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Home Instead Godalming, Haslemere, Cranleigh, Petworth, Pulborough and Billingshurst

Ash House, Tanshire Park, Shackleford Road, Godalming, Surrey GU8 6LB
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Home Instead Godalming, Haslemere, Cranleigh, Petworth, Pulborough and Billingshurst, Godalming
Home Instead Godalming, Haslemere, Cranleigh, Petworth, Pulborough and Billingshurst, Godalming
Home Instead Godalming, Haslemere, Cranleigh, Petworth, Pulborough and Billingshurst, Godalming

Home Instead (Godalming) offers high-quality home care and live-in care services in Waverley such as Godalming, Cranleigh, Haslemere and parts of West Sussex such as Billingshurst, Pulborough, Petworth and the surrounding areas.

Focused on companionship care and home help, staff can ensure family members get the time and attention they deserve.

Home Instead use a matching system so that clients will have a CARE Pro with the same interests and...  

Care Provided by Home Instead Godalming, Haslemere, Cranleigh, Petworth, Pulborough and Billingshurst

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Hospital Discharge

Funding & Fees

Daily Charges per Person

Type of carePermanentRespite
Hourly Visiting Care£40.50 - £41.50N/A
Weekly Live-in Care£265 - £305N/A

Bank holiday rates are charged at double the weekday rate, we observe the recognised public holidays, Easter Sunday and charge bank holiday rates from 17:00hrs on Christmas Eve and New Year’s Eve.

Contact Home Instead Godalming, Haslemere, Cranleigh, Petworth, Pulborough and Billingshurst to get a personalised quote:

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)

Good to Know

Group / Owner

Person in charge

  • Sarah Daly(Registered Care Manager)

Home Instead Godalming, Haslemere, Cranleigh, Petworth, Pulborough and Billingshurst Reviews (36)

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9.5

Home Instead Godalming, Haslemere, Cranleigh, Petworth, Pulborough and Billingshurst has a Review Score of 9.5 (9.532) out of 10, based on 12 reviews in the last 2 years. Over all time Home Instead Godalming, Haslemere, Cranleigh, Petworth, Pulborough and Billingshurst has 36 reviews.

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Showing 36 reviews matching selected criteria
Review from Verity V (Daughter of Client) published on 21 April 2021 Submitted via Website
Overall Experience

I have been delighted with the quality of care offered by Home Instead, Godalming. The carer has been kind, caring and extremely sensitive to my mother’s needs, and a great encourager to my father too. I can not praise the professionalism of this company enough - from the management to individual carers who go above and beyond every time. The difference of just having one carer over the week has been very positive and vital for my mother who has mixed type dementia. My thanks to Home Instead!

Reply from Andrea Hampshire, Managing Director at Home Instead Godalming, Haslemere, Cranleigh, Petworth, Pulborough and Billingshurst
Dear Verity, thank you very much for your kind words, it is very much appreciated by us all. It is our privilege to be able to help your mum and support her independence on her dementia journey.

Thanks again, Andrea

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Review from A T (Daughter of Client) published on 16 April 2021 Submitted via Website
Overall Experience

Amazing company and carers. Home Instead (Godalming) looked after my mum after she had a stroke and needed help with her personal care. She was always treated with dignity, respect and the carers were matched perfectly as there was plenty of talk about during their visits.

Reply from Andrea Hampshire, Managing Director at Home Instead Godalming, Haslemere, Cranleigh, Petworth, Pulborough and Billingshurst

Dear Angela, thank you very much for the kind words. It was a pleasure to be able to look after your mum.

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Review from M W (Daughter of Client) published on 4 January 2021 Submitted via Postal Card
Overall Experience

Our experience with Home Instead has been extremely positive. The manager met me and took a lot of time and care in understanding my mother's needs before then meeting my mum. I felt reassured by the level of due diligence undertaken. The ladies looking after Mum were caring, friendly, punctual and professional.

Reply from Andrea Hampshire, Managing Director at Home Instead Godalming, Haslemere, Cranleigh, Petworth, Pulborough and Billingshurst

Thank you very much for using our services. It was a pleasure to look after your lovely mum, Andrea.

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Review from Roger (Son of Client) published on 2 April 2020 Submitted via Website
Overall Experience

Home Instead Godalming provided care for my father while he was with us over the Christmas holiday - another branch of Home Instead provide his care when he is in his own home. I couldn't fault the quality of care and professionalism. The carers were exceptional. Nothing was too much trouble and they did everything with a smile, fitting in perfectly. My father was delighted and really enjoyed them helping him. It made Christmas that bit more special as we didn't have to worry.

