Office 22 Quadrant Court, 48 Calthorpe Road, Edgbaston, Birmingham B15 1TH
At M&N Healthcare they believe in the true meaning of the word care. They care about building relationships with clients and their families. They care about nurturing respect between clients and their carers.
They also ensure that freedom of choices, individuality and dignity remain firmly in the hands of those cared for.
From recognising initial symptoms to learning to live well with memory loss, at M&N Healthcare they understand the huge challenges faced by those affected by dementia and their families. Choosing to use care services is a huge decision, and M&N Healthcare is dedicated to working closely with you to make the transition as smooth as possible.
Owner : M&N Healthcare
Person in charge: Mariana Njie (Register Manager)
Type of Service: Home Care Agency (Privately Owned)
Provides Carers directly to the general public: Yes
Number of Carers: 15
Staff Languages (other than English): Spanish; Castilian, French, Igbo, Italian, Panjabi, Punjabi, Somali, Wolof
Services Offered: 24 Hour Care • Adult Care (18+) • Live in Carer • Personal Care (on a contracted hours basis)
Care Offered: Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service
Parking: You can park on the side of the road for 2 hours free
Latest Care Quality Commission* Report on M&N Healthcare: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.5 out of 10 for M&N Healthcare is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for M&N Healthcare in Google's Search Results – more info
b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 5 for M&N Healthcare is calculated as follows: ( (30 Excellents x 5) ) ÷ 30 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 24 months. If there are no Positive Reviews in the last 24 months, then 2.5 points are available for the number of Positive Reviews in the last 48 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows: 3.00 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3.00, 2nd = 0.50, 3rd = 0.50, 4th = 0.25, 5th = 0.25, 6th = 0.10, 7th = 0.10, 8th = 0.10, 9th = 0.10, 10th = 0.10) ie an Home Care Agency needs 10 Reviews to receive the maximum score of 5 points.
If there are no Positive Reviews in the last 24 months, then 2.5 points are available for the number of Positive Reviews in the last 48 months. The calculation is the same as above, except the points are divided by 2.
The 4.5 Points relating to the number of positive Reviews for M&N Healthcare is based on 5 positive Reviews in the last 24 months and is calculated as follows:
3.00 + 0.50 + 0.50 + 0.25 + 0.25 = 4.5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
M&N Healthcare has a Review Score of 9.5 (9.500) out of 10 and an Average Rating of 5 out of 5 from 5 Reviews over all time
Review submitted on 20 December 2018 from a Postal Card by Jackie Y (Client). on Thursday 20 December 2018 . Relates to December 2018.
I have been very pleased with my carer for two weeks after leaving hospital. Everything I have asked her to has been done immediately and done well. I shall miss her but maybe I will need her again soon.
How likely would you be to recommend M&N Healthcare? Extremely Likely
Overall Standard
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Mariana Njie at M&N Healthcare responded to this review on 20 Dec 2018:
Dear Jackie, thank you very much for your kind words. It means a lot to our team. Many thanks.
Review submitted on 8 December 2018 from a Website Submission by Alieu T (Son of Client). on Saturday 8 December 2018 . Relates to November 2018.
A friend of me told me about M&N Healthcare when I was looking for a care provider for my mum and I was extremely happy about the support I received from the manager and staff. Excellent service.
How likely would you be to recommend M&N Healthcare? Extremely Likely
Overall Standard
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Mariana Njie at M&N Healthcare responded to this review on 10 Dec 2018:
Dear Alieu, thank you very much for your kind words at M&N HEALTHCARE we work really hard to meet our client's needs.
Review submitted on 18 September 2018 from a Postal Card by Mansoor S (Client). on Tuesday 18 September 2018 . Relates to September 2018.
I feel extremely lucky to have been assigned to one particular carer. She is always punctual, very caring, very gentle and extremely dedicated to her profession. She cares for me seven days a week. Being a little chatty, keeps my mind occupied while caring for me. Always very smartly dressed have met the owner of the company, a very pleasant and cheerful lady. I would not take a substitute in my carer's place and excellent company with friendly staff. Highly recommended.
How likely would you be to recommend M&N Healthcare? Extremely Likely
Overall Standard
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Mariana Njie, Owner/Manager at M&N Healthcare responded to this review on 20 Sep 2018:
Thank you. We appreciate your kind words.
Review submitted on 23 July 2018 from a Postal Card by Susan D (Client). on Monday 23 July 2018 . Relates to July 2018.
So far I have enjoyed my meetings with the manager very much. She is a breath of wind between meals several times a day. We reacted favourably on first meeting and have continued since. There is a respect between us which helps the connection and makes it easy to talk.
Overall outstanding service from M&N Healthcare.
How likely would you be to recommend M&N Healthcare? Extremely Likely
Overall Standard
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Mariana Njie, Owner/Manager at M&N Healthcare responded to this review on 20 Sep 2018:
Thank you. We appreciate your kind words.
Review submitted on 10 March 2018 from a Postal Card by Vidalyn B (Client). on Saturday 10 March 2018 . Relates to January 2018.
The service I receive from M&N Healthcare is excellent and I am very happy with the management very friendly and the carers look after me there own mum. I will recommend them to anyone looking for a care provider
How likely would you be to recommend M&N Healthcare? Extremely Likely
Overall Standard
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Job Title: Register Manager
Joined: 2017
Description:
MARIANA NJIE REGISTER MANAGER AT M&N HEALTHCARE
Having started the company in 2017, I am passionate about ensuring that the highest standards of care are provided to our clients and that M&N HEALTHCARE becomes the leading supplier to the Home Care in the UK
Job Title: Care Assistance
Joined: 2018
Description:
My name is Megan and i have started work at M&N HEALTHCARE as a care Assistant this September 2018. I have passion for care as i have look after my Nan previously who suffer from Dementia. I enjoy and love my job each and every moment that i got to spend with service user's.
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