Loading...

Home Instead Godalming, Haslemere, Cranleigh, Petworth, Pulborough and Billingshurst

Ash House, Tanshire Park, Shackleford Road, Godalming GU8 6LB
Home Instead Godalming, Haslemere, Cranleigh, Petworth, Pulborough and Billingshurst Logo
Home Instead Godalming, Haslemere, Cranleigh, Petworth, Pulborough and Billingshurst logo
Home Instead Godalming, Haslemere, Cranleigh, Petworth, Pulborough and Billingshurst, Godalming
Home Instead Godalming, Haslemere, Cranleigh, Petworth, Pulborough and Billingshurst, Godalming
Home Instead Godalming, Haslemere, Cranleigh, Petworth, Pulborough and Billingshurst, Godalming

Home Instead (Godalming) offers high-quality home care and live-in care services in Waverley such as Godalming, Cranleigh, Haslemere and parts of West Sussex such as Billingshurst, Pulborough, Petworth and the surrounding areas.





Focused on companionship care and home help, staff can ensure family members get the time and attention they deserve.

Home Instead use a matching system so that clients will have a CARE Pro with the same interests and...  

Care Provided by Home Instead Godalming, Haslemere, Cranleigh, Petworth, Pulborough and Billingshurst

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Hospital Discharge

Funding & Fees

Daily Charges per Person

  • Hourly Visiting Care Fees: £40.50 - £41.50
  • Weekly Live-in Care Fees: £265 - £305

Bank holiday rates are charged at double the weekday rate, we observe the recognised public holidays, Easter Sunday and charge bank holiday rates from 17:00hrs on Christmas Eve and New Year’s Eve.

The price(s) shown are provided by the agency. Contact Home Instead Godalming, Haslemere, Cranleigh, Petworth, Pulborough and Billingshurst for full pricing details and T&Cs.

Contact Home Instead Godalming, Haslemere, Cranleigh, Petworth, Pulborough and Billingshurst to get a personalised quote:

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)

Good to Know

Group/Owner

Person in charge

  • Sarah Daly (Registered Care Manager)

Home Instead Godalming, Haslemere, Cranleigh, Petworth, Pulborough and Billingshurst Reviews (35)

9.5

Home Instead Godalming, Haslemere, Cranleigh, Petworth, Pulborough and Billingshurst has a Review Score of 9.5 (9.483) out of 10, based on 11 reviews in the last 2 years. Over all time Home Instead Godalming, Haslemere, Cranleigh, Petworth, Pulborough and Billingshurst has 35 reviews.

Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Home Instead Godalming, Haslemere, Cranleigh, Petworth, Pulborough and Billingshurst
Loading...
Showing 35 reviews matching selected criteria
Review from A T (Daughter of Client) published on 16 April 2021 Submitted via Website
Overall Experience

Amazing company and carers. Home Instead (Godalming) looked after my mum after she had a stroke and needed help with her personal care. She was always treated with dignity, respect and the carers were matched perfectly as there was plenty of talk about during their visits.

Reply from Andrea Hampshire, Managing Director at Home Instead Godalming, Haslemere, Cranleigh, Petworth, Pulborough and Billingshurst

Dear Angela, thank you very much for the kind words. It was a pleasure to be able to look after your mum.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from M W (Daughter of Client) published on 4 January 2021 Submitted via Postal Card
Overall Experience

Our experience with Home Instead has been extremely positive. The manager met me and took a lot of time and care in understanding my mother's needs before then meeting my mum. I felt reassured by the level of due diligence undertaken. The ladies looking after Mum were caring, friendly, punctual and professional.

Reply from Andrea Hampshire, Managing Director at Home Instead Godalming, Haslemere, Cranleigh, Petworth, Pulborough and Billingshurst

Thank you very much for using our services. It was a pleasure to look after your lovely mum, Andrea.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Roger (Son of Client) published on 2 April 2020 Submitted via Website
Overall Experience

Home Instead Godalming provided care for my father while he was with us over the Christmas holiday - another branch of Home Instead provide his care when he is in his own home. I couldn't fault the quality of care and professionalism. The carers were exceptional. Nothing was too much trouble and they did everything with a smile, fitting in perfectly. My father was delighted and really enjoyed them helping him. It made Christmas that bit more special as we didn't have to worry.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from D P (Client / Service User) published on 31 March 2020 Submitted via Postal Card
Overall Experience

I habe no hesitation in recommending your organisation.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from J S (Wife of Client) published on 12 March 2020 Submitted via Postal Card
Overall Experience

Very reliable companionship/dementia care, also very flexible.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from J P (Wife of Client) published on 4 March 2020 Submitted via Postal Card
Overall Experience
I am very pleased with the help and support of the carers.
They have had a good rapport and way with my husband.

