Trinity Care

Unit 5A, The Grip, Linton, Cambridge CB21 4XN
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9.6 28 Reviews
  • Trinity Care, Cambridge
Trinity Care is a well-established home care organisation that specialises in elderly care, learning disability, physical disability and mental health. Their vision is to make a positive difference to people's lives and their services are available in the areas of Cambridge, Suffolk, and Essex.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Offer tailored care packages according to the care needs of the service user.


Most affordable and the best care service.
Give us a call to discuss your tailored package.

Good to Know

Owner

  • Trinity Care Staff Solutions Ltd

Person in charge

  • Govind Balagopal (Registered Manager)

Trinity Care Reviews (28)

Total of 28, showing 21-28
9.6

Trinity Care has a Review Score of 9.6 (9.613) out of 10, based on 14 reviews in the last 2 years. Over all time Trinity Care has 28 reviews.

Overall Experience

  • 20
  • 7
  • 1
  • 0
  • 0

Date Published

28
3
8
14
14

Review from H C (Mother of Client) assisted by family/friend published on 17 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good service. All carers and staff are kind and friendly.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from P N (Client) published on 16 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer I have is excellent, helpful and will help sort anything.

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Review from E P (Son of Client) published on 27 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the start of using Trinint for my father's care, we have found all staff to be polite, professional and attentive. Nothing is too much trouble for the well-organised carers, as long as you communicate clearly with them, particularly if medications, visit times and the odd visit is changed. It is
a relief to me (son) to know Father is being cared for properly and courteously; thank you.

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Review from Praveen J (Daughter of Client) published on 16 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful team. They are just there to help and make mom happy. I feel quite positive about them. Their friendly talk and attitude keep us positive and we feel well supported. Mom loves her carers. they are regular and on time. I have seen how they beautifully dish out food and ensuring cleanliness.
Good luck to the team. Keep the good work going.

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Treated with Dignity

Value for Money

Review from R D (Client) published on 6 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Had a good start and was given the choice of visit times. Had to go back into the hospital, and after discharge, visit times were changed (never knew when carers would be coming). On two occasions, I had breakfast 90-mins before lunch. I now have a regular carer at regular times, who is very helpful.

Reply from P JOSE, Compliance manager at Trinity Care

Thank you for your valuable comments. Sorry that on 2 occasions you experienced difficulties. We will ensure the most practical solutions to help your needs.

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Review from Joyce M (Client) assisted by family/friend published on 28 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All tasks done to the full. Polite attitudes (a good laugh) sense of humour. Cannot assist enough of different levels.

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Review from M S (Son of Client) published on 5 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good service, caring and dedicated, thoughtful staff. Been a client for over a year now and have only experienced a few minor hiccups. Overall, good service and we couldn't have coped without.

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Treated with Dignity

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Review from Sam J (Grandson of Client) published on 22 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Satisfied with their service, lots improved over the time since we have started. We have our regular staff, one main carer, and a regular floater. They are approachable and talk politely. Well-mannered and Nan gets good care. Their personal care and especially companionship are excellent. Clean and
tidy service.


We have been contacted to create personal care plans. They are punctual and efficient.

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Treated with Dignity

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Current Review Score: 9.6 (9.613)

Overview of Review Score

The Review Score of 9.6 (9.613) out of 10 for Trinity Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.613 for Trinity Care is calculated as follows: ( (56 Excellents x 5) + (17 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 80 Ratings = 4.613

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Trinity Care is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Jun 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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