Care Provided by Brainerd Ltd Domiciliary Care Service
Contract Durations
- Ongoing / Long Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
Other Care Provided
- Learning Disability / Autism
Funding & Fees
Contact Brainerd Ltd Domiciliary Care Service to get a personalised quote
Good to Know
Owner
- Brainerd Ltd
- Private Owned
Person in charge
- Chrishanthi Brainerd (Manager)
Are you the Owner/Manager of Brainerd Ltd Domiciliary Care Service?View your Advertising Options
Brainerd Ltd Domiciliary Care Service Reviews (1)
Over all time Brainerd Ltd Domiciliary Care Service has 1 review.
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Brainerd Ltd Domiciliary Care Service
Loading...
Review from A J (Daughter of Client) published on 28 June 2023 Submitted via Website•
Overall Experience
An awful company that provides awful service. I was never provided with any proof of qualifications - have not done a single thing asked or agreed with when care was first arranged. Parent left with tasks never completed and mess still everywhere despite months have passed. Cancelled care at short...
An awful company that provides awful service. I was never provided with any proof of qualifications - have not done a single thing asked or agreed with when care was first arranged. Parent left with tasks never completed and mess still everywhere despite months have passed. Cancelled care at short notice without giving the proper time frame to supply a new care agency so the client was left at risk. Spoke disgustingly and rudely on the phone.
↩Reply from Chrishanthi Brainerd, Manager at Brainerd Ltd Domiciliary Care Service
We take feedback seriously and strive to continue offering the highest level of care. We were surprised by your comments especially because of your prior positive expression that how you were pleased of your mother’s care and your mother was extremely happy with the service.
We are sorry you...
We take feedback seriously and strive to continue offering the highest level of care.We were surprised by your comments especially because of your prior positive expression that how you were pleased of your mother’s care and your mother was extremely happy with the service.
We are sorry you felt disappointed with the service, but we would dispute the following:
1. Care for your mother was never halted. It was continued until the new provider took over. All guidelines were followed with continual communication with the social work team, your mother and yourself. The SW confirmed this was the case.
2. That you were spoken to rudely. The company has highly qualified and experienced staff and an outstanding reputation for over 25 years. We pride ourselves on caring and clear communication.
We are sorry if you felt personally disappointed with the situation.
However, your delightful mother expressed her praise and gratitude to our staff both verbally and writing a personal letter carers are delightful, work very hard to make things more comfortable for her.
We wish you and your mother the very best for the future.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 07 December 2023Overall
Good
Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (0)
News
There are no news items for Brainerd Ltd Domiciliary Care Service.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Brainerd Ltd Domiciliary Care Service.
Accreditations
There are no accreditations posted yet for Brainerd Ltd Domiciliary Care Service.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about Brainerd Ltd Domiciliary Care Service
How many Carers does Brainerd Ltd Domiciliary Care Service employ?
Brainerd Ltd Domiciliary Care Service employs 7 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Brainerd Ltd Domiciliary Care Service to verify any information. View our terms and conditions. Brainerd Ltd Domiciliary Care Service has a Basic Service -what a Basic Service includes.