They seem to be able to help with anything.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from S J (Daughter of Client) published on 18 October 2019 Submitted via Postal Card
Overall Experience

The carers have been excellent with Mum, taking her out each day to National Trust properties, singing classes, indoor cricket and general visits to the shops, which she has thoroughly enjoyed.

Reply from Andrea Hampshire, Managing Director at Home Instead Godalming, Haslemere, Cranleigh, Petworth, Pulborough and Billingshurst
Dear Shirley,
It is a pleasure to look after your lovely mum.

We all enjoy her company and her sense of humour. It is very rewarding to know that she is safe and having fun with our help during the day. Thank you very much for using our services. Andrea.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Roger G (Son-in-law of Client) published on 31 July 2019 Submitted via Website
Overall Experience

The Home Instead team based at Ash House, Elstead have been first-rate. The quality of care and the sensitive manner in which it has been provided has exceeded our expectations and we would give a 10+ rating if possible. The team have gone the extra mile as care needs increased and the genuine ‘care’ shown has been impressive and a source of great reassurance. Highly recommended.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Alison B (Daughter of Client) published on 18 March 2019 Submitted via Postal Card
Overall Experience

My mother is very happy with the carers Home Instead have chosen for her. They are reliable, efficient but kind and friendly. We feel that they make mother feel valued as a human being, not "just" a client and they have been matched well with my mother's personality and interests. It is a relief to us to be able to trust the service mother receives and that if any problems arise, we will be put in the picture immediately. We express our thanks to the carers and administrative managers of Home Instead.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Ian W (Wife of Client) published on 10 March 2019 Submitted via Website
Overall Experience

Since using Home Instead Care, I have been extremely happy and pleased with their service.

I have lovely and efficient Caregivers, whom I am so lucky to have found.

I feel completely at ease with the Caregivers and staff.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Gina B (Daughter-in-law of Client) published on 8 March 2019 Submitted via Website
Overall Experience
We sadly found ourselves in need of home care for my father in law. Living slightly out in the sticks companies were hard to find. However, Home Instead were more than happy to accommodate the extra distance.

I cannot fault the care my father in law received. His carer was always on time and nothing was to much trouble.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from James M (Son of Client) published on 7 January 2019 Submitted via Website
Overall Experience

Finding a care agency which inspires confidence can be difficult and I was delighted to find Home Instead.

The manager took a close and personal interest in trying to accommodate my mother's needs and successfully matched my mother with a very pleasant and professional caregiver.

I would not hesitate to recommend Home instead.

Reply from Andrea Hampshire, Owner at Home Instead Godalming, Haslemere, Cranleigh, Petworth, Pulborough and Billingshurst
Dear James,
Thank you very much for your kind words.
It was a pleasure to get to know your mum and help her as much as we could.
We wish her all the Best in the future.

Kind regards, Andrea

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Diana P (Daughter of Client) published on 20 September 2018 Submitted via Website
Overall Experience

My elderly parents-in-law (85 and 90) have been using Home Instead for regular daily support; cooking a hot meal and general household support very successfully. Unfortunately, my father-in-law had a fall and needed immediate full-time care. I telephoned the office to see if they could help and a carer whom they knew was with them in 30 minutes. They then provided care for the next 48 hours until we had a more permanent solution in place. This was done with no fuss and was achieved in a seamless fashion and within a very short time I could hand over to professional carers who I was very confident to leave in charge. They really were fantastic; from all the office staff to the carers. I wouldn't hesitate to recommend to anyone in need of help.

Reply from Andrea Hampshire, at Home Instead Godalming, Haslemere, Cranleigh, Petworth, Pulborough and Billingshurst
Dear Diana,
Thank you very much for the lovely review. I am pleased that the family is satisfied with our services.

We always aim to provide the best possible care and put the visits in place as fast as we can.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from A W (Daughter of Client) published on 7 June 2018 Submitted via Postal Card
Overall Experience

At first, I must admit that I was rather reluctant to participate in companionship from Home Instead, as I consider myself very independent - even at 92. I was persuaded by my daughter! However, I have really enjoyed our conversations and outings locally - to my surprise!