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Review from D P (Client / Service User) published on 31 March 2020 Submitted via Postal Card
Overall Experience

I habe no hesitation in recommending your organisation.

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Review from J S (Wife of Client) published on 12 March 2020 Submitted via Postal Card
Overall Experience

Very reliable companionship/dementia care, also very flexible.

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Review from J P (Wife of Client) published on 4 March 2020 Submitted via Postal Card
Overall Experience
I am very pleased with the help and support of the carers.
They have had a good rapport and way with my husband.

They seem to be able to help with anything.

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Review from S J (Daughter of Client) published on 18 October 2019 Submitted via Postal Card
Overall Experience

The carers have been excellent with Mum, taking her out each day to National Trust properties, singing classes, indoor cricket and general visits to the shops, which she has thoroughly enjoyed.

Reply from Andrea Hampshire, Managing Director at Home Instead Godalming, Haslemere, Cranleigh, Petworth, Pulborough and Billingshurst
Dear Shirley,
It is a pleasure to look after your lovely mum.

We all enjoy her company and her sense of humour. It is very rewarding to know that she is safe and having fun with our help during the day. Thank you very much for using our services. Andrea.

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Review from Roger G (Son-in-law of Client) published on 31 July 2019 Submitted via Website
Overall Experience

The Home Instead team based at Ash House, Elstead have been first-rate. The quality of care and the sensitive manner in which it has been provided has exceeded our expectations and we would give a 10+ rating if possible. The team have gone the extra mile as care needs increased and the genuine ‘care’ shown has been impressive and a source of great reassurance. Highly recommended.

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Review from Alison B (Daughter of Client) published on 18 March 2019 Submitted via Postal Card
Overall Experience

My mother is very happy with the carers Home Instead have chosen for her. They are reliable, efficient but kind and friendly. We feel that they make mother feel valued as a human being, not "just" a client and they have been matched well with my mother's personality and interests. It is a relief to us to be able to trust the service mother receives and that if any problems arise, we will be put in the picture immediately. We express our thanks to the carers and administrative managers of Home Instead.

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Review from Ian W (Wife of Client) published on 10 March 2019 Submitted via Website
Overall Experience

Since using Home Instead Care, I have been extremely happy and pleased with their service.

I have lovely and efficient Caregivers, whom I am so lucky to have found.

I feel completely at ease with the Caregivers and staff.

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Review from Gina B (Daughter-in-law of Client) published on 8 March 2019 Submitted via Website
Overall Experience
We sadly found ourselves in need of home care for my father in law. Living slightly out in the sticks companies were hard to find. However, Home Instead were more than happy to accommodate the extra distance.

I cannot fault the care my father in law received. His carer was always on time and nothing was to much trouble.

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Review from James M (Son of Client) published on 7 January 2019 Submitted via Website
Overall Experience

Finding a care agency which inspires confidence can be difficult and I was delighted to find Home Instead.

The manager took a close and personal interest in trying to accommodate my mother's needs and successfully matched my mother with a very pleasant and professional caregiver.

I would not hesitate to recommend Home instead.

Reply from Andrea Hampshire, Owner at Home Instead Godalming, Haslemere, Cranleigh, Petworth, Pulborough and Billingshurst
Dear James,
Thank you very much for your kind words.
It was a pleasure to get to know your mum and help her as much as we could.
We wish her all the Best in the future.

Kind regards, Andrea

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Review from Diana P (Daughter of Client) published on 20 September 2018 Submitted via Website
Overall Experience

My elderly parents-in-law (85 and 90) have been using Home Instead for regular daily support; cooking a hot meal and general household support very successfully. Unfortunately, my father-in-law had a fall and needed immediate full-time care. I telephoned the office to see if they could help and a carer whom they knew was with them in 30 minutes. They then provided care for the next 48 hours until we had a more permanent solution in place. This was done with no fuss and was achieved in a seamless fashion and within a very short time I could hand over to professional carers who I was very confident to leave in charge. They really were fantastic; from all the office staff to the carers. I wouldn't hesitate to recommend to anyone in need of help.

Reply from Andrea Hampshire, at Home Instead Godalming, Haslemere, Cranleigh, Petworth, Pulborough and Billingshurst
Dear Diana,
Thank you very much for the lovely review. I am pleased that the family is satisfied with our services.

We always aim to provide the best possible care and put the visits in place as fast as we can.

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Review from A W (Daughter of Client) published on 7 June 2018 Submitted via Postal Card
Overall Experience

At first, I must admit that I was rather reluctant to participate in companionship from Home Instead, as I consider myself very independent - even at 92. I was persuaded by my daughter! However, I have really enjoyed our conversations and outings locally - to my surprise!

Reply from Andrea Hampshire, at Home Instead Godalming, Haslemere, Cranleigh, Petworth, Pulborough and Billingshurst

Thank you very much for your nice review, Audrey. I am really pleased you are satisfied with our services.

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Review from Victoria B (Daughter of Client) published on 30 May 2018 Submitted via Website
Overall Experience

I have been extremely impressed with the service provided by Home Instead. From the outset, they have been very professional, understanding and kind. My mother is now happily receiving support twice a week and thoroughly enjoying the company. I would not hesitate to recommend Home Instead to others.

Reply from Kerry Lettin, at Home Instead Godalming, Haslemere, Cranleigh, Petworth, Pulborough and Billingshurst

Thank You so much for your review Victoria, I shall pass your kind words on to our CAREGiver.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 June 2026
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

News (0)

News

There are no news items for Home Instead Godalming, Haslemere, Cranleigh, Petworth, Pulborough and Billingshurst.

Awards / Recognitions (10)

  • 29 May 2026Recipient: Home Instead
  • 30 May 2025Recipient: Home Instead
  • 31 May 2024Recipient: Home Instead

Accreditations

There are no accreditations posted yet for Home Instead Godalming, Haslemere, Cranleigh, Petworth, Pulborough and Billingshurst.

Meet the Team (12)

Sarah Daly
Sarah DalyJob Title:Managing DirectorJoined: 2012

Everyone that knows Sarah, knows that she pours her heart and soul into the franchise and it certainly pays off.

Chris Daly
Chris DalyJob Title:DirectorJoined: 2012

Chris is just as passionate as Sarah about increasing the world's capacity to care and he is always willing to lend a listening ear or a willingness to help.

Amanda Burrow
Amanda BurrowJob Title:Care ManagerJoined: 2018

Amanda has a passion for improving and maintaining our client's quality of life in their own homes, supporting them in all aspects of their everyday lives, which has driven her to be more and more involved with the compliance side of our services

Emma Stephens
Emma StephensJob Title:Care CoordinatorJoined: 2025

Emma finds it extremely rewarding when she makes a perfect match between Care Pro and the client, knowing that both Care Pro and the client are happy.

Sandra Montague
Sandra MontagueJob Title:Field Care SupervisorJoined: 2021

Sandra loves meeting new clients and making them laugh

Viktoria Nagy
Viktoria NagyJob Title:Compliance SupervisorJoined: 2021

Viktoria loves working in a passionate and dedicated team that strives to offer the best services to our clients.

Marisa Campbell
Marisa CampbellJob Title:Field Care SupervisorJoined: 2024

Marisa looks after our Care Professionals and Clients.

Richard Woods
Richard WoodsJob Title:Digital Marketing OfficerJoined: 2020

Rich was a Care Professional with us for over 2 years. Before working for Home Instead, he was a graphic designer for over 20 years and has come into the office to run our Advertising and Social Media campaigns. He loves his football and still tries to play 5-a-side. In June 2025, he became our Digital Marketing Officer

Debs Loughnane
Debs LoughnaneJob Title:Multisite Head of Live-in People ExperienceJoined: 2026

Debs has years of experience in care, so she is the perfect person to look after the Live-in carers for our 3 offices. She looks after all things Live-in across Guildford & Woking, Godalming, Elmbridge & East Spelthorne.

Carole Barron
Carole BarronJob Title:Multisite RecruiterJoined: 2025

Carole is our Multisite Recruiter working alongside Helen, and she is helping find the next Care Professionals in the 3 areas we cover. We have offices in Guildford & Woking, Godalming and Elmbridge & East Spelthorne.

Cassidy Henderson
Cassidy HendersonJob Title:Community Engagement OfficerJoined: 2024

Cassidy was a vital part of the Care Team. She helps look after all our Care Professionals and Clients. She has now taken on the Community Engagement Officer role, as her friendly and bubbly personality will benefit the local community, which we are looking to help and support.

Helen Cheer
Helen CheerJob Title:Multisite Recruitment OfficerJoined: 2024

Helen is our Multisite Recruitment Officer, making sure we have enough Care Professionals to look after our fantastic clients.

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