/friend published on 23 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the regular carer.

Reply from Govind Balagopal, Registered Manager at Trinity Care

Thank you for taking the time to leave a review. We appreciate your feedback and are delighted to hear about your positive experience with our home care company. If you have any further comments or suggestions, please feel free to reach out to us. We look forward to continuing to provide excellent care for our service users. We will contact you back to discuss further improvement plans in areas we have not got the full stars. regards Team Trinity Care

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Review from Colin M (Client) published on 30 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very happy with my carers. They helped me with my daily routine and encouraged me to do easy tasks and they are very friendly. I will like to thank all of them for their support and thank the company for sending them here.

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Review from A C (Daughter of Client) published on 20 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Trinity Care were looking after my mum for about 6 months. The carer was amazing, very helpful and always kept my mum clean and tidy. Very friendly attention to detail that most overlook. I was very impressed with the kitchen towel folded like a napkin, the bedding folded in the day to let the bed air,
cutting fruit in small bits, always got sets of clothes ready for the next day and on her days off would have them hanging ready. Wiped my mum's food tray every use - I could list more but you get my point. If I win the lottery I would steal her for my mum's permanent carer. Been moved to a new carer in the same company now as the previous carer was only for when my mum came out of hospital until one became available. I can't review the new ones as yet, as been with us only a few weeks but I will say I have had to point a few things out. I am sure when they get to know my mum, it will all fall into place.

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Review from D S (Son of Client) published on 13 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Trinity Care has looked after my father on two occasions, the first time following a broken hip and recently with his dementia. The care he has received has been outstanding with dignity and compassion. The team that looked after my father are professional and outstanding at supporting all of my father's
needs and support for the wider family. I cannot express the family's gratitude and highly recommend this amazing team.

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Review from Peter D (Husband of Client) published on 30 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife's two regular carers are caring, and efficient and consider her welfare at all times. It takes a weight off my shoulders. They arrive at a time convenient to us and engender happiness that takes the sting out of pain.

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Review from S P (Client) published on 28 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We consider Trinity Care to be a first class care provider. The carers are extremely conscientious and professional. They are punctual, caring, respectful and sensitive to their client's needs. We have really appreciated the support given to myself and my husband. The carers take time too when helping
with personal care such as washing and dressing. We have never felt that they are rushing and always have time for some friendly chat which is so important. The manager when carrying out the initial assessment was most understanding and made us feel valued, as he asked about our care needs and requirements.
We have no hesitation in highly recommending Trinity Care.

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Review from Norman U (Client) published on 23 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The regular girl is extremely good. Some that have come leave a lot to be desired. They don't seem to have much idea, they don't seem to have been trained. I wonder who takes some of them on.

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Current Review Score: 9.6 (9.613)

Overview of Review Score

The Review Score of 9.6 (9.613) out of 10 for Trinity Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.613 for Trinity Care is calculated as follows: ( (56 Excellents x 5) + (17 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 80 Ratings = 4.613

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Trinity Care is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Jun 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Frequently Asked Questions about Trinity Care

What Type of Services does Trinity Care offer?

Trinity Care offers Home Care.

How many Carers does Trinity Care employ?

Trinity Care employs 60 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Trinity Care to verify any information. View our terms and conditions. Trinity Care has an Enhanced Service - more info.