Reply from Andrea Hampshire, at Home Instead Godalming, Haslemere, Cranleigh, Petworth, Pulborough and Billingshurst

Thank you very much for your nice review, Audrey. I am really pleased you are satisfied with our services.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Victoria B (Daughter of Client) published on 30 May 2018 Submitted via Website
Overall Experience

I have been extremely impressed with the service provided by Home Instead. From the outset, they have been very professional, understanding and kind. My mother is now happily receiving support twice a week and thoroughly enjoying the company. I would not hesitate to recommend Home Instead to others.

Reply from Kerry Lettin, at Home Instead Godalming, Haslemere, Cranleigh, Petworth, Pulborough and Billingshurst

Thank You so much for your review Victoria, I shall pass your kind words on to our CAREGiver.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 July 2019
Overall Good
  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

News (0)

News

There are no news items for Home Instead Godalming, Haslemere, Cranleigh, Petworth, Pulborough and Billingshurst.

Awards / Recognitions (9)

  • Recipient: Home InsteadDate: Friday 30 May 2025
  • Recipient: Home InsteadDate: Friday 31 May 2024
  • Recipient: Home InsteadDate: Wednesday 31 May 2023

Meet the Team (12)

Sarah Daly Job Title: Managing Director Joined: 2012
Sarah Daly

Everyone that knows Sarah, knows that she pours her heart and soul into the franchise and it certainly pays off.

Chris Daly Job Title: Director Joined: 2012
Chris Daly

Chris is just as passionate as Sarah about increasing the world's capacity to care and he is always willing to lend a listening ear or a willingness to help.

Amanda Burrow Job Title: Care Manager Joined: 2018
Amanda Burrow

Amanda has a passion for improving and maintaining our client's quality of life in their own homes, supporting them in all aspects of their everyday lives, which has driven her to be more and more involved with the compliance side of our services

Emma Stephens Job Title: Care Coordinator Joined: 2025
Emma Stephens

Emma finds it extremely rewarding when she makes a perfect match between Care Pro and the client, knowing that both Care Pro and the client are happy.

Sandra Montague Job Title: Field Care Supervisor Joined: 2021
Sandra Montague

Sandra loves meeting new clients and making them laugh

Viktoria Nagy Job Title: Compliance Supervisor Joined: 2021
Viktoria Nagy

Viktoria loves working in a passionate and dedicated team that strives to offer the best services to our clients.

Marisa Campbell Job Title: Field Care Supervisor Joined: 2024
Marisa Campbell

Marisa looks after our Care Professionals and Clients.

Richard Woods Job Title: Digital Marketing Officer Joined: 2020
Richard Woods

Rich was a Care Professional with us for over 2 years. Before working for Home Instead, he was a graphic designer for over 20 years and has come into the office to run our Advertising and Social Media campaigns. He loves his football and still tries to play 5-a-side. In June 2025, he became our Digital Marketing Officer

Debs Loughnane Job Title: Multisite Head of Live-in People Experience Joined: 2026
Debs Loughnane

Debs has years of experience in care, so she is the perfect person to look after the Live-in carers for our 3 offices. She looks after all things Live-in across Guildford & Woking, Godalming, Elmbridge & East Spelthorne.

Carole Barron Job Title: Multisite Recruiter Joined: 2025
Carole Barron

Carole is our Multisite Recruiter working alongside Helen, and she is helping find the next Care Professionals in the 3 areas we cover. We have offices in Guildford & Woking, Godalming and Elmbridge & East Spelthorne.

Cassidy Henderson Job Title: Community Engagement Officer Joined: 2024
Cassidy Henderson

Cassidy was a vital part of the Care Team. She helps look after all our Care Professionals and Clients. She has now taken on the Community Engagement Officer role, as her friendly and bubbly personality will benefit the local community, which we are looking to help and support.

Helen Cheer Job Title: Multisite Recruitment Officer Joined: 2024
Helen Cheer

Helen is our Multisite Recruitment Officer, making sure we have enough Care Professionals to look after our fantastic clients.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead Godalming, Haslemere, Cranleigh, Petworth, Pulborough and Billingshurst to verify any information. View our terms and conditions. Home Instead Godalming, Haslemere, Cranleigh, Petworth, Pulborough and Billingshurst has an Enhanced Service - more